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Car hire at Mexico City Benito Juarez Airport

Driver's age: 26-65
Sat 22/6
Sat 29/6

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Cheap car hire at Mexico City Airport

EconomyR343/day
CompactR312/day
IntermediateR441/day
StandardR458/day
People carrierR1 374/day
Full-size SUVR1 056/day
Passenger vanR1 869/day
Intermediate SUVR702/day
Compact SUVR779/day
Standard SUVR884/day
Best prices found by KAYAK users in the past 48 hours.

Top tips for hiring a car at Mexico City Airport

  • Having a car rental at Mexico City Benito Juarez Airport will make it easy for you to move throughout the city and explore all its sights. While Mexico City does have its own public transportation system that consists of bus and metro lines, driving is still the quickest way to head anywhere. When you have your own Mexico City Benito Juarez Airport car rental, you will have the flexibility to create your own schedule and it will be easier for you to move your luggage.
  • There are many types of models for you to choose from for your car rental at Mexico City Benito Juarez Airport, depending on your specific preferences. Economy and compact cars can be a convenient choice if you’ll mainly be in the city center, as it will make it easier for you to find parking and navigate through traffic. If you know that you will be going on longer drives to nearby cities, you can choose a spacious SUV instead.
  • Once you are ready to return your car rental at Mexico City Benito Juarez Airport, you can do so by simply bringing it back to the same place where you first picked it up. Most of the rental car companies keep their fleets on airport property, so make sure to remember where exactly your company’s respective fleet is located. Depending on the company, you may have the option of dropping off your rental outside of the branch’s business hours.
  • Mexico City is large and is known for being a bustling business hub and destination amongst travelers. Because of this, the streets can often be congested. If you want to make sure that you don’t get caught in a traffic jam, try to pick up and return your rental outside of rush hour, which is normally between 7 and 9 am and 5 and 7 pm. There are a few major streets that are known for being particularly busy, and these include Interstates 85, 95, and 950.
  • Book your car hire at Mexico City Airport at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car at Mexico City Airport

  • What are the documents that are needed to rent a car at Mexico City Benito Juarez Airport?

    When renting a car from Mexico City Benito Juarez Airport, be prepared to provide your selected rental company with a few documents. All customers will need to have a driver’s license that is valid and will not expire during your rental period. Many companies will accept foreign and international licenses, but make sure to check with their specific policy. You will also want to have your passport with you in case the company needs to take a photocopy and keep it in your file.

  • Where can I find the rental car center at Mexico City Benito Juarez Airport?

    The rental car center at Mexico City Benito Juarez Airport can be found in the walkways of both Terminals 1 and 2. In these areas, you will see desks for the several companies that have branches here, and this is where you can complete any necessary paperwork for your rental. An employee will typically provide you with the key to your rental and then walk you to where the company’s fleet is to give you your vehicle.

  • Does the rental car center at Mexico City Benito Juarez Airport offer any amenities for customers?

    Inside the rental car center, there are a few different amenities for you to benefit from. For example, there are public restrooms that are located nearby, as well as several outlets that you can use if you would like to charge one of your electronic devices. While waiting for your paperwork to be prepared, you can rest at the sitting area that is inside the center.

  • Which car hire companies will pick you up at Mexico City Airport?

    Car hire companies that offer shuttle or pick-up services from Mexico City Airport to off-airport locations include Ace, Advantage, Alamo, America Car Rental, Avis, Budget, Dollar, Economy Rent a Car, Enterprise Rent-A-Car, and Europcar.

Mexico City Benito Juarez Airport car rental reviews and directory

MEXRENTACAR

4,6

Mediocre

39 reviews
Best rated

Cleanliness

5.2

Comfort

5.5

Pick-up/Drop-off

4.8

Value for money

4.7

One location in Mexico City Benito Juarez Airport

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Locations in Mexico City Benito Juarez Airport

AICM Terminal 1, Gate 2 y 8.

+52 334 170 8243

Opening times not available

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Reviews

2,0 Poor

Dec 2023

KAYAK
Fue la peor experiencia. Nosotros solicitamos el auto a las 9. Llegamos a retirar el auto a las 10, ya que se retrasó una hora el viaje. Y me quisieron cobrar por llegar una hora después, a pesar de en en sus términos puedo llegar hasta 6 horas más tarde. Pero me dijeron que por haberlo contratado por kayak/priceline tenía q atenerme a sus términos. Les muestro q los términos de kayak/priceline no dice q el tiempo de espera es solo de una hora, sin embargo no les importo. Nos maltrataron y nos dijeron q no nos podemos quejar en su país. Les pagamos lo que pedían y tuvimos q esperar 40 minutos más el auto. Y cuando llega nos dicen que nos cancelan el contrato. Por lo que nos cancelaron el contrato y no nos devolvieron el dinero, ya que lo contratamos con uds y no con ellos. Nos amenazó que hasta nos iba a deportar si nos seguíamos quejando. Tuvimos que irnos a otra rentadora.

2,0 Poor

Nov 2023

KAYAK
They didnt give me the car, they had a pick up time that was wrong.

2,0 Poor

Nov 2023

KAYAK
When I arrived at the pickup location, they didn't have a car for me and told me they didn't have a reservation for me. So, I had to move all my plans and assume all the additional costs that the inconvenience caused to me. Renting a car in Mexico is a complete mess. The cars are so basic. Police are waiting for you at the exit of the rental car location to fine you for a random reason they will make up. The insurance is extremely expensive. There are so many reason more I don't recommend to rent a car in Mexico.

2,0 Poor

Nov 2023

KAYAK
Scam with mandatory insurance 500% more than rental fee

8,0 Very Good

Oct 2023

KAYAK
The rental price was very low, but insurance is quite high. The car was old a bit. Could be more cleaner.

2,0 Poor

Jun 2023

KAYAK
Very bad experience. The announced price was not the right one and i was forced to pay an insurance 3 times the price that was never announced. Taking the car was very long. Our cas was very gas consuming and expensive at the end.

1 out of 10

National

9,0

Wonderful

15 reviews

Cleanliness

9.0

Comfort

9.0

Pick-up/Drop-off

9.0

Value for money

9.0

One location in Mexico City Benito Juarez Airport

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Locations in Mexico City Benito Juarez Airport

International Airport

+52 55 5786 9026

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

2,0 Poor

Nov 2017

KAYAK

Pros:

Nothing..

Cons:

The lady at the counter texting without telling me what's going on. After 15 mins waiting, confirmed to me that there were no cars available at their lot despite my reservation months in advance.

2,0 Poor

Nov 2017

KAYAK

Pros:

Nothing

Cons:

They overbooked themselves and canceled my reservation.

2,0 Poor

Jul 2017

KAYAK

Pros:

I didn't like it

Cons:

The representative that was at the car rental booth was on his phone the whole time since we arrived. After 10 mins on the phone with a sarcastic smile he just said, we are very sorry but, we ran out of cars" how do you run out of cars when you have booked one in advance. Horrible service, will never book through them again. After reading the reviews below, I would have never gone through this rental place. I totally agree with the previous reviews.

2,0 Poor

Jun 2017

KAYAK

Pros:

Price was supposed to be great

Cons:

Unfortunately, I didn't get National's great price because the child seats I reserved (and confirmed by phone twice in the week before the rental) were not available. The guy at the desk didn't much seem to care, either. So I was left to waste an hour hauling luggage up and down the row of counters trying to find another company with the child seats, which ended up being three times the price that National had promised.

2,0 Poor

May 2017

KAYAK

Pros:

Nothing

Cons:

When I arrived at the airport they did not except my reservation. The pricing provided online was different at the airport. The insurance was triple the amount of the car rental. The taxes as well or triple the amount of the exact car rental. When I receive the car it was scratched all over and was very dirty. I was told that I did not have to wash the car when it was returned and I was charged 600 pesos for the cleaning I was told that I would also be responsible for paying for the repair of the scratches that the car already had.

4,4 Mediocre

Apr 2017

KAYAK

Pros:

Easy to set on line

Cons:

Big different price when try to pick up the car in Mexico, $ 5000 mexican pesos just for dropping off the car in a different city, not specified online

1 out of 4

Enterprise Rent-A-Car

6,0

Cleanliness

6.0

Comfort

6.0

Pick-up/Drop-off

6.0

Value for money

6.0

One location in Mexico City Benito Juarez Airport

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Locations in Mexico City Benito Juarez Airport

International Airport

+52 55 5786 9026

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

2,0 Poor

Apr 2022

KAYAK
The primary driver was Covid positive and he could not travel. There was no option to change it so we had to cancel. You would expect to this point, any issue with covid, it could be resolved.

1 out of 1

Infinity Car Rental

5,6

Cleanliness

8.4

Comfort

7.6

Pick-up/Drop-off

6.8

Value for money

4.4

One location in Mexico City Benito Juarez Airport

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Locations in Mexico City Benito Juarez Airport

Aeropuerto internacional de la Ciudad de México, Av. Capitán Carlos León .

