Book Enterprise hire cars in Puebla City

Puebla City, PU, Mexico
Dec 13 — Dec 20
Same drop-off
Puebla City, PU, Mexico
Mon 13/12
Noon
Mon 20/12
Noon
Driver's age:

Pros

" and informative"(in 3572 reviews)
" - thank you!"(in 5305 reviews)
""Great Staff, easypoff.""(in 2248 reviews)

Cons

"They had no ."(in 4241 reviews)
" inside."(in 4134 reviews)
"Difficult to s."(in 4202 reviews)

Reviews for Enterprise in Puebla City

Overall rating5.2 OkayBased on 7 reviews
Cleanliness
6.5
Comfort
6.2
Overall
4.8
Pick-up/Drop-off
4.2
Value for money
4.2

Recent reviews

Traveller rating
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4
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Find reviews that mention:
3.6
Extremely bad and stressful experiencePros:Clean and well kept carCons:I booked a car from 10am thursday to 2pm sunday. On pick up I asked for a gps as a big advertise was sitting on the desk - GPS $174 per day. It appeared they ddidn't have any. As an european driver, the gps in mexico is absolute must and I did suffer a lot without it. I booked the smallest and cheapest car, but the price went up to about £120 with a basic insurance. On my day of drop off, I went there half an hour later, as the traffic was horrendous. The desk was closed. No one was there. Another Rep from Europcar advised me just to leave the keys at Enterprise desk, but refused to take them. I started to look for a help. No one could do anything. I had to hurry up for my plane at Mexico city. No information at the airport. Just felt so helpless. At the end, having been pressed for time, I left the car at the car park and left the keys at Europcar desk(their rep was missing at that point). So I left the car without anyone checking it for damages or petrol. Enterprise kept £500 as a deposit and I don't know if it is going to be refunded. I left the car with full tank and no damages, but there was no one to certify that. This is not a way how a big company should operate. Extremely disappointed of their attitude and lack of professionalism. At least they should have sent me an email, assuring me everything is ok. I would advise anyone not to book a car at Puebla airport from Enterprise. Not safe.Reviewed Oct 30 2017
review fromkayak
2.0
Forced to pay over $200 extra.Pros:The car itself was decent.Cons:A friend who lives near the airport there warned me that the airport car rental agencies always add on extra fees. I called Enterprise in advance and the assured me that this would not happen, and they told me what I would pay. It was late in the evening when I got to the counter. The whole process took over an hour, which is excessively long. The agent refused to allow me to waive insurance, I'm covered both by my credit card and my regular car insurance. When he finally agreed to allow me to use my own insurance he demanded a $3,500.0 US Dollar deposit! My card didn't have that kind of room on it, not to mention that a charge like that is completely unreasonable. Because it was late and I had no other options to leave the airport he made me purchase full coverage insurance for over $200, which was money I don't have. He was unprofessional and unreasonable. I'm not sure if he gets a bonus for adding insurance but it definitely seemed that way. I have already emailed Enterprise but have not heard back from them.Reviewed Sep 20 2017
review fromkayak
3.6
Cons:The price was triple what I was quoted when I arrived.Reviewed Jun 20 2019
review fromkayak
2.0
False promises and added chargesPros:The car was decent.Cons:A friend who lives near the airport there warned me that the airport car rental agencies always add on extra fees. I called Enterprise in advance and the assured me that this would not happen, and they told me what I would pay. It was late in the evening when I got to the counter. The whole process took over an hour, which is excessively long. The agent refused to allow me to waive insurance, I'm covered both by my credit card and my regular car insurance. When he finally agreed to allow me to use my own insurance he demanded a $3,500.0 US Dollar deposit! My card didn't have that kind of room on it, not to mention that a charge like that is completely unreasonable. Because it was late and I had no other options to leave the airport he made me purchase full coverage insurance for over $200, which was money I don't have. He was unprofessional and unreasonable. I'm not sure if he gets a bonus for adding insurance but it definitely seemed that way. I have already emailed Enterprise but have not heard back from them.Reviewed Sep 20 2017
review fromkayak

Where can I find Enterprise hire cars in Puebla City?

Ctra Fed Mexico-puebla Km 91.5, Enterprise car hires

Address

Ctra Fed Mexico-puebla Km 91.5

Hours

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00

Address

Av Hermanos Serdan #810

Hours

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Good to know

Most popular location

Ctra Fed Mexico-puebla Km 91.5

Most popular car type

Compact

Top tips for hiring a car from Enterprise in Puebla City

  • Compact car hires from Enterprise in Puebla City are around 96% cheaper than other car types, on average

FAQs about hiring a car from Enterprise in Puebla City