Pros: I cancelled two months ago.
Cons: My cancellation might have been processed
Cons: The offering of insurance prior to getting the vehicle should have been better , since the insurance at the counter was outrageous.
Also the drop off should have been described, since in that airport it is rather convoluted.
Pros: Car was size as described
Cons: We were charged much more than was quoted. In addition there was some damage to the car which we noted at pick up but Agent told us it was all documented. They are now trying to charge us for the damage.... And they upped the rate by 50%. SCAM
Pros: Car was in good condition
Cons: Hour wait in line, overwhelmed agents. Once we finally got to an agent, waited another half hour for car to be cleaned. When returning car to Aberdeen airport, gas station was closed and didnt accept American credit cards.
Pros: Gas mileage
Cons: The car had connectivity issues. I couldn’t connect my mobile phone to charge it or use its map. On my way, I stopped by two Hertz location hoping that they change my car but they didn’t. I am not satisfied with this rental at all.
Pros: Friendly staff at both pickup and drop off.
Cons: Long distance between drop off and departure terminal--and NO SHUTTLE.
Pros: Terrible - the entire system was down and they could not move for 3 hours - even though I am a part of President's circle. Ridiculous. I am switching from Hertz - this with 7 others on a holiday? wow
Cons: Did not like being charged for second driver
Check you car
Cons: Check your car before you rent. Some hubcap scratches cost $100 because I didn't inspect before I rented. The employee was difficult, the location hard to reach, and they offered no assistance with finding my way in the city.
Great car and service
Pros: Although the line looked long, we moved through it quickly. The car was exactly as expected if not better.
Beware of Scottish road safety specifics
Pros: Easy rental check out. Great car.
Cons: I scratched 2 tires and rims (because of the road conditions in scotland) and was charged $500 US by Hertz. They excused it as common practice for Scotland because of tighter road safety laws but I’ve never been charged (anywhere else) for tire marks.
They charge a giant “administration fee” for minor damage.
Cons: I scratched the hub cap, and needed to pay for damages (no big deal I did scratch it). Hub cap damage fee was £55. On top of that there was a £35 damage admin fee. Why does it cost almost as much for them to tell me there is a scratch as the scratch itself costs to repair?
Economy (Volkswagen Polo or similar) is the most frequently booked car hire type from Hertz in Edinburgh.
Hertz has 3 car hire locations in Edinburgh. Take a look at our Hertz hire location map to find the best car hires near you.