Pros: Nothing. Zero. First time user and "never again".
Cons: Wanted (and booked) a one day rental on Martha's Vineyard, MA. Checked the pick up location; close to the ferry. Excellent. I confirmed. The confirmation now switched to Falmouth, MA, where I live. Was supposed to pick up the car on Gifford St. on the Vineyard. NOT Gifford St. in Falmouth. Can't cancel through Hertz; "gotta go through Kayak". Kayak says "no refunds or cancellations, gotta go through Hertz". Horribly run company. Never again using Kayak.
Pros: Timing ...
Cons: The facilitie didn't have restroom ...
Pros: Good value
Cons: Some confusion about time of reservation
Worst customer service
Cons: Wipers were broken and they said we would have to replace them ourselves because they “didn’t have the man power” to provide service to us
Car smelled heavily of cigarette smoke
Pros: It was easy enough the retrieve car.
Cons: Car smelled heavily of cigarette smoke, like it’d been smoked in a lot more than once. There was a bottle of Fabreeze under the drivers seat. While picking up the car the attendant filled out the survey upon renting the car (asking if the car was clean etc.) for us and didn’t acknowledge the questions to US. Probably won’t rent from this Hertz location again.
Pros: I am glad there's an office there - even if it's a tiny one without restrooms.
Other suppliers in Falmouth scored
Where can I find Hertz hire cars in Falmouth?
Address689 Gifford Street
|Monday||08:00 - 17:00|
|Tuesday||08:00 - 17:00|
|Wednesday||08:00 - 17:00|
|Thursday||08:00 - 17:00|
|Friday||08:00 - 17:00|