Book Hertz car hires in Glendale

Pros: Friendly staff

Cons: Shorter lines. More selection. I was not able to get the car I booked.

Pros: The gas mileage was good

Cons: The comfort of the back seat was just okay for 7 passengers accommodation it was tight. The van did not have many Usb or cell phone charging options

Cons: The rental car agency did not have a vehicle for me, even though this was a prepaid rental. I have not found a place on the Kayak app where I can request a refund, so I have asked my credit card company to file a claim to get the refund.

Pros: The car had a tire with a small leak so I had to return it. The rental place was about 40 min from my home so very inconvenient. The young man at the desk was very very nice and apologized several times. He also didn't charge anything - of course I didn't use the car hardly at all due to the low tire pressure.

Cons: Would have been difficult for anyone to know the tire had a leak as the low pressure warning didn't come on until after I left the dealership. Again, the young man was excellent.

Same old tactics

Cons: I showed up an hour early and I was told that my car was not ready but that I could take a different one for more money ,I told him that was ok that I will wait and my car showed up 5 minutes later ( was always there). I was told not to smoke in the car ( I don’t smoke ) and the car stinks as cigarettes

Took a long time.

Pros: Staff was friendly. Car ran fine.

Cons: When I first arrived to pick up the car I realized I had forgotten my wallet. That was obviously my fault and I had to wait about 25 minutes for someone to bring it to me. It then took almost another 35 minutes before my vehicle was ready even though I was the only customer in the place. The car I was finally given had only three quarters of a tank of gas.

Cons: the car was dirty when we got it

Nothing special

Pros: The person assisting at check-in seemed to understand the frustration about the lack of deposit information and accommodated with a discount on the rental charges.

Cons: Information about the fact that Hertz charges a $200 deposit upfront is not evident, maybe not even present on the Kayak site, and is buried on the Hertz Web site. And the personnel at the Hertz office where I picked up the vehicle were unable to print any information about how/when the deposit would be returned. It's not included as part of the rental paperwork. Not having known about the deposit requirement before booking the rental, led to a frustrating, time consuming check-in when picking up the vehicle.