Le Montbrillant Hôtel Residence

The location is the best thing about this hotel. The front desk staff will help you with directions to museums, but they are so busy, they don't have much time to help. There was only ever one front desk person so they seemed short-staffed.

The TV in the hotel doesn't have a "signal". IT's difficult to use and only a few of the staff members were able to figure out how to turn it on. I spent 20 minutes trying to get the Tour of France live on TV and then I went to the bathroom and came back and the staff just turned it off and then I couldn't get it on. I could not open the water bottles with a blue top and when I asked for sparkling water, it took about 8 hours to get any. There was one front desk person who stood above the others as being particularly customer oriented. He was very kind and helpful and really had much better customer service skills than the rest of the staff. He speaks Turkish, English, German, and French, Ithink. He struck me as someone who was highly intelligent and kin. The rest of the staff didn't really want to help me to check in early or to even see if there was a room available. When a room did become available, the front desk girl checked in multiple people even though I was sitting in the lobby waiting for a roomm. The room I was given, faced the train station and reaked of cigarettes. When I brought this to her attention, she didn't offer to make a switch. SEveral hours later, the kind front desk person came on duty and he did offer to make a room change, but by then had already been there several hours so I didn't request a change. There is a woman at the bar who speaks English well. When I asked for water, she gave me luke warm tap water. The next time I asked for water, I specified for cold water. I would say that this place is convenient but don't expect great cusomter service and you won' be disappointed. There is no concierge. They have one person at the front desk at a time and they can't really do more than check people in and out all shift long.

Location, cleanliness

They charge me CHF 17 to borrow a plug for one night. It is very expensive and they didn't even tell me that borrowing the chargers will be chargeable. I find it unacceptable