Guest reviews
Overall rating
7,9
Good
Based on 20 reviews
Cleanliness
7,6
Comfort
8,0
Pickup/dropoff
7,8
Value for money
8,0
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
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drop the car
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great car
picked up the car
car was great
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friendly staff
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10,0
Pros: It was the easiest car rental I have had so far. The staff was great, the car was great it was quick and easy. Highly recommend!!!
review from
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10,0
Pros: Super easy, friendly, efficient, and smooth
review from
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10,0
Pros: First time renting a car in over 20 years. The website was user friendly and when we picked up the car your staff were friendly and answered our many questions. Both pick up and drop of were smooth and pleasant because of your staff. The car was also pleasant to drive with plenty of room for our luggage. We will definitely be referring you to friends and family as well as ourselves using you again for future trips. Thank you!!!!
review from
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5,2
Same old tactics
Cons: I showed up an hour early and I was told that my car was not ready but that I could take a different one for more money ,I told him that was ok that I will wait and my car showed up 5 minutes later ( was always there). I was told not to smoke in the car ( I don’t smoke ) and the car stinks as cigarettes
review from
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7,6
Pros: The gentleman who did our reservation was very nice.
Cons: The neighborhood of the location seemed a little sketchy.
review from
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9,6
Pros: Cleanliness and ease of pickup
review from
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6,0
Took a long time.
Pros: Staff was friendly. Car ran fine.
Cons: When I first arrived to pick up the car I realized I had forgotten my wallet. That was obviously my fault and I had to wait about 25 minutes for someone to bring it to me. It then took almost another 35 minutes before my vehicle was ready even though I was the only customer in the place. The car I was finally given had only three quarters of a tank of gas.
review from
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8,4
Pros: Pick up and drop off was super easy. Great costumer service. We had the same person help us at pick up and drop off and she waa very friendly. Car was clean and we had no problems at all.
review from
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6,0
Cons: the car was dirty when we got it
review from
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7,2
Nice
Pros: Customer service was good
Cons: When I dropped off I had to wait as there was only one person up front. My daughter and her 2 week old baby had to wait in the hot AZ sun for me to Finnish!
review from
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7,2
Acceptable
Pros: Love that they picked me up and brought me to the rental location
Cons: The fuel tank wasn't full but they marked it as such and they charged $$$ for dropping off at a different location from where I picked it up at and wanted over $200 more if I extended 1 extra day
review from
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5,6
Nothing special
Pros: The person assisting at check-in seemed to understand the frustration about the lack of deposit information and accommodated with a discount on the rental charges.
Cons: Information about the fact that Hertz charges a $200 deposit upfront is not evident, maybe not even present on the Kayak site, and is buried on the Hertz Web site. And the personnel at the Hertz office where I picked up the vehicle were unable to print any information about how/when the deposit would be returned. It's not included as part of the rental paperwork. Not having known about the deposit requirement before booking the rental, led to a frustrating, time consuming check-in when picking up the vehicle.
review from
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10,0
Pros: It was the easiest car rental I have had so far. The staff was great, the car was great it was quick and easy. Highly recommend!!!
review from
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10,0
Pros: Super easy, friendly, efficient, and smooth
review from
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10,0
Pros: First time renting a car in over 20 years. The website was user friendly and when we picked up the car your staff were friendly and answered our many questions. Both pick up and drop of were smooth and pleasant because of your staff. The car was also pleasant to drive with plenty of room for our luggage. We will definitely be referring you to friends and family as well as ourselves using you again for future trips. Thank you!!!!
review from
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9,6
Pros: Cleanliness and ease of pickup
review from
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7,6
Pros: The gentleman who did our reservation was very nice.
Cons: The neighborhood of the location seemed a little sketchy.
review from
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8,4
Pros: Pick up and drop off was super easy. Great costumer service. We had the same person help us at pick up and drop off and she waa very friendly. Car was clean and we had no problems at all.
review from
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7,2
Nice
Pros: Customer service was good
Cons: When I dropped off I had to wait as there was only one person up front. My daughter and her 2 week old baby had to wait in the hot AZ sun for me to Finnish!
review from
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7,2
Acceptable
Pros: Love that they picked me up and brought me to the rental location
Cons: The fuel tank wasn't full but they marked it as such and they charged $$$ for dropping off at a different location from where I picked it up at and wanted over $200 more if I extended 1 extra day
review from
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5,2
Same old tactics
Cons: I showed up an hour early and I was told that my car was not ready but that I could take a different one for more money ,I told him that was ok that I will wait and my car showed up 5 minutes later ( was always there). I was told not to smoke in the car ( I don’t smoke ) and the car stinks as cigarettes
review from
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6,0
Took a long time.
Pros: Staff was friendly. Car ran fine.
Cons: When I first arrived to pick up the car I realized I had forgotten my wallet. That was obviously my fault and I had to wait about 25 minutes for someone to bring it to me. It then took almost another 35 minutes before my vehicle was ready even though I was the only customer in the place. The car I was finally given had only three quarters of a tank of gas.
review from
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6,0
Cons: the car was dirty when we got it
review from
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5,6
Nothing special
Pros: The person assisting at check-in seemed to understand the frustration about the lack of deposit information and accommodated with a discount on the rental charges.
Cons: Information about the fact that Hertz charges a $200 deposit upfront is not evident, maybe not even present on the Kayak site, and is buried on the Hertz Web site. And the personnel at the Hertz office where I picked up the vehicle were unable to print any information about how/when the deposit would be returned. It's not included as part of the rental paperwork. Not having known about the deposit requirement before booking the rental, led to a frustrating, time consuming check-in when picking up the vehicle.
review from
Other suppliers in Glendale scored
Where can I find Hertz hire cars in Glendale?
6409 West Glendale Ave Suite A, Hertz car hire
Address
6409 West Glendale Ave Suite APhone
+1 623 463 2378FAQs about hiring a car from Hertz in Glendale
How many car hire locations does Hertz have in Glendale?
Hertz has 1 car hire location in Glendale. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Sky Harbor Intl Airport (PHX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Sky Harbor Intl Airport (PHX)?
Yes