+52 998 886 3145

Opening times not available

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Reviews

2,0 Poor

Jun 2024

KAYAK
They made me pay for insurance even though my cc covered it, they handed me a car that had a tank at less than 3/4 gas, they were impossible to find for the return(no signage or address on the paperwork), they were argumentative and unprofessional. Not all of the employees treated us poorly, but Axel was horrible to deal with.

4,0 Mediocre

Sep 2023

KAYAK
They added charges and explanation was not proper

1 out of 1

Budget

4,7

Mediocre

25 reviews

Cleanliness

5.2

Comfort

4.7

Pick-up/Drop-off

4.7

Value for money

4.3

One location in Mexico City Benito Juarez Airport

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Locations in Mexico City Benito Juarez Airport

Benito Juarez

+52 55 5784 3011

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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2,0 Poor

Apr 2024

KAYAK
I made a rented two urvans and they never had them.

2,0 Poor

Jan 2024

KAYAK
They didn’t actually have a car to rent. Had to find another rental company

2,0 Poor

Feb 2021

KAYAK

Cons:

They’re not honest and they don’t explain nothing and they got a bad customer service

4,0 Mediocre

Nov 2019

KAYAK

Pros:

Office was clean and easy to get to.

Cons:

The car I reserved was not there. I needed an automatic, any automatic. Kayak showed this location as having several automatic transmission cars, one that I reserved. But when I went to pick up the car, they were totally out. So I had to book from Hertz at the airport and we were put about 3 hours behind schedule due to commute, etc.

3,6 Poor

Nov 2019

KAYAK

Pros:

Nothing.

Cons:

Full disclosure of complete charges. TOO! Many hidden fees.

2,0 Poor

May 2019

KAYAK

Pros:

NOTHING

Cons:

THEY DID NOT RESPECT THE RATE ON THE RESERVATION AND WANTED TO CHARGE 66 DOLLARS P/D FOR A SIMILAR CAR A VW GOL. THEY SAID THE DIFERENCE IN RATE WAS BECAUSE THEY DID NOT HAD THE CAR I RESERVED WHICH WAS UNTRUE AS A GOL IS A LOW SCALE CAR. I WAISTED 2 HOURS, AND $25 IN TAXIS TO GET TO BUDGET AND BACK

1 out of 6

Europcar

4,3

Mediocre

17 reviews

Cleanliness

4.1

Comfort

4.3

Pick-up/Drop-off

4.3

Value for money

4.2

One location in Mexico City Benito Juarez Airport

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Locations in Mexico City Benito Juarez Airport

Benito Juarez International Apt

+52 55 1560 1773

Opening times not available

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Reviews

2,0 Poor

Apr 2024

KAYAK
We didn't end up renting the car. When we arrived, they told us if we do t pay $600 for their separate insurance, we have to pay $36000 US to cover the entire car, even though we have coverage with a credit car. The car would have ended up being over $1200 for a week. We will never book with Europcar again.

2,0 Poor

May 2021

KAYAK

Pros:

Nothing

Cons:

They false advertise. They had quoted me $118 for the whole week. When I arrived, they want to force you to take their “protection”. The rate went from $118 to over $500 It is a scam. There was another foreign customer there that was facing the same issue, These company is dishonest and want to take advantage of their customers. Stay away

2,0 Poor

Jan 2021

KAYAK

Cons:

We never got a car!! It was a scam!

2,0 Poor

May 2018

KAYAK

Cons:

Simplemente no recibi ningun carro que porque no tenian disponible y que en una si queria esperar en el transcurso del dia para ver si alguna unidad quedaba disponible

2,0 Poor

Mar 2018

KAYAK

Cons:

Upon my arrival I went to pick up my rental at the place indicated and once I was ready to finalize the car rental paperwork I notified that the price was alter from USD$16.43 to USD $60 per day. That was very misleading to set a price and then have it changto higher

4,0 Mediocre

Jan 2018

KAYAK

Cons:

I was under the impression that the insurance I purchased would cover the car, however when at the Europcar counter they told me that my insurance did not cover anything and they did not accept it. I had to pay 3 times the price listed online and wasted $40 pre-purchasing insurance.

