Car hire at Edinburgh Turnhouse Airport

Worst car hiring experience- warn others away

Cons: The address was wrong, we got a taxi to the first address and when we were told buy the company there they had moved. We attempted to hail a taxi and failed as we were stranded in an industrial park. We rang Easirent and explained. We asked to be collected from the area as it was not far to drive (8 mins) but too far with bags, they refused and told us to get a shuttle back to the airport and then get another shuttle bus to them. When we finally arrived there was 3 staff at the counter having a laugh over how hungover they were feeling from the night before. No one apologized for sending us to the wrong area or tried to reimburse us for getting a taxi out there. Instead they went on to double the price we had already paid, we paid €63 online and then we’re asked for another €30 as I was under 25years, and then €35 for insurance not including tyres and windscreen or €41 full cover. As we were only taking the car for one evening I opted for the first cover, already annoyed at the hidden costs not highlighted when ordering online. It took over an hour in waiting time for them to clean the car even though it was already ordered. When we dropped it back the next morning because I had not bought the more expensive insurance they tried to force us to buy a new front tyre. There was a mark on the front tyre that one of the employees was sugggesting was a split in the tyre. We couldn’t believe he was trying to get even more money out of us, and at this stage were outraged by our entire experience wit them. When the manager came over to see what was wrong he went to check the tyre and agreed that we could not be charged, it was a mark on the tyre. There was no damage caused. The whole experience was awful. I would never recommend anyone to go there. I would say if you do, take a photograph of every inch of the car before you leave to help cover yourself.

Bad experience

Pros: Nothing

Cons: Price of insurance, and insurance terms (if you have a small scratch, you will pay full excess liability) Office is far from airport (I lost 1 hour when picking up and 1 hour returning ) Shuttle stop is in the street and expose to the bad weather Car was short of windscreen wash and it was frozen as well ( not using proper liquid)