Traveller reviews
Overall rating
6,9
Good
Based on 205 reviews
Boarding
6,9
Comfort
6,8
Crew
7,6
Entertainment
6,1
Food
5,9
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Finnair information
| IATA code | AY |
|---|---|
| Routes | 173 |
| Top route | Oulu to Helsinki-Vantaa |
| Airports served | 81 |
| Top airport | Helsinki-Vantaa |
Finnair traveller reviews
Pros
"Good crew and pleasant flight."
(in 174 reviews)
"Great service and yummy food"
(in 81 reviews)
"It was a good flight."
(in 142 reviews)
Cons
"This was not business class!"
(in 12 reviews)
""Food was good, not great.""
(in 154 reviews)
"But enough leg room"
(in 49 reviews)
Recent reviews
Traveller rating
662
317
223
192
4
Find reviews that mention:
long flight
great flight
aa flight
crew was great
food was good
entertainment system
old plane
leg room
great service
hours late
flight attendants
sitting next
business class
special meal
economy comfort
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6,0
both flights were delayed
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8,0
Food was my least favorite but everything else was good
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10,0
The check in was delayed by 20min as the lady could not see that I had already paid for the checked in luggage, and wanted to charge me! I showed her the receipts of the payment and she made a long phone conversation to another staff member and finally accepted my receipt. When she realised that I had booked with kiwi.com her comment was ’dont ever book with them again, we have so much trouble getting the information we need’ Thats not good advertisement for your organisation!!
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8,0
It’s was great experience flying with American Airlines
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4,0
Plane to hot inside in entrance. Took a while until ac was on. Door stuck upon arrival… delay to reach other transport connection. Ticket payment problem on Finnair behalf
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10,0
I’m a bigger guy and I had wiggle room and could fully stretch my legs in economy plus. We were very happy with this flight.
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2,0
Late boarding
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2,0
Late boarding Oui
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10,0
Finair should provide small LCD interactive map for passengers ;-)
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10,0
Our family booked three seats. The entertainment screen in front of one seat froze on the third hour of flight. Even though I complained about it to two crew members, they promised, but in reality did not try to resolve the situation. I guess the attention to passenger needs could be improved. I appreciated if one of flight attendants could replace the broken screen with any other way, for instance, coloring book or a notebook for a child, who was left w/o working screen. Otherwise, FINNAIR is a fantastic company ! Thank you !
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2,0
Both our US flights were cancelled ( BWI to JFK and PHL to DCA). For JFK, they were able to rebook us on a British airlines flight but arriving at our Athens destination much later. We sacrificed a day of sightseeing because of this. For return to DCA, they could find no alternative option same day, only a possible next day in late morning. We opted to take the train home. Needless to say, we are not happy with AA stateside service
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10,0
Ice cream, seat comfort economy plus, plane 787, Could be better if we are able to pick seats online.
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8,0
Je vous suis reconnaissant d'avoir retardé le départ du vol Helsinki-Genève pour nous permettre d’attraper la correspondance malgré le retard de le première partie du voyage (Oslo-Helsinki). L'enregistrement des bagages au départ d'Oslo a été très problématique et désorganisé.
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10,0
Flight was completely on time, The crew was helpful beyond the minimum requirements, and the checked-in luggage arrived almost as soon as we reached the belt. Very nice experience.
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4,0
Food was horrible
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10,0
On time, arrived early, overall very good flight. As usual, seats are too close together to move legs in the center seat during a 7-hour flight, but otherwise, great.
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8,0
Crews in a plane. But very rude person in checkout for bording.
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8,0
Unfortunately I had a really bad experience with the person ( women ) who checked my passport. Extremely rude and unprofessional.
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10,0
I liked that my flight was on time both ways. I really liked the food going over to Heathrow on British Air. We were given two choices - liked that there was a simple chicken dish option. I didn't like the food going back on American - we were only given the one option of a curry dish and I don't like curry.
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2,0
Separated my family again. What’s wrong with you people.
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10,0
crew members were good.Ground personal was good
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10,0
everything was good
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10,0
On time, crew great, could not get boarding passes online was not able to access
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8,0
Not so good: I pre-ordered an Asian veg meal and was given a vegan meal. I wasn't given any headphones and since everyone around me was using their own, I assumed it was no longer a freebie. Later found out other passengers had been given them. No online check-in available as code-share flight. Good: AA agent at Heathrow airport was incredibly helpful and even checked in my hand luggage for free (I was travelling with hand luggage only). Arrivals process at Phoenix was efficient and fast.
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8,0
Checking in online was impossible! I completed the travel documentation and saved it, but my record locator was not recognized over and over.
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10,0
Great flight with excellent crew. How to run an airline!
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8,0
Pretty good!
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8,0
Thanks
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8,0
Again- we should have been told re extra charges
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8,0
The flight was very comfortable but we ended up paying an extra $300 more for each ticket for seats and baggage. We should have been told in big bold letters that there would be extra charges for everything else.
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Finnair FAQs
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Flight status
Finnair route map
Top airports served by Finnair
- Helsinki-Vantaa Airport (HEL)
- Oulu Airport (OUL)
- Stockholm Arlanda Airport (ARN)
- Kastrup Copenhagen Airport (CPH)
- London Heathrow Airport (LHR)
- Berlin Brandenburg Airport (BER)
- Paris Charles de Gaulle Airport (CDG)
- Munich Franz Josef Strauss Airport (MUC)
- Milan Malpensa Airport (MXP)
- Rome Fiumicino Airport (FCO)
- Amsterdam Schiphol Airport (AMS)
- Rovaniemi Airport (RVN)
- Zurich Airport (ZRH)
- Vienna Intl Airport (VIE)
- Václav Havel Prague Airport (PRG)
Finnair contact information
- AY IATA code
- +27 11 289 8114 Call
- finnair.com Visit
Overview of Finnair
When traveling with Finnair, guests are able to go to more than 130 different destinations that can be found in over 40 different countries. If you would like to go to Europe, countries such as England, Spain, and Italy are all options with this airline, while if you are interested in Asia, you can go to places such as China, India, or Japan. There are several destinations in Africa and South America as well, including the countries of Egypt, South Africa, Colombia, and Brazil.
To help keep the little ones comfortable and entertained during your trip, this airline gives out free gifts, such as activity books, coloring materials, and stuffed animals. Additionally, certain airports, including Helsinki Airport, offer services like a special family check-in desk and free baggage tags for kids that are decorated with Moomin, the company’s beloved mascot.
Customers that will be flying with Finnair have the ability to choose from two classes, otherwise known as Economy Class and Nordic Business Class. While Economy Class provides travelers with basic services such as free meals and drinks, Nordic Business Class will allow you to take advantage of additional amenities, like priority boarding, free personal amenity kits that contain pillows, blankets, eye masks, and earplugs, seats that fold into flat beds, and complimentary alcoholic beverages.
This airline codeshares with many other popular international airlines, including Air France, British Airways, Iberia, and Qantas. Additionally, Finnair has partnerships with additional airlines, like Alaska Airlines and American Airlines, meaning that these companies often help service each other’s flights.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.