Pros: Friendly staff
Cons: Shorter lines. More selection. I was not able to get the car I booked.
Pros: Easy pick up and drop off. The guy that helped us was great.
Cons: We tried using the gps in the van but it wouldn’t work. When we tried to enter a destination the whole system would reset.
Pros: The gas mileage was good
Cons: The comfort of the back seat was just okay for 7 passengers accommodation it was tight. The van did not have many Usb or cell phone charging options
Pros: Staff was great. When I returned the car they were super busy and instead of waiting in line, they let me drop off the keys and go to ensure I didn't miss my flight.
Cons: The rental car agency did not have a vehicle for me, even though this was a prepaid rental. I have not found a place on the Kayak app where I can request a refund, so I have asked my credit card company to file a claim to get the refund.
Pros: The car had a tire with a small leak so I had to return it. The rental place was about 40 min from my home so very inconvenient. The young man at the desk was very very nice and apologized several times. He also didn't charge anything - of course I didn't use the car hardly at all due to the low tire pressure.
Cons: Would have been difficult for anyone to know the tire had a leak as the low pressure warning didn't come on until after I left the dealership. Again, the young man was excellent.
Pros: It was the easiest car rental I have had so far. The staff was great, the car was great it was quick and easy. Highly recommend!!!
Pros: Super easy, friendly, efficient, and smooth
Pros: First time renting a car in over 20 years. The website was user friendly and when we picked up the car your staff were friendly and answered our many questions. Both pick up and drop of were smooth and pleasant because of your staff. The car was also pleasant to drive with plenty of room for our luggage. We will definitely be referring you to friends and family as well as ourselves using you again for future trips. Thank you!!!!
Same old tactics
Cons: I showed up an hour early and I was told that my car was not ready but that I could take a different one for more money ,I told him that was ok that I will wait and my car showed up 5 minutes later ( was always there). I was told not to smoke in the car ( I don’t smoke ) and the car stinks as cigarettes
Pros: The gentleman who did our reservation was very nice.
Cons: The neighborhood of the location seemed a little sketchy.
Pros: Cleanliness and ease of pickup
Took a long time.
Pros: Staff was friendly. Car ran fine.
Cons: When I first arrived to pick up the car I realized I had forgotten my wallet. That was obviously my fault and I had to wait about 25 minutes for someone to bring it to me. It then took almost another 35 minutes before my vehicle was ready even though I was the only customer in the place. The car I was finally given had only three quarters of a tank of gas.
Pros: Pick up and drop off was super easy. Great costumer service. We had the same person help us at pick up and drop off and she waa very friendly. Car was clean and we had no problems at all.
Cons: the car was dirty when we got it
Pros: Customer service was good
Cons: When I dropped off I had to wait as there was only one person up front. My daughter and her 2 week old baby had to wait in the hot AZ sun for me to Finnish!
Pros: Love that they picked me up and brought me to the rental location
Cons: The fuel tank wasn't full but they marked it as such and they charged $$$ for dropping off at a different location from where I picked it up at and wanted over $200 more if I extended 1 extra day
Pros: The person assisting at check-in seemed to understand the frustration about the lack of deposit information and accommodated with a discount on the rental charges.
Cons: Information about the fact that Hertz charges a $200 deposit upfront is not evident, maybe not even present on the Kayak site, and is buried on the Hertz Web site. And the personnel at the Hertz office where I picked up the vehicle were unable to print any information about how/when the deposit would be returned. It's not included as part of the rental paperwork. Not having known about the deposit requirement before booking the rental, led to a frustrating, time consuming check-in when picking up the vehicle.
Pros: Staff was friendly, professional and prompt.
Cons: The trunk was dirty. It had like a grey ashy material. Maybe cement. I had to put a blanket over it to load my luggage.
Pros: I was two weeks off with my schedule ( I know...) but Nick found a car for me anyhow. It was not the cleanest but who cares if you are in a bind, right? Very happy and they helped me out tremendously. Super friendly on top of it!!
|Monday||07:30 - 17:30|
|Tuesday||07:30 - 17:30|
|Wednesday||07:30 - 17:30|
|Thursday||07:30 - 17:30|
|Friday||07:30 - 17:30|
|Saturday||09:00 - 12:00|
Hertz has 1 car hire location in Glendale. Take a look at our Hertz hire location map to find the best car hires near you.