1 out of 4

Firefly

4,0

Mediocre

5 reviews

Cleanliness

4.0

Comfort

4.0

Pick-up/Drop-off

4.0

Value for money

4.0

2 locations in Mexico City Benito Juarez Airport

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Locations in Mexico City Benito Juarez Airport

Av Capitan Carlos Leon Sn T2

0180 0709 5010

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Av Capitan Carlos Leon

0180 0709 5010

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00
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Reviews

2,0 Poor

Jan 2021

KAYAK

Cons:

Less extortionate required additional insurance

2,0 Poor

Jul 2019

KAYAK

Cons:

After checking in with my reservation at the airport office, (I’d reserved a minivan for my family of 6) ai arrived at the lot they said they don’t have a van because it broke and won’t have another (or anything else to fit 6 people) for two days. So I walked to Hertz and got a great experience.

2,0 Poor

Jan 2019

KAYAK

Cons:

When I arrived they didn’t have the reserved type of car. I could get a smaller car at the same price, discount was not possible nor was a higher category car. Apparently this is a typical scam done by this locally owned branch of Firefly, they attract customers with low prices online and expect them to take something smaller for the same price as they don’t have much choice after a long flight standing there with suitcases etc. Kayak should be ashamed you give these types of criminals a platform for their scams. I will not use Firefly or Kayak again. SCAM!

8,4 Very Good

Nov 2018

KAYAK

Pros:

The price, the car, the agents. The car was in good condition, the agents were friendly the check out process was quick and easy

Cons:

The check-in took 1 hour and 20 and we were the only people there. When I declined their insurance, which was more than the car rental itself, they physically charged my credit card the whole estimated price of the car ($300.000.00 Mexican pesos)

1 out of 2

Mas By Mex

4,0

Mediocre

1 review

Cleanliness

4.0

Comfort

4.0

Pick-up/Drop-off

4.0

Value for money

4.0

One location in Mexico City Benito Juarez Airport

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Locations in Mexico City Benito Juarez Airport

AICM Terminal 1 Gate 2 and 8

+52 33 4170 8243

Opening times not available

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No reviews available

Thrifty

3,7

Cleanliness

6.0

Comfort

4.0

Pick-up/Drop-off

2.6

Value for money

4.0

One location in Mexico City Benito Juarez Airport

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Locations in Mexico City Benito Juarez Airport

Av Capitan Carlos Leon

+52 800 021 2277

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

4,0 Mediocre

Feb 2021

KAYAK

Pros:

Car was clean and relatively new.

Cons:

Car had no gas in it when picked up. (Red light on). One of the wheels didn’t have air pressure with pressure notification light on at pick up. No credit was given when car was returned with Kore than half tank more at return. Credit card info was stolen from the system by someone who was trying to charge the card for other purposes.

5,2 Fair

Mar 2020

KAYAK

Pros:

Clean and new car

Cons:

Quicker pick up and drop off Cheaper insurance options

5,2 Fair

Jan 2019

KAYAK

Pros:

The car did sit all of the people that we had in our party, but, we were not informed that you cannot have anyone under the age of 12 sitting in the front middle seat.

Cons:

When we arrived, they did not have our car available, even though we had a reservation. Our plane was delayed and their response was well you were not here at the time of the reservation. We had to wait an hour for a vehicle and nobody explained the huge price increase for insurance coverage until we were picking up the car.

2,0 Poor

Dec 2018

KAYAK

Pros:

Nothing

Cons:

I was not notified and my time wasted

6,8 Okay

Nov 2018

KAYAK

Pros:

Pickup and drop off were easy. Car fit our group. Decent gas mileage.

Cons:

Car was very beat up. Tires were bald. Had a blowout on one and since we were outside of DF we had to buy a used tire and pay for the replacement. Radio volume didn’t work. Springs poking through the seats due to wear. Ended up paying $125/day USD with insurance. Wouldn’t have minded the cost if it was a well maintained or newer vehicle.

3,6 Poor

Feb 2018

KAYAK

Pros:

the car da a hice the drop of as a fast

Cons:

the dos ñor honor the reservacion, usted ir a suv they gave us a car and the quote da a more than doble the price on the smaller unit te claime that prices on your web site are just get clients but there real prices are registred when you get to tjr counter

1 out of 9

Sixt

3,4

Cleanliness

3.4

Comfort

3.4

Pick-up/Drop-off

3.7

Value for money

3.4

2 locations in Mexico City Benito Juarez Airport

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Locations in Mexico City Benito Juarez Airport

AV. Capitan Carlos Leon, AICM

+52 55 1560 0895

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Av. Capitan Carlos de León

+52 55 1560 0897

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

2,0 Poor

Mar 2021

KAYAK

Pros:

Nothing. Sixt sent us a SMS to tell us that the car would be ready at pick up time and asked to call them. I called and told me that the car was not available due to maintenance issue. First they blamed the broker Expedia and then they aknowledged the mistake was on their side. They did not even try to find a replacement car or solution.

