Guest reviews
Overall rating
7,5
Good
Based on 16 reviews
Cleanliness
8,7
Comfort
7,2
Pick-up/Drop-off
7,6
Value for money
7,0
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
4
0
3
1
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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5,6
Cons: First car a/c was broken. Had a hard time contacting them, finally got a replacement— which had a tire with a slow leak.
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5,2
Pros: Car
Cons: Charge extra 60€ due to the flight delay of 1 hour, even after my call from the Flight's origin... Is not a good value for money
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8,4
Cons: Check-in duration
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4,4
Disaster
Pros: They were courteous when I picked up the car. Spoke English well. There was not much of a wait to get service
Cons: The GPS did not work well. The car would not start onthe last day of the trip and neither The Hertz office in Nice or in Spain would help. Allianz insurance would not help. The situation is still not resolved, I have spent 6 or more hours on the phone with only getting told "that I need to talk to a different Hertz office.
review from
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2,0
Terrible RIP OFF in Spain Bilbao
Pros: car was new
Cons: I booked a car for 6 passengers only to be told its not big enough for our luggage.I was given a bigger car that I had to pay for. Then I was told that the car I purchased didn't include any Insurance at all and that I was liable up to 25000 Euro. in all I had to pay approx. another $450 Euro for the car. I wont waste my time on the holiday complaining and reporting this abuse of vulnerable travellers(when they don't have another choice and cancellation is not allowed) but when I get back to Sydney I will be making formal complaints
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10,0
Cons: No local map available at pickupexcellen
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10,0
Pros: Easy drop off. Staff was friendly and welcoming. Gas station near by to fill up before dropping off.
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10,0
Hertz was such a great deal and wonderful to work
Pros: No pressure sales of insurance or extras Inexpensive Easy upgrade to car that worked better for us Friendliness of staff Great car!
Cons: No issues at all
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3,6
Be prepared to pay double
Pros: The car was nice and clean.
Cons: The rental company charged me for two days when the car was returned on time and to the correct location for a one day rental. The guy at the drop off location didnt check in the car for four hours which resulted in an extra days charge. I wouldnt rent from Hertz again if they were the only company and I was left to hitchhike the entire distance.
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