Marriott Hotel Fort Lauderdale North

Only one elevator out of four working for most of our four days here. The last day, two out of four elevators working. Never more than two worrying our entire stay. Not even being worked on, just an apology letter on the elevator.

The beds were amazing, and the room was spacious. The lobby was well maintained, and the front desk staff were great. The rooms and lobby were very clean.

The property was older, and this was very noticeable. The hallways were dirty- trash outside of the rooms. The pool area was worn, and it closed at dusk which isn’t very late in the winter months. The location area was not great for walking, shopping, or dining. The hallway soda machines were either empty or the soda that came out had no carbonation. We had to go to multiple floors to find the two sodas we were looking for, and when we opened them, they had zero carbonation. My worst complaint- Mila at the restaurant was the rudest woman I have ever encountered at a restaurant. My party could not believe how unprofessional and rude she was. She treated my friend like he was stupid for asking for a menu to look at in the lobby. She also refused to seat us for lunch 10-15 minutes before breakfast was over because she “didn’t have enough tables.” At that time there were multiple empty tables available. We had to sit in the lobby and wait 10 minutes until lunch began to be seated. If it were not for the professionalism of Samantha, we would have never stepped foot in that restaurant again. We did not accept the offer of a free meal because we were not looking for a free meal. We were looking for good customer service and a nice dining experience. We also did not want our taking a free meal to cancel out the fact that there is a serious problem with the staff that needs to be addressed. We hope that the restaurant management team will take a serious look at who they are employing and how qualified they are to work with the public. We cannot be the only customers Mila has driven away in so rude and unprofessional a manner. By the way, Mila never gave a sincere apology. Her disdainful apology was forced and insincere.

Don’t believe the good reviews here.Room had weird bad smell,outside and inside was really old, elevators didn’t work. We came at 11:30 pm and they said the room wasn’t ready, we had to wait until 1:30 am to check in our room. One of the worst hotel we’ve ever been. Drag prostitus everywhere there . The only good thing was people at the front desk who work there were really nice.