Cons:

Everything

2,0 Poor

Nov 2018

KAYAK

Cons:

Upon arrival at the Mexico City airport Sixt rental company, I was told that there were no cars available. I explained to the representative that I had a reservation and she apologized stating that all cars had been checked out. Due to this error, I had to take. 2.5 hour bus ride to my destination followed by the same bus ride the next morning. I was extremely disappointed and inconvenienced. I will never use this company aagin.

6,8 Okay

Nov 2016

KAYAK

Pros:

Pick up was typical. The vehicle was brand new and perfect for what we needed. The staff was very good.

Cons:

There is a hidden refundable deposit fee of $1700 US dollars they charge at the rental office that was nowhere mentioned on the website.The Mexico city airport which is huge, is extremely difficult to navigate. No clear signage so it was impossible to relocate the drop off point. I was afraid I was going to miss my flight so I just left the vehicle curbside at the terminal, found the terminal rental office handed them the key and told them to deal with it.

8,0 Very Good

Aug 2023

KAYAK
Very good staff

2,0 Poor

Nov 2021

KAYAK
No car was available for me to pick up. This makes Paid Reservation useless. Horrible service.

2,0 Poor

Nov 2021

KAYAK
We reserved our car with them 6 months before our trip, however when we arrived we were told that, despite us having a reservation, they didn’t have any cars left since it was a busy holiday weekend. I asked how that was possible and was told that since we didn’t prepay for the car, they were under no obligation to hold one for us and that this is a common practice in Mexico. Of course there was no communication about any of this when making the reservation or in the 6 months leading up to the trip. At that point we tried to ask the staff for help finding other options elsewhere since we were stuck. However they couldn’t have been less interested in helping us. We ended up having to take a taxi across town to an Enterprise and pay much more than we were planning to. Do not use Sixt ever again!

1 out of 2

Ace

3,3

Cleanliness

6.6

Comfort

4.6

Pick-up/Drop-off

2.6

Value for money

3.3

One location in Mexico City Benito Juarez Airport

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Locations in Mexico City Benito Juarez Airport

Fuerza Aerea Mexicana 520

+52 55 2610 1172

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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2,0 Poor

Feb 2024

KAYAK
The car itself was fine. The non existant pick up at the airport with no response from any number listed for them, after an hour and a half I hired a cab (they refused to reiemburse me) to get to a locked gate. The guard finally let me in to find their location at the back of the lot. The basic insurance is included (on the internet add) turned out to be false. The cost was $350 for the car and over $900 for the insurance, nowhere in the adds does it state anything about this cost I feel they rate right up there with phone scammers. Be Ware! The people we interacted with once we found their location were polite and pleasant the only thing is they are peddaling a scam.

6,0 Okay

Mar 2021

KAYAK

Cons:

The car rental company did not have the car I reserved and ended up renting me a different car at a higher cost. The agent said this happens all the time. Should have just reserved a car at a bigger company that's more trust worthy.

2,0 Poor

Jan 2019

KAYAK

Cons:

There weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of time

2,0 Poor

Nov 2018

KAYAK

Pros:

Nothing, they didn’t even help me getting a different car

Cons:

The service is horrible, the wait to get my case resolved about my refund is taking forever, I’m about to post about my bad experience everywhere

2,0 Poor

Oct 2018

KAYAK

Pros:

The car rental company didn’t have the car I prepaid for and on top of that they were rude , unapologetic, unaccomodating . My kids were tired and hungry and we had to wait there for 2 hours and were denied help

Cons:

Everything ! I think it’s a scam as there was another tourist from Germany who also prepaid and didn’t get their car.

2,0 Poor

May 2018

KAYAK

Cons:

I'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.

1 out of 5

GREEN MOTION

2,7

Cleanliness

2.7

Comfort

2.7

Pick-up/Drop-off

2.7

Value for money

2.7

3 locations in Mexico City Benito Juarez Airport

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Locations in Mexico City Benito Juarez Airport

Bosque Palma de Datil No. 11

+52 55 5291 8872

Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 14:00
Sunday09:00 - 14:00
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Calle Juan Guillermo Villasana # 123

+52 55 2235 2278

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00
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Mexico City Benito Juarez Intl Airport - Terminal 2 Ambulatorio planta baja Entre puertas 3 y 4 local all-35

Opening times not available

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Reviews

2,0 Poor

Sep 2019

KAYAK

Cons:

No car available, still not refunded. Inadmissible. When I contacted green motion they told me that I had to see directly with you because they did not have my credit card.

