Guest reviews
Overall rating
7,4
Good
Based on 3 844 reviews
Cleanliness
8,8
Comfort
7,3
Pick-up/Drop-off
7,6
Value for money
7,0
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
Recent reviews
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customer service
pick up the car
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car was clean
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airport location
great car
picked up the car
car was great
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great experience
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5,6
Cons: First car a/c was broken. Had a hard time contacting them, finally got a replacement— which had a tire with a slow leak.
review from
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5,2
Pros: Car
Cons: Charge extra 60€ due to the flight delay of 1 hour, even after my call from the Flight's origin... Is not a good value for money
review from
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8,4
Cons: Check-in duration
review from
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4,4
Disaster
Pros: They were courteous when I picked up the car. Spoke English well. There was not much of a wait to get service
Cons: The GPS did not work well. The car would not start onthe last day of the trip and neither The Hertz office in Nice or in Spain would help. Allianz insurance would not help. The situation is still not resolved, I have spent 6 or more hours on the phone with only getting told "that I need to talk to a different Hertz office.
review from
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2,0
Terrible RIP OFF in Spain Bilbao
Pros: car was new
Cons: I booked a car for 6 passengers only to be told its not big enough for our luggage.I was given a bigger car that I had to pay for. Then I was told that the car I purchased didn't include any Insurance at all and that I was liable up to 25000 Euro. in all I had to pay approx. another $450 Euro for the car. I wont waste my time on the holiday complaining and reporting this abuse of vulnerable travellers(when they don't have another choice and cancellation is not allowed) but when I get back to Sydney I will be making formal complaints
review from
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10,0
Cons: No local map available at pickupexcellen
review from
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10,0
Pros: Easy drop off. Staff was friendly and welcoming. Gas station near by to fill up before dropping off.
review from
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10,0
Hertz was such a great deal and wonderful to work
Pros: No pressure sales of insurance or extras Inexpensive Easy upgrade to car that worked better for us Friendliness of staff Great car!
Cons: No issues at all
review from
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3,6
Be prepared to pay double
Pros: The car was nice and clean.
Cons: The rental company charged me for two days when the car was returned on time and to the correct location for a one day rental. The guy at the drop off location didnt check in the car for four hours which resulted in an extra days charge. I wouldnt rent from Hertz again if they were the only company and I was left to hitchhike the entire distance.
review from
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10,0
Cons: No local map available at pickupexcellen
review from
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10,0
Pros: Easy drop off. Staff was friendly and welcoming. Gas station near by to fill up before dropping off.
review from
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10,0
Hertz was such a great deal and wonderful to work
Pros: No pressure sales of insurance or extras Inexpensive Easy upgrade to car that worked better for us Friendliness of staff Great car!
Cons: No issues at all
review from
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5,6
Cons: First car a/c was broken. Had a hard time contacting them, finally got a replacement— which had a tire with a slow leak.
review from
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5,2
Pros: Car
Cons: Charge extra 60€ due to the flight delay of 1 hour, even after my call from the Flight's origin... Is not a good value for money
review from
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4,4
Disaster
Pros: They were courteous when I picked up the car. Spoke English well. There was not much of a wait to get service
Cons: The GPS did not work well. The car would not start onthe last day of the trip and neither The Hertz office in Nice or in Spain would help. Allianz insurance would not help. The situation is still not resolved, I have spent 6 or more hours on the phone with only getting told "that I need to talk to a different Hertz office.
review from
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2,0
Terrible RIP OFF in Spain Bilbao
Pros: car was new
Cons: I booked a car for 6 passengers only to be told its not big enough for our luggage.I was given a bigger car that I had to pay for. Then I was told that the car I purchased didn't include any Insurance at all and that I was liable up to 25000 Euro. in all I had to pay approx. another $450 Euro for the car. I wont waste my time on the holiday complaining and reporting this abuse of vulnerable travellers(when they don't have another choice and cancellation is not allowed) but when I get back to Sydney I will be making formal complaints
review from
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3,6
Be prepared to pay double
Pros: The car was nice and clean.
Cons: The rental company charged me for two days when the car was returned on time and to the correct location for a one day rental. The guy at the drop off location didnt check in the car for four hours which resulted in an extra days charge. I wouldnt rent from Hertz again if they were the only company and I was left to hitchhike the entire distance.
review from
Where can I find Hertz hire cars in Bilbao?
Bilbao Airport, Hertz car hire
Address
Bilbao AirportHours
| Monday | 07:00 - 23:59 |
| Tuesday | 07:00 - 23:59 |
| Wednesday | 07:00 - 23:59 |
| Thursday | 07:00 - 23:59 |
| Friday | 07:00 - 23:59 |
| Saturday | 07:30 - 23:30 |
| Sunday | 07:30 - 23:30 |
Phone
+34 944 530 931FAQs about hiring a car from Hertz in Bilbao
How many car hire locations does Hertz have in Bilbao?
Hertz has 3 car hire locations in Bilbao. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Bilbao airport (BIO)?
Yes
Does Hertz offer shuttle or airport pick-up services from Bilbao airport (BIO)?
Yes