Book Hertz hire cars in Augusta

Reviews for Hertz in Augusta

Recent reviews

Traveller rating

Wonderful

3

Very Good

0

Good

0

Okay

0

Fair

0

Mediocre

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Poor

1

4.0

Pros:Staff didn’t even get up to inspect car when I returned it. While I waited for my ride, he checked the fuel gauge.Cons:When a flight was canceled, I called and said I’d be a day later to pick up. The price was not changed. When I asked if I could return it 35 miles away at another Hertz, you said it would be an additional $757Reviewed May 19 2021

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10.0

Pros:Representative in Auburn was very pleasant and thoughtful.Cons:Representative in Boston had no personality. No hello, no have a nice day.Reviewed Aug 7 2019

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10.0

Over the top servicePros:We miss interpreted the opening and closing times of that location on a Saturday and missed the available window to pick up a rental. We contacted the location via email and an agent came out, opened the location and allowed us to get our vehicle on her own time . The vehicle is a great value the whole whole experience was fantastic !Cons:Not a darn thingReviewed Jun 16 2018

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10.0

Great experience!Pros:I liked everything...ease of pick-up and return, courtesy of agents, and the car itself, which was perfect.Cons:There wasn't anything I disliked.Reviewed Jun 28 2017

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3.6

No washer fluidCons:When we picked the car up, it had no washer fluid in it at all. The weather was snowy and there was dirt from the roads, making the car dangerous to operate until we were able to find a gas station to fill it up on our own (it took the entire gallon of washer fluid; tank was bone dry when we got the car).Reviewed Jan 3 2017

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2.0

Logistical nightmare--part my fault, but mostly thPros:Positives- They answered the phone and were willing to talk to me the next day when I called to complain. They weren't willing to help me in any way, but they were willing to talk and explain the situation.Cons:Negatives- It's a long story, but the one sentence summary is I never even got to rent my car and had to take a $100 cab to Camden. I would not recommend using Hertz. I was scheduled to arrive just after 6 on a Cape Air flight. I indicated in the reservation that I'd be there at 6, because I've never before encountered a situation where it was crucially important to be right on the nose in that department. However, I also didn't include my flight info in the reservation. That part is my fault and apparently if I had done that, this could have been avoided. Still, I'm pissed about how everything transpired. The flight was late and landed at 7. I get off the plane and immediately see that the Hertz desk is closed. I check online and see that they close at 6. That's a problem. I check with the Cape Air desk--they say that a different Cape Air employee probably has the keys. When there's an after-hours pickup, that's how it's handled. Great. I check with that person--nope, sorry, no keys were left with her today. Oof. I try calling Hertz's national 1-800 number to get help. That's 10 minutes I'd rather have spent doing anything else. Totally worthless. I leave an angry note on the Hertz desk asking them to call me the next day and get a cab. (As an aside, Cape Air helped me get that cab, and they were really helpful about it. I really appreciated that.) It cost $100 to get to my destination, Camden, plus I no longer had a car to use to get around Camden during my stay. I didn't get a call from Hertz in the morning, of course, so I waited until the afternoon and called them. They did acknowledge they saw the note and apologized for not calling back. They said that because I didn't include my flight info (my fault, I acknowledge) in the reservation and had scheduled it for a time when they were open, they didn't leave the keys with the Cape Air people because they "thought it was an in-town reservation." First of all, how many reservations from non-Cape Air passengers do they get? I doubt it's very many. More importantly though, I had said I'd be there at 6 in the reservation, and they close at 6. They said if I had indicated I'd be there at 7, the reservation would have told me they'd be closed and would have required me to input flight info. That makes sense, but why doesn't the reservation require that if you say you'll be there literally at the minute they close? That's more of a Hertz corporate complaint than a complaint about this location, but still. What a dumb system. The reservation didn't even have the location's hours on it. How hard would it have been for them to print a contract and leave the keys with Cape Air, assuming I'd be on that late flight? Probably not very hard, and if I had no-showed (which could happen whether I'm an in-town rental or I'm on Cape Air and missed my flight), I'm sure they could have just canceled the contract. Instead they did nothing, and I was left holding the bag.Reviewed Dec 27 2016

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10.0

Very efficient and comfortable. 100% satisfiedPros:I saw the manager (I think his name was Andy) run to get every car so the customers didn't have to wait which really surprised and impressed me. that meant my total wait time to get the rental car was minimum. They drive me to where I needed to go without complaint and I just felt like a well taken care of customer with the staff.Cons:Nothing. I've been to Hertz before in CA that didn't fill the tank up all the way which was annoying to try to match but I was happy and relieved that the tank was totally full when I picked the car up in Augusta.Reviewed Oct 1 2016

review from

8.8

Pros:Price was reasonable for one way travel rentalCons:Not ready when I picked up in auburn even though I had a reservationReviewed Feb 20 2016

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• What is the most popular car hire from Hertz in Augusta?

  Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from Hertz in Augusta.

• How many car hire locations does Hertz have in Augusta?

  Hertz has 1 hire location in Augusta. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Augusta airport (AUG)?

  No (according to our data)

• Does Hertz offer shuttle or airport pick-up services from Augusta airport (AUG)?

  Yes