Guest reviews
Overall rating
8,5
Excellent
Based on 28 reviews
Cleanliness
8,6
Comfort
8,4
Pick-up/Drop-off
8,6
Value for money
8,2
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
great customer
great service
car was great
great car
great experience
airport location
picked up the car
drop the car
-
2,0
Pros: Nothing about the experience was pleasant.
Cons: Employees knowing what they were doing and their companies policies including online policies.
review from
-
4,8
Pros: Staff
Cons: My reservation at the rental offfice don’t have my phone number.
review from
-
2,0
Pros: Kayak just screwed me up. There were no cars available even with a confirmed reservation. It was just a waste of time and money for me to travel to the store only to find out this information. Truly, what a pathetic information kayak, I'm never gonna use this site anymore
Cons: Kayak doesn't use realtime information. So better book through the corresponding website
review from
-
10,0
Pros: Brandon was fantastic. Calm, professional, friendly. New trainee we also good, just young and new.
Cons: More staff?
review from
-
10,0
Great experices
Pros: Every thing
review from
-
9,6
Great service!
Pros: I've rented a car from this Enterprise before and have always received excellent service! The people here are super friendly and really helpful.
review from
-
10,0
Pros: All the employees with whom l came in contact were friendly and helpful. They went out of their way to be of service.
review from
-
10,0
Pros: That I did not have the same experience I had last year when they had overbooked and I only got a mini van at the last second. Very stressful!! This year Kyle Sacher at the 2821 El Camino Real, Redwood City, CA, office took care of me and did an excellent job. The car was there and ready, and everything went as smoothly as possible. Thank you, Kyle! Sally Pierce
Cons: Nothing.
review from
-
10,0
Pros: Very good Customer Service When we return our card Francisco Canpuzano help me to done my transaction going smoothly.
review from
-
8,8
Best Enterprise location in the area
Pros: I did much better with these guys than with the dominant Enterprise location here (in Redwood City that sells off the used cars). I usually have issues with them using a debit card, but this rental was much smoother and painless. Fast in, fast out, got a good car, no hassles when I needed to extend a bit.
Cons: I would sign up for an account with Enterprise and become a more permanent customer if that meant they wouldn't have to run a credit check and take two forms of ID on every single rental. Unfortunately their companywide policy is: let credit cards slide, always check debit cards.
review from
-
10,0
Pros: Brandon was fantastic. Calm, professional, friendly. New trainee we also good, just young and new.
Cons: More staff?
review from
-
10,0
Great experices
Pros: Every thing
review from
-
9,6
Great service!
Pros: I've rented a car from this Enterprise before and have always received excellent service! The people here are super friendly and really helpful.
review from
-
10,0
Pros: All the employees with whom l came in contact were friendly and helpful. They went out of their way to be of service.
review from
-
10,0
Pros: That I did not have the same experience I had last year when they had overbooked and I only got a mini van at the last second. Very stressful!! This year Kyle Sacher at the 2821 El Camino Real, Redwood City, CA, office took care of me and did an excellent job. The car was there and ready, and everything went as smoothly as possible. Thank you, Kyle! Sally Pierce
Cons: Nothing.
review from
-
10,0
Pros: Very good Customer Service When we return our card Francisco Canpuzano help me to done my transaction going smoothly.
review from
-
8,8
Best Enterprise location in the area
Pros: I did much better with these guys than with the dominant Enterprise location here (in Redwood City that sells off the used cars). I usually have issues with them using a debit card, but this rental was much smoother and painless. Fast in, fast out, got a good car, no hassles when I needed to extend a bit.
Cons: I would sign up for an account with Enterprise and become a more permanent customer if that meant they wouldn't have to run a credit check and take two forms of ID on every single rental. Unfortunately their companywide policy is: let credit cards slide, always check debit cards.
review from
-
2,0
Pros: Nothing about the experience was pleasant.
Cons: Employees knowing what they were doing and their companies policies including online policies.
review from
-
4,8
Pros: Staff
Cons: My reservation at the rental offfice don’t have my phone number.
review from
-
2,0
Pros: Kayak just screwed me up. There were no cars available even with a confirmed reservation. It was just a waste of time and money for me to travel to the store only to find out this information. Truly, what a pathetic information kayak, I'm never gonna use this site anymore
Cons: Kayak doesn't use realtime information. So better book through the corresponding website
review from
Other suppliers in Redwood City scored
Where can I find Enterprise hire cars in Redwood City?
345 El Camino Real, Enterprise car hire
Address
345 El Camino RealPhone
+1 650 366 9200FAQs about hiring a car from Enterprise in Redwood City
How many car hire locations does Enterprise have in Redwood City?
Enterprise has 2 car hire locations in Redwood City. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: San Francisco Airport (SFO)?
Yes
Does Enterprise offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes