Heritage Inn Express Hayward

The linens, at least, were clean.

Requested a non-smoking room, but room smelled so strongly of smoke that we had irritated lungs and nasal passages by morning. There were spider webs, cockroaches, glow-in-the-dark gel smeared in the light fixtures, and burned spots in the carpet. Filthy.

The lady at the front desk

The crack heads that hung around the area

Not suitable for any type of stay

The clerk was empathetic and understanding, very helpful with cancellation information.

I declined to stay at the motel after my arrival. Despite the feedback I had read, I was optimistic that the place would be suitable for a single overnight stay. I checked in, took the stairs to avoid a homeless man obtaining water from a hose spigot, and was met with a strong wave of marijuana when I opened the room door. I attempted to take the elevator back down to the front desk, but decided against that when the door opened shakily to reveal exposed wires and a used condom on the floor of the elevator cab. The front desk clerk was very empathetic, and when I explained "I can't stay here," he responded "I didn't think you could." The two police officers who arrived were very helpful with keeping the homeless man away from my vehicle as I left. I would recommend removing this hotel from all third party booking sites.

Location

Room very poor quality, blood stains on the carpet, bathroom and sink dirty, not maintained. Too expensive for the quality of the room.

not the worst but little disappointed

Cool staff at check in, decent price

Half toilet paper only, had to use napkins, coffe maker cup wasn't cleaned out, bed frame felt broken, clogged bath tub