Guest reviews
Overall rating
7,4
Good
Based on 3 899 reviews
Cleanliness
7,5
Comfort
7,1
Pickup/dropoff
6,4
Value for money
6,6
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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car was great
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great experience
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3,2
Pros: Car was in good condition
Cons: Hour wait in line, overwhelmed agents. Once we finally got to an agent, waited another half hour for car to be cleaned. When returning car to Aberdeen airport, gas station was closed and didnt accept American credit cards.
review from
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3,6
Pros: Gas mileage
Cons: The car had connectivity issues. I couldn’t connect my mobile phone to charge it or use its map. On my way, I stopped by two Hertz location hoping that they change my car but they didn’t. I am not satisfied with this rental at all.
review from
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9,6
Pros: Friendly staff at both pickup and drop off.
Cons: Long distance between drop off and departure terminal--and NO SHUTTLE.
review from
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2,0
Pros: Terrible - the entire system was down and they could not move for 3 hours - even though I am a part of President's circle. Ridiculous. I am switching from Hertz - this with 7 others on a holiday? wow
review from
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9,6
Cons: Did not like being charged for second driver
review from
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2,4
Check you car
Cons: Check your car before you rent. Some hubcap scratches cost $100 because I didn't inspect before I rented. The employee was difficult, the location hard to reach, and they offered no assistance with finding my way in the city.
review from
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10,0
Great car and service
Pros: Although the line looked long, we moved through it quickly. The car was exactly as expected if not better.
Cons: Nothing
review from
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7,2
Beware of Scottish road safety specifics
Pros: Easy rental check out. Great car.
Cons: I scratched 2 tires and rims (because of the road conditions in scotland) and was charged $500 US by Hertz. They excused it as common practice for Scotland because of tighter road safety laws but I’ve never been charged (anywhere else) for tire marks.
review from
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3,6
They charge a giant “administration fee” for minor damage.
Pros: Nothing
Cons: I scratched the hub cap, and needed to pay for damages (no big deal I did scratch it). Hub cap damage fee was £55. On top of that there was a £35 damage admin fee. Why does it cost almost as much for them to tell me there is a scratch as the scratch itself costs to repair?
review from
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4,0
Cons: Requested a compact car, wound up with a huge eight-seater van than was difficult to maneuver on the extremely rural roads we had planned to use. Had a terrible experience with drop-off; enormously unclear signs that made the actual drop-off itself challenging. Also were charged an exorbitant amount for a few scratches that may have been on the car originally; since their photos they send you at the beginning are only isolated shots, you can't say for sure whether things are new or old. They added "after pictures" but again, these are isolated and you can't even tell which parts of the car exactly the scratches are on. Be very cautious using!! Also, don't purchase their insurance; it is absurdly expensive and poor coverage!!!
review from
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8,4
Overall very good experience
Pros: Car upgrade due to Easter. Staff was very friendly. Car was in excellent condition.
Cons: Had to wait for about 30 mins at the airport for the pick-up of the car.
review from
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5,2
Pros: The people were incredibly nice.
Cons: 1. Didn't have the car I rented. 2. Put me in something that didn't have the necessary trunk space...option of upgrading at over double the price to get something that worked. 3. Flat tire after hitting major pothole...No spare. No replacement tire in Scotland. 4. Tow to Edinburgh airport, replaced car to mid-size SUV with run-flat tires...3 times original price.
review from
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9,6
Pros: Friendly staff at both pickup and drop off.
Cons: Long distance between drop off and departure terminal--and NO SHUTTLE.
review from
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9,6
Cons: Did not like being charged for second driver
review from
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10,0
Great car and service
Pros: Although the line looked long, we moved through it quickly. The car was exactly as expected if not better.
Cons: Nothing
review from
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7,2
Beware of Scottish road safety specifics
Pros: Easy rental check out. Great car.
Cons: I scratched 2 tires and rims (because of the road conditions in scotland) and was charged $500 US by Hertz. They excused it as common practice for Scotland because of tighter road safety laws but I’ve never been charged (anywhere else) for tire marks.
review from
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8,4
Overall very good experience
Pros: Car upgrade due to Easter. Staff was very friendly. Car was in excellent condition.
Cons: Had to wait for about 30 mins at the airport for the pick-up of the car.
review from
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3,2
Pros: Car was in good condition
Cons: Hour wait in line, overwhelmed agents. Once we finally got to an agent, waited another half hour for car to be cleaned. When returning car to Aberdeen airport, gas station was closed and didnt accept American credit cards.
review from
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3,6
Pros: Gas mileage
Cons: The car had connectivity issues. I couldn’t connect my mobile phone to charge it or use its map. On my way, I stopped by two Hertz location hoping that they change my car but they didn’t. I am not satisfied with this rental at all.
review from
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2,0
Pros: Terrible - the entire system was down and they could not move for 3 hours - even though I am a part of President's circle. Ridiculous. I am switching from Hertz - this with 7 others on a holiday? wow
review from
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2,4
Check you car
Cons: Check your car before you rent. Some hubcap scratches cost $100 because I didn't inspect before I rented. The employee was difficult, the location hard to reach, and they offered no assistance with finding my way in the city.
review from
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3,6
They charge a giant “administration fee” for minor damage.
Pros: Nothing
Cons: I scratched the hub cap, and needed to pay for damages (no big deal I did scratch it). Hub cap damage fee was £55. On top of that there was a £35 damage admin fee. Why does it cost almost as much for them to tell me there is a scratch as the scratch itself costs to repair?
review from
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4,0
Cons: Requested a compact car, wound up with a huge eight-seater van than was difficult to maneuver on the extremely rural roads we had planned to use. Had a terrible experience with drop-off; enormously unclear signs that made the actual drop-off itself challenging. Also were charged an exorbitant amount for a few scratches that may have been on the car originally; since their photos they send you at the beginning are only isolated shots, you can't say for sure whether things are new or old. They added "after pictures" but again, these are isolated and you can't even tell which parts of the car exactly the scratches are on. Be very cautious using!! Also, don't purchase their insurance; it is absurdly expensive and poor coverage!!!
review from
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5,2
Pros: The people were incredibly nice.
Cons: 1. Didn't have the car I rented. 2. Put me in something that didn't have the necessary trunk space...option of upgrading at over double the price to get something that worked. 3. Flat tire after hitting major pothole...No spare. No replacement tire in Scotland. 4. Tow to Edinburgh airport, replaced car to mid-size SUV with run-flat tires...3 times original price.
review from
Where can I find Hertz hire cars in Edinburgh?
10 Picardy Place, Hertz car hire
Address
10 Picardy PlacePhone
+44 131 556 4968FAQs about hiring a car from Hertz in Edinburgh
What is the most popular car hire from Hertz in Edinburgh?
Economy (Volkswagen Polo or similar) is the most frequently booked car hire type from Hertz in Edinburgh.
How many car hire locations does Hertz have in Edinburgh?
Hertz has 3 car hire locations in Edinburgh. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Turnhouse Airport (EDI)?
Yes
Does Hertz offer shuttle or airport pick-up services from Turnhouse Airport (EDI)?
Yes
