Guest reviews
Overall rating
8,8
Excellent
Based on 15 reviews
Cleanliness
9,3
Comfort
9,2
Pickup/dropoff
8,3
Value for money
8,5
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
car was clean
pick up and drop
drop the car
great car
picked up the car
car was great
rented a car
friendly staff
great experience
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9,6
Pros: fast, friendly service. good price.
Cons: A "leave the key and go" drop-off service, instead of queueing also with customers that were picking up the car.
review from
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9,6
Pleasant trip
Pros: Excellent rear view camera, cruise control operable, low consumption modern car, accurate navigator.
Cons: Car book was not in english. Navigator voice orders disabled (could not discover how to activate). A brief introduction from staff at pick up would be helpful
review from
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8,0
all fine
Pros: Nice price for what you get and easy going of reservation etc.
Cons: Too small remarks: Reserved the car Saturday evening for pick up at Rue du Simplon. Went there but nobody was there yet and in the emd had to go to Place du Tunnel to get the car. Overloaded parking lot for drop off, leaves you feel a little bit uneasy to park the car there.
review from
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9,6
Cons: no clear directions for where to go to drop off keys
review from
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6,8
Lack of Transparency
Cons: the surprise 50chf for mandatory insurance upon arrival was not appreciated. Your competitors list this up front and although your method got us to rent from you this time, this experience has left us with no desire to use Hertz in the future. Transparency is a virtue which is respected on the consumer side but obviously used for financial gains on yours
review from
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9,6
Pros: fast, friendly service. good price.
Cons: A "leave the key and go" drop-off service, instead of queueing also with customers that were picking up the car.
review from
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9,6
Pleasant trip
Pros: Excellent rear view camera, cruise control operable, low consumption modern car, accurate navigator.
Cons: Car book was not in english. Navigator voice orders disabled (could not discover how to activate). A brief introduction from staff at pick up would be helpful
review from
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9,6
Cons: no clear directions for where to go to drop off keys
review from
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8,0
all fine
Pros: Nice price for what you get and easy going of reservation etc.
Cons: Too small remarks: Reserved the car Saturday evening for pick up at Rue du Simplon. Went there but nobody was there yet and in the emd had to go to Place du Tunnel to get the car. Overloaded parking lot for drop off, leaves you feel a little bit uneasy to park the car there.
review from
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6,8
Lack of Transparency
Cons: the surprise 50chf for mandatory insurance upon arrival was not appreciated. Your competitors list this up front and although your method got us to rent from you this time, this experience has left us with no desire to use Hertz in the future. Transparency is a virtue which is respected on the consumer side but obviously used for financial gains on yours
review from
Other suppliers in Lausanne scored
Where can I find Hertz hire cars in Lausanne?
Place Du Tunnel 17, Hertz car hire
Address
Place Du Tunnel 17Phone
+41 21 310 01 20FAQs about hiring a car from Hertz in Lausanne
How many car hire locations does Hertz have in Lausanne?
Hertz has 2 car hire locations in Lausanne. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Geneve-Cointrin Airport (GVA)?
Yes
Does Hertz offer shuttle or airport pick-up services from Geneve-Cointrin Airport (GVA)?
Yes