Pelican Grand Beach Resort, a Noble House Resort

I loved the relaxed vibe, and proximity to the beach. The staff at the restaurant were very accommodating with my sons particular food needs - which makes for a happy mom! Jax (spelling?) the Waitress at Ocean2000 was wonderful - she was fun, fabulous and attentive. We all loved sitting in her section twice on the trip! Brian at the pool was so enthusiastic and attentive. He made arriving at the pool just what we needed - a big smile and reminder he was there to take care of us. He treated each and every person who arrived at the pool with respect and the same enthusiasm. (event when they didn't deserve it) All the bellmen who allowed my son to press their elevator floors and be their "elevator operator" even when busy. For a mom of an autistic child whose particular obsession is with elevators I was incredibly appreciative of the kindness shown to him. Makes my ability to relax that much more attenable. I look forward to returning!

Staffing for food service at both the pool and the beach was problematic. The staff themselves were great, they just shouldn't be alone. You need at least two people at the pool when full, you need multiple people for the beach. We would have spent a lot more money if we could have had a more attentive server. I think you are losing out on a captive audience eager to spend money. Additionally, when one person in my group arrived she only had a debit card upon check in. I was paying for all the rooms and actually called and said that I would be paying for everything and I didn't want her to have to pay for anything on the trip. I was informed she would just need to put a card down for incidentals and then I could change the card when I arrived. When she arrived the front desk staff was not helpful or kind to her, insisting she needed to have a credit card. They were very pushy and repeatedly called her until I was able to get there and change the card on the room. Since I made the call before hand I would have appreciated some sort of accommodation. We had four rooms and I was listed as the main point of contact. At any time someone could have looked at the notes of my call - if they were made - or called me directly to ask for a credit card for her room. I just didn't feel like her entry into the vacation was what she deserved and I would hope there would be a better way to handle these situations.