Guest reviews
Overall rating
6,6
Good
Based on 17 reviews
Cleanliness
6,8
Comfort
7,1
Pick-up/Drop-off
5,9
Value for money
6,9
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
3
4
3
0
3
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2,0
Harrisonburg VA Hertz
Pros: Never rent here ever. The car smelled. It was like a mom and pop store. I got a flat tire and barley drove it anywhere. I used $8 worth of gas. The tire was old which is why it went flat. A state trooper even looked at it and didn’t know why the tire went flat.
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6,8
Cons: Location was hard to find.
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10,0
Pros: Ease of booking; ease of processing; great ride!
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9,2
Pros: The overall experience was great
Cons: The car wasnt detail inside
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5,2
Didn’t get size I hoped
Cons: Got a car smaller than I reserved. A Yaris, which has very little trunk space. Made planning for a my family, including a two-year old, difficult.
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2,0
Didn't have a car for me
Pros: Nothingeverything
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7,2
Pros: Car was clean, comfortable, and just what we needed. We booked with hertz because the price was low.
Cons: The Harrisonburg office was tiny, hard to find (very little signage and they had recently moved, so we had to call to get directions). The whole set up felt less than professional, especially when we had to wait fifteen minutes while they called our credit card in to the national office. They claimed computers were down. We tried to extend the rental period, but because it was prepaid, we were told no changes could be made.
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5,2
Cons: Ordered mid size car and got to pickup and only had 1 car available which was a compact. Their sustem was down so it to over 1/2hr to pick up car
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8,4
Pros: Good value for the money.
Cons: Pick up was frustrating. I gave them my credit card for the $200.00 hold, and they told me my credit card was denied. That surprised me. The agent asked if I had another card or debit card to use, and I refused to give him my debit card. I called my credit card company and was told that no transactions had been attempted that morning. I told the agent that information, and he tried my card again. It was then accepted.
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5,6
Pros: Loved the cruise.
Cons: Cigarette lighter would not work so we couldn't use our GPS and brakes were too sensitive. Very hard to drive.
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2,0
Horrible
Cons: Did not like anything about this. Thought I could pick up early but wasnt allowed, neither the rep at the location or the rep I spoke with on the phone wanted to assist. They wanted me to wait 2hrs before I could pick up the car. So I cancelled and was charged $100 just to cancel and use Enterprise.
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8,0
Easy Peezy
Pros: Friendly service and easy pick up.
Cons: The car smelled like cologne for 8 hours and the drop off address was wrong.
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Where can I find Hertz hire cars in Harrisonburg?
3411 South Main St, Hertz car hire
Address
3411 South Main StHours
| Monday | 08:00 - 16:00 |
| Tuesday | 08:00 - 16:00 |
| Wednesday | 08:00 - 16:00 |
| Thursday | 08:00 - 16:00 |
| Friday | 08:00 - 16:00 |
| Saturday | |
| Sunday |