Book Hertz hire cars in Ann Arbor

Ann Arbor, MI, United States
Oct 2 — Oct 9
Ann Arbor, MI, United States
Sat 2/10
Noon
Sat 9/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Ann Arbor

Overall rating6.5 GoodBased on 44 reviews
Cleanliness
6.5
Comfort
6.6
Overall
6.4
Pick-up/Drop-off
6.5
Value for money
6.4

Recent reviews

Traveller rating
6
3
2
4
0
Find reviews that mention:
10.0
Pros:Stephan was very friendly, helpful and efficient.Reviewed Oct 13 2020
review fromkayak
2.0
Worst rental everPros:Renting with hertz ruined my trip, I didn’t like anything.Cons:I picked up my car and immediately the car started having mechanical issues. It’s like they didn’t check the car before I left the hertz location! When I called hertz to let them know it wasn’t working they didn’t have a car available to exchange. I had to call customer service and drive 40 min to another hertz location and downgrade the car. Later on in my trip there was a mechanical issue with the exchanges car and I had to do the same thing (drive to a far away location and get a different car). I wish that I had just gotten a reliable car to begin with. Renting with hertz ruined my trip!Reviewed Nov 7 2017
review fromkayak
5.2
Horrible service in this Ypsilanti Hertz officePros:Car was only 16K miles, Hyundai Sonata 2016 . This is good.Cons:Absolutely horrible Pikcup-Dropoff experience. Hertz associate we met can not focus on client and make her work fast and effective way. She asks a lot of stupid questions which have no relations to car rental process, she left her desk at least 4 times to talk with someone in another room, as the result a routine procedure of a car pick up takes up to 25 (!!!) minutes. The same situation was with a car drop off. I know this Hertz location several years - my advise to avoid to use it. By the way, pay a very special attention to the return day date. If it is Sunday - they will cheat you adding the Sunday as a hole rental day< actually they will steal your money. I've never met this practice in any other Hertz locationReviewed Aug 14 2016
review fromkayak
2.0
Pros:The Hertz staff person was nice enough but seemed preoccupied and bored.Cons:No info given about the car. No pre-rental inspection to point out existing damage. The interior had junk under the seat. The car had a crack (small) in the windshield and a large dent that had rust and white paint on it (the car was blued). The car had no safety features (e.g., blind spot warning, back-up camera, safe distance retention. ) No CD player. The seat was too low and uncomfortable, no lumbar support, badly positioned head rest. When I returned the car there was a handwritten sign saying the office hours had changed - now closed 2 hrs before regulars closing. The door was locked. No instructions about what to do. Voicemail on posted phone # full and not taking messages. I'll go back to Enterprise next time.Reviewed Apr 24 2021
review fromkayak
4.0
Pros:Staff was friendly at pick upCons:The car was filthy and smelled like smoke. Right rear tire needed air throughout trip.Reviewed Apr 5 2021
review fromkayak
2.0
Pros:The car was absolutely disgusting. I asked the staff that was scurrying me out the door if the car had been cleaned and sanitized as we are in the middle of a pandemic. He not only told me that it was clean, but that they used bleach. Complete and total lie! I wish I could post the pictures of the interior that I have on my phone. Not only did the vehicle appear to not have been cleaned in a decade, there were several items found in the back that must have belonged to the previous renters. Car spray to cover up marijuana stench, phone charger, etc...The staff was hurrying me out the door the second that I walked in and juked me into paying an extra $175 worth of insurance and damage waivers that he told me was absolutely necessary, which I found out later was not. Lies. I booked through Kayak and my total was $279. Received a bill for $481. I booked the car reservation on Kayak for a 9pm drop off on a Saturday. While at the Hertz, he entered a drop off on Saturday by noon. I looked at him and specifically stated that I have a reservation through Kayak stating a 9 pm drop off, not noon. He looked at me and said "Don't worry, I will be here all day and night Saturday. I don't want to have to go in and change it in my system. Don't worry, I'll honor your 9pm drop off." Guess what? No one was there when I dropped the car off at 4:30pm. I was charged an additional late fee. I cannot believe this place is still in business. I will never rent from this company again. I will pay any extra amount that I have to for a decent car and experience. Be very warned. They are not honest at this Hertz in Ann Arbor MI. Total crooks.Cons:Everything. Or at least, a little honesty. Crooks.Reviewed Apr 21 2021
review fromkayak
8.0
Pros:Staff at pickup was helpful and friendly. Staff at dropoff were really helpful - he gave me a heads up about a pet cleaning fee when he saw dog hair in the back. He gave me the chance to vacuum and clean to avoid the fee. Dropoff was really quick. The pre-paid gas was a good deal.Cons:The car smelled like tobacco and the backseat had some crumbs. It was a little pricier than expected.Reviewed May 10 2021
review fromkayak
6.0
Pros:Once it was my turn, the key hand over process was quick. But there was one person working there and it was not an efficient system if you’re waiting in line.Cons:My car had bitten off fingernails inside every cup holder and door handle space .... NASTYReviewed May 1 2021
review fromkayak
10.0
Pros:Loved the Sirius radio! very prompt and quick dropReviewed Jun 8 2019
review fromkayak
8.4
Pros:The car was very, very clean, and pick-up/drop-off was easy.Reviewed Aug 27 2019
review fromkayak
7.6
How Old is this CarPros:Hertz office was convenient and the guy running it very helpful.Cons:The car was old, run down interior and not the quality I would expect from Hertz.Reviewed Mar 18 2018
review fromkayak
10.0
Great customer service!Pros:The ease of which the folks behind the counter were able to help me.Reviewed Apr 29 2017
review fromkayak

Where can I find Hertz hire cars in Ann Arbor?

3500 Jackson Road, Hertz car hires

Address

3500 Jackson Road

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00

Phone

+1 734 913 0233

Address

4663 Washtenaw Ave

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00

Phone

+1 734 528 9692

Address

3200 Boardwalk

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00

Phone

+1 734 761 1176

Good to know

Most popular location

4663 Washtenaw Ave

Most popular car type

Luxury

FAQs about hiring a car from Hertz in Ann Arbor

  • Luxury (Audi A4 or similar) is the most frequently booked car hire type from Hertz in Ann Arbor.

  • Hertz has 3 car hire locations in Ann Arbor. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

  • Yes