Guest reviews
Overall rating
7,4
Good
Based on 3 841 reviews
Cleanliness
8,9
Comfort
7,6
Pickup/dropoff
7,7
Value for money
7,6
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
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location was closed
rented a car
friendly staff
great experience
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8,4
Cons: Check-in duration
review from
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4,4
Disaster
Pros: They were courteous when I picked up the car. Spoke English well. There was not much of a wait to get service
Cons: The GPS did not work well. The car would not start onthe last day of the trip and neither The Hertz office in Nice or in Spain would help. Allianz insurance would not help. The situation is still not resolved, I have spent 6 or more hours on the phone with only getting told "that I need to talk to a different Hertz office.
review from
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2,0
Terrible RIP OFF in Spain Bilbao
Pros: car was new
Cons: I booked a car for 6 passengers only to be told its not big enough for our luggage.I was given a bigger car that I had to pay for. Then I was told that the car I purchased didn't include any Insurance at all and that I was liable up to 25000 Euro. in all I had to pay approx. another $450 Euro for the car. I wont waste my time on the holiday complaining and reporting this abuse of vulnerable travellers(when they don't have another choice and cancellation is not allowed) but when I get back to Sydney I will be making formal complaints
review from
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10,0
Cons: No local map available at pickupexcellen
review from
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10,0
Pros: Easy drop off. Staff was friendly and welcoming. Gas station near by to fill up before dropping off.
review from
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10,0
Hertz was such a great deal and wonderful to work
Pros: No pressure sales of insurance or extras Inexpensive Easy upgrade to car that worked better for us Friendliness of staff Great car!
Cons: No issues at all
review from
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3,6
Be prepared to pay double
Pros: The car was nice and clean.
Cons: The rental company charged me for two days when the car was returned on time and to the correct location for a one day rental. The guy at the drop off location didnt check in the car for four hours which resulted in an extra days charge. I wouldnt rent from Hertz again if they were the only company and I was left to hitchhike the entire distance.
review from
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10,0
Cons: No local map available at pickupexcellen
review from
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10,0
Pros: Easy drop off. Staff was friendly and welcoming. Gas station near by to fill up before dropping off.
review from
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10,0
Hertz was such a great deal and wonderful to work
Pros: No pressure sales of insurance or extras Inexpensive Easy upgrade to car that worked better for us Friendliness of staff Great car!
Cons: No issues at all
review from
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4,4
Disaster
Pros: They were courteous when I picked up the car. Spoke English well. There was not much of a wait to get service
Cons: The GPS did not work well. The car would not start onthe last day of the trip and neither The Hertz office in Nice or in Spain would help. Allianz insurance would not help. The situation is still not resolved, I have spent 6 or more hours on the phone with only getting told "that I need to talk to a different Hertz office.
review from
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2,0
Terrible RIP OFF in Spain Bilbao
Pros: car was new
Cons: I booked a car for 6 passengers only to be told its not big enough for our luggage.I was given a bigger car that I had to pay for. Then I was told that the car I purchased didn't include any Insurance at all and that I was liable up to 25000 Euro. in all I had to pay approx. another $450 Euro for the car. I wont waste my time on the holiday complaining and reporting this abuse of vulnerable travellers(when they don't have another choice and cancellation is not allowed) but when I get back to Sydney I will be making formal complaints
review from
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3,6
Be prepared to pay double
Pros: The car was nice and clean.
Cons: The rental company charged me for two days when the car was returned on time and to the correct location for a one day rental. The guy at the drop off location didnt check in the car for four hours which resulted in an extra days charge. I wouldnt rent from Hertz again if they were the only company and I was left to hitchhike the entire distance.
review from
Where can I find Hertz hire cars in Bilbao?
Bilbao Airport, Hertz car hire
Address
Bilbao AirportPhone
+34 944 530 931FAQs about hiring a car from Hertz in Bilbao
How many car hire locations does Hertz have in Bilbao?
Hertz has 2 car hire locations in Bilbao. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Bilbao Airport (BIO)?
Yes
Does Hertz offer shuttle or airport pick-up services from Bilbao Airport (BIO)?
Yes