2,0 Poor

May 2022

KAYAK
They gave my rental away, they didn’t offer a replacement or an alternative, simply said we don’t have a rental for you. I’m still waiting for my refund.

1,9 Poor

Aug 2021

KAYAK
My flight was delayed and they closed before I could get there. I went first thing the next morning to pick up the car and they said they didn't have one [even though there was a rental in my name for four days]. After trying that afternoon and the day after, they couldn't stick to the contract. Priceline was unhelpful and said they would get back to me within 7-10 days. Would NOT recommend

1,9 Poor

Aug 2021

KAYAK
No car available and had to rent from another agency.I will never choose Green Motion and I don’t think Kayak should do business with them. I was offered a 2 person small truck that would have been illegal to drive out of the city to my destination.

1,9 Poor

Aug 2021

KAYAK
I never got my rental. They were asking for more than $400 to include an insurance should be offered as a suggestion. I canceled right there and still waiting for my initial money I paid to get reimbursed. That changed all my plans. This is so frustrating and annoying. The rental company Green Motion should not be using intermediaries that evidently are tricking potential renters. The price quoted should be all in (with exception if you want further insurance or to reduce the premium). This was highly frustrating and very unfair.

1,9 Poor

Aug 2021

KAYAK
for me it was the worst thing I got to Mexico at 10 o'clock and there is no branch inside the airport the phone number and the one coming in the reservation was wrong I lost time and money looking for the branch until a lady told me where I was and by the way it is outside the airport and in a very ugly area, her schedules are not those who go on the reservation or on her website when I arrived at the establishment was closed I lost the money and the annoyance that caused me was too much, I felt cheated and scammed.... . they should not do those to foreign people rather should give them confidence that if they are airport facilities so that people feel safe and proper and answering telephones and at least, so I take advantage of the space to be solitary returning money for a service they do not use and it was not with correct information.

1 out of 2

Alamo

2,5

Cleanliness

3.1

Comfort

2.5

Pick-up/Drop-off

2.5

Value for money

2.7

4 locations in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Domestic Arrival Terminal 2

+52 55 5786 8077

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00

International Arrivals

+52 55 5786 8077

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00

International Arrivalsterminal

+52 55 5786 8077

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00

Mexico Intl Airport Av Capitan

+52 55 5786 8077

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00

Filters

Reviews

2,0 Poor

May 2021

KAYAK

Pros:

Nothing, everything was wrong with my reservation. The Car, the price, the extra fees, the knowledge of the personnel at the pickup

Cons:

I reserved a 7 seat car and they offered me a 5 seat truck because they don't have 7 seat car on their inventory. Alamo doesn't have 7 seat cars or trucks. They have only 5 seat cars. I don't know why Kayak - Alamo offers 7 seat cars to customers and they don't have cars with that capacity. I called in advance Alamo to ask for extra insurance fees and an agent at their contact center confirmed there are no extra insurance fees because my reservation has included insurance and reservation fees, but at the pick-up location, they charged no refundable 2,000 dollars for the insurance fee plus 1,500 dollars refundable retention fee on my credit card. Clearly, the agent at the front desk was inexperienced and constantly he was asking my questions to his coworker. Finally, I asked him to call his manager to try to solve my questions. Also, The manager did not know Kayak is offering 7 seat trucks and did not know about the high insurance fees. The worst car rental experience. Poor customer service and lack of professionalism. Pick up location: Mexico City

2,0 Poor

Apr 2021

KAYAK

Cons:

Our flight was delayed and the Alamo office was closed in the terminal we arrived in (terminal 2). We went directly and as quickly as we could to the old terminal where the office was open. We got there a little after 3pm and they refused to honor the rental. Quadrupled the price and told us we were too late for the original quote. We did not get a car and it made our trip a bit challenging. Very frustrating.

2,0 Poor

Jan 2021

KAYAK

Cons:

The rarte was diferente From your website when ingot to the Alamo counter Very disappointed

2,0 Poor

Dec 2020

KAYAK

Cons:

Simple! Despite the reservation was made, I’ve got a response «we have no cars at the moment».

3,2 Poor

Jun 2019

KAYAK

Pros:

Nothing

Cons:

Customer service

2,0 Poor

Mar 2019

KAYAK

Pros:

Nothing

Cons:

If the reservation actually made it to their system, they had no cars available after we received confirmation from this site.

Advantage

2,4

Cleanliness

3.2

Comfort

3.2

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Mexico City Int`l A/P Europcar Europcar Int`l Arrivals Hall

+52 961 153 6098

Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00

Filters

Reviews

2,0 Poor

Apr 2024

KAYAK
They did not honor our reservation. Eurocar had us there for about an hour that they could not find our reservation. They did not help us rent another car just told us they did not think it would be good for us since all the could do for us was a car 10 times the price. Plus insurance once I called the number for customer service it was them as well and they said that there system would may be update in an hour and see if they could find it. Very disappointed since it was a complete failure.

2,0 Poor

Jan 2024

KAYAK
The information you provided on the rental agency was wrong. Although the agency of my reservation was Advantage, that was handled by a different agency. The confirmation you provided on my reservation indicated another agency for that (Europcar) but that was wrong too. After asking different people in the airport and searching through my cell phone, I discovered that the actual agency that handled my reservation was MEX Rent a Car, which was not indicated in any of the information I received from you. Even worse, although that agency had my reservation, it didn't have any cars available when I finally reach their offices in a location outside the airport.

2,0 Poor

Dec 2023

KAYAK
They took so many time to give me the car, I got late to my appointment. They charged me tree times the amount becomes of the assurance that no one said before.

2,0 Poor

Nov 2023

KAYAK
The car rental doesent exist

2,0 Poor

Sep 2019

KAYAK

Pros:

Nothing

Cons:

They are cheering with the prices

5,2 Fair

Jul 2019

KAYAK

Pros:

Car was clean and almost new.

Cons:

You must consider the price listed in the page is not real, you must pay an expensive insurance, that in my case I was forced to take it, else I would not get the car. Never buy the insurance provided by Alliance, as that was not accepted by the company. Totally disappointed.

Dollar

2,4

Cleanliness

2.7

Comfort

2.7

Pick-up/Drop-off

2.4

Value for money

2.4

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Av Capitan Carlos Leon

+52 800 365 1111

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2,0 Poor

Jan 2020

KAYAK

Pros:

Nothing

Cons:

When we arrived at the address for dollar, there was a rental place called firefly (never heard of them). They said my car was ready, but that the insurance was 100% over the rental price, and that there was no other way. So, a 900 rental was 1800x obviously trying to take advantage of us because of the dates. They said my booking did appear on their system but the price was other than the one stated. When I started arguing with them, a manager was called, and he said he could lower it a couple of dollars. I did not fall for their scam, and left without a car; I preferred to call an uber. Never again will I rent with either company, and you should be aware, they are using your app to scan people.

3,2 Poor

Mar 2019

KAYAK

Pros:

no line.

Cons:

return directions to their lot. accurate car rental. quicker car availability. we had to wait for the car.

2,0 Poor

Jan 2019

KAYAK

Pros:

Dollar Car had no cars available even though I had a reservation. I don’t think they had one to begin with.

3,6 Poor

Apr 2018

KAYAK

Pros:

Car given was not what we reserved. I reserved a suburban and got a Ford Explorer after waiting 2.5 hours for the suburban to show up and had my 80 year old Mother with me

Cons:

They charged me $230 US per day insurance. A major rip off as the insurance was more then the vehicle rental. Would NOT recamend and I’m sure I’ll get no response to my issues

2,0 Poor

Mar 2018

KAYAK

Pros:

For 3 times less then dollar

Cons:

None

2,0 Poor

Nov 2017

KAYAK

Cons:

I will never use company again

E-Z Rent-A-Car

2,4

Cleanliness

2.6

Comfort

3.3

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Mexico City International Airport

+52 551 560 0089

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2,0 Poor

Apr 2019

KAYAK

Pros:

NOTHING. My experience was horrible

Cons:

Well they were trying to over charge me, therefore I ended up NOT renting the car from the agency

2,0 Poor

Apr 2017

KAYAK

Cons:

The car I reserved wasn't available and I had to take the only available option. Which, of course, it was more expensive.

3,2 Poor

Nov 2016

KAYAK

Pros:

It was a car.

Cons:

They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.

keddy by Europcar

2,0

Cleanliness

9.0

Comfort

7.0

Pick-up/Drop-off

6.0

Value for money

6.0

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Benito Juarez International Apt- International Arrival Hall

+52 55 1560 1773

Opening times not available

Filters

Reviews

2,0 Poor

Apr 2023

KAYAK
Keddy Eurocar raised the price of my rental once I got there.

2,0 Poor

Mar 2023

KAYAK
I made a reservation and paid online making sure I included every "mandatory" insurance required in Mexico. When I came to pick the car up, they came up with and additional "mandatory" insurance fee that was more than double of what I had already paid online. It was nighttime already, and I was with my family in a sketchy neighborhood in Mexico City, so I had no choice but to accept the 200% increase in my fee. I felt robbed. If that wasn't enough, I had to return the car 5 minutes after leaving the premises because it was badly misaligned to the point it would have been dangerous to drive it on a highway. They ended up giving me an older model because "that's what they had available at the time". I will NEVER use Keddy (or Europcar, for that matter) ever again! And I will advice everyone I have a chance to stay away from them too.

Payless

2,0

Cleanliness

3.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Av Capitan Carlos Leon

+52 55 5784 3011

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2,0 Poor

Mar 2022

KAYAK
DO NOT RENT FROM THIS PLACE... Things to watch for: their exchange rate (will cost you more), their dumb insurance rates (a $400 rental will get another $475 in insurance for full coverage, then add another $130 for their dumb exchange rate). Bottom line is, stay away from this place, this has been top horrible car rental experience for me, and the other places I quoted work about the same. Maybe because it was during a busy vacation period, but just a few months back I had a great rental experience in Mexico (different company) and the price was very fair (just like in the US).

2,0 Poor

Mar 2022

KAYAK
They are scammers. I don’t recommend. I reserved specific auto and they give you what they want Poor ethic for company.

Hertz

1,9

Cleanliness

3.4

Comfort

2.7

Pick-up/Drop-off

2.9

Value for money

2.2

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Av Capitan Carlos Leon

+52 800 709 5000

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2,0 Poor

Nov 2023

KAYAK
Total scam, ended up with extreme extra charges and fees

10,0 Wonderful

Jan 2017

KAYAK

Pros:

Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.

2,4 Poor

Jan 2017

KAYAK

Pros:

The return went pretty well and shuttle left on time.

Cons:

They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.

1,9 Poor

Aug 2021

KAYAK
When I made the reservation with Hotwire thru Kayak it was $131.00 for two days for a full size car like a Jetta. We got a cavalier that is smaller and the total was $470.00 for two days. Extremely expensive and did not get what I wanted

2,0 Poor

Jun 2021

KAYAK

Pros:

Not much

Cons:

The rates I was quoted in my reservation aren’t the rates I was charged.

Avis

4,7

Mediocre

No reviews available

Cleanliness

6.4

Comfort

6.0

Pick-up/Drop-off

3.7

Value for money

5.2

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Av. Capitan Carlos Leon

+52 55 5762 3262

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

No reviews available

America Car Rental

2,0

Poor

No reviews available

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Direccion Av. Sonora casi esquina Texcoco Colonia Peñón de los Baños, Delegación V. Carranza, CDMX

+52 998 253 6112

Opening times not available

Filters

No reviews available

Localiza

8,1

Very Good

No reviews available

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Avenida Texcoco, 140, Peñon De Los Ba

+52 800 077 0800

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

No reviews available

Right Cars

4,4

Mediocre

No reviews available

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Mexico City International Airport

Opening times not available

Filters

No reviews available

Rhodium

4,0

Mediocre

No reviews available

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Benito Juárez International Airport

Opening times not available

Filters

No reviews available

CarWiz

3,4

Poor

No reviews available

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Aeropuerto Cd. Mexico, Penon De Los Banos, Ciudad De Mexico

+52 55 5762 3262

Opening times not available

Filters

No reviews available

FlexWays

2,0

Poor

No reviews available

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Av. Capitán Carlos León , Peñón de los Baños, Venustiano Carranza

+54 11 6009 3539

Monday06:00 - 23:00
Tuesday06:00 - 23:00
Wednesday06:00 - 23:00
Thursday06:00 - 23:00
Friday06:00 - 23:00
Saturday06:00 - 23:00
Sunday06:00 - 23:00

Filters

No reviews available

Economy Rent a Car

No score available yet

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Av. Sonora Casi Esq. Texcoco Col. Penon De Los Banos Del

+52 998 253 6112

Opening times not available

Filters

Reviews

2,0 Poor

Mar 2017

KAYAK

Pros:

Nothing

Cons:

They lied and said they only had one car. The company is corrupt. My license plate was stolen and the are charging me?

Sunnycars

No score available yet

4 locations in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Av 602 /Col San Juan de Aragon

Opening times not available

Int. Arrivals terminal, 2 Local ALL 23 A

Opening times not available

Int. arrivals, terminal 1 local 19 b2

Opening times not available

International arrvial hall

Opening