Guest reviews
Overall rating
7,5
Good
Based on 23 reviews
Cleanliness
7,3
Comfort
7,7
Pick-up/Drop-off
7,6
Value for money
7,5
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
7
3
5
0
1
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2,0
Cons: The rental car agency did not have a vehicle for me, even though this was a prepaid rental. I have not found a place on the Kayak app where I can request a refund, so I have asked my credit card company to file a claim to get the refund.
review from
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5,2
Pros: The car had a tire with a small leak so I had to return it. The rental place was about 40 min from my home so very inconvenient. The young man at the desk was very very nice and apologized several times. He also didn't charge anything - of course I didn't use the car hardly at all due to the low tire pressure.
Cons: Would have been difficult for anyone to know the tire had a leak as the low pressure warning didn't come on until after I left the dealership. Again, the young man was excellent.
review from
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10,0
Pros: It was the easiest car rental I have had so far. The staff was great, the car was great it was quick and easy. Highly recommend!!!
review from
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10,0
Pros: Super easy, friendly, efficient, and smooth
review from
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10,0
Pros: First time renting a car in over 20 years. The website was user friendly and when we picked up the car your staff were friendly and answered our many questions. Both pick up and drop of were smooth and pleasant because of your staff. The car was also pleasant to drive with plenty of room for our luggage. We will definitely be referring you to friends and family as well as ourselves using you again for future trips. Thank you!!!!
review from
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5,2
Same old tactics
Cons: I showed up an hour early and I was told that my car was not ready but that I could take a different one for more money ,I told him that was ok that I will wait and my car showed up 5 minutes later ( was always there). I was told not to smoke in the car ( I don’t smoke ) and the car stinks as cigarettes
review from
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7,6
Pros: The gentleman who did our reservation was very nice.
Cons: The neighborhood of the location seemed a little sketchy.
review from
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9,6
Pros: Cleanliness and ease of pickup
review from
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6,0
Took a long time.
Pros: Staff was friendly. Car ran fine.
Cons: When I first arrived to pick up the car I realized I had forgotten my wallet. That was obviously my fault and I had to wait about 25 minutes for someone to bring it to me. It then took almost another 35 minutes before my vehicle was ready even though I was the only customer in the place. The car I was finally given had only three quarters of a tank of gas.
review from
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8,4
Pros: Pick up and drop off was super easy. Great costumer service. We had the same person help us at pick up and drop off and she waa very friendly. Car was clean and we had no problems at all.
review from
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6,0
Cons: the car was dirty when we got it
review from
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7,2
Nice
Pros: Customer service was good
Cons: When I dropped off I had to wait as there was only one person up front. My daughter and her 2 week old baby had to wait in the hot AZ sun for me to Finnish!
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