2.0
They did not have a car for us and were extremely unhelpful. Will not use them again.Reviewed Sept 1 2026
review from![kayak]()
4.0
The branch in Yonkers did not function well at all. 5 people there and we were 4 people line and it took them 40 minutes to help me. then I got electric car I did not order and ask for and they wanted $15 per day more for gas car which I was upset about. I was forced to take the electric one and asked how it works. they just said we don't know gave me an app name that was not very good and told me where to charge. they didn't say there are 3 different charging levels and I got stuck not using the car for a whole day while it was charging. so annoying ! Then they did not explain the toll system although I asked (I'm from LA) and the EZ pass and I had to guess and I hope I didn't get over charged cause they never told me how to display it on dashboard. they were not nice there and they were very short with me. when I returned the car at JFK I went to complain and Miles at the branch there helped me. he was So nice and So professional and also made it right in terms of the bill for me so that was really nice. be aware if you need to rent the car at Yonkers Hertz branch ! If you can go to Miles at the JFK branch, a real angel who corrected my whole experience with Hertz.Reviewed Aug 31 2026
review from![kayak]()
4.0
The price of my online reservation was significantly different from the price I actually paid. Hertz also changed the pick up location of the vehicle and when I asked them to change it back to the original booking location, I was charged an extra fee. I will not be renting from Hertz in the future.Reviewed Aug 31 2026
review from![kayak]()
2.0
They have altered the terms of the agreement. Now, only a physical credit card is accepted. They've also changed the price for the insurance, and blocked $3,000 from our account. Additionally, the person in charge seems to be avoiding us.Reviewed Aug 31 2026
review from![kayak]()
4.0
Car said 30 miles to empty and not even 15 miles of that and eight tenth of a mile from rental store ran out of gas. Repeated calls to store and through prompts to roadside, no one answered. Sat for an hour and half with no help. Had wife got to store and hand them her cell phone so could explain situation, zero apology only face another number for roadside assistance and they informed me $90 minimum to come out. Had wife buy gas can and two gallons of gas and finally got to store where again no apology for car error. Even when restarted it finally said had over 30 miles to empty? Will not use Hertz again. Offered zero assistance or empathy on my situation.Reviewed Aug 30 2026
review from![kayak]()
2.0
The counter associate told me as Check-in that not only did they not have any pickup trucks available, but that Hertz in central Texas does not offer same-day truck rentals. I spoke with a customer service agent at their 800 number, but she only wasted my time with non-solutions. I canceled my reservation, then rented directly with Enterprise.Reviewed Aug 30 2026
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10.0
it was awesomeReviewed Aug 27 2026
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2.0
Received a call as I was en route to pick up my vehicle that they had no cars available for rent.Reviewed Aug 27 2026
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10.0
Everything went very well.Reviewed Aug 25 2026
review from![kayak]()
8.0
A little disorganized at check inReviewed Aug 25 2026
review from![kayak]()
2.0
Office is closed, couldnt pick up my reserved car, system let me choose the saturday but branch was closed fo weekend, worst car rental experienceReviewed Aug 25 2026
review from![kayak]()
2.0
The car was dirty and smelled awful I would have returned it if I had time but we were on a deadline to move my daughter into college very disappointedReviewed Aug 24 2026
review from![kayak]()