Guest reviews
Overall rating
8,4
Excellent
Based on 28 reviews
Cleanliness
8,5
Comfort
8,4
Pick-up/Drop-off
8,5
Value for money
8,2
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
7
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1
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2
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2,0
Pros: Nothing about the experience was pleasant.
Cons: Employees knowing what they were doing and their companies policies including online policies.
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4,8
Pros: Staff
Cons: My reservation at the rental offfice don’t have my phone number.
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2,0
Pros: Kayak just screwed me up. There were no cars available even with a confirmed reservation. It was just a waste of time and money for me to travel to the store only to find out this information. Truly, what a pathetic information kayak, I'm never gonna use this site anymore
Cons: Kayak doesn't use realtime information. So better book through the corresponding website
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10,0
Pros: Brandon was fantastic. Calm, professional, friendly. New trainee we also good, just young and new.
Cons: More staff?
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10,0
Great experices
Pros: Every thing
review from
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9,6
Great service!
Pros: I've rented a car from this Enterprise before and have always received excellent service! The people here are super friendly and really helpful.
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10,0
Pros: All the employees with whom l came in contact were friendly and helpful. They went out of their way to be of service.
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10,0
Pros: That I did not have the same experience I had last year when they had overbooked and I only got a mini van at the last second. Very stressful!! This year Kyle Sacher at the 2821 El Camino Real, Redwood City, CA, office took care of me and did an excellent job. The car was there and ready, and everything went as smoothly as possible. Thank you, Kyle! Sally Pierce
Cons: Nothing.
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10,0
Pros: Very good Customer Service When we return our card Francisco Canpuzano help me to done my transaction going smoothly.
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8,8
Best Enterprise location in the area
Pros: I did much better with these guys than with the dominant Enterprise location here (in Redwood City that sells off the used cars). I usually have issues with them using a debit card, but this rental was much smoother and painless. Fast in, fast out, got a good car, no hassles when I needed to extend a bit.
Cons: I would sign up for an account with Enterprise and become a more permanent customer if that meant they wouldn't have to run a credit check and take two forms of ID on every single rental. Unfortunately their companywide policy is: let credit cards slide, always check debit cards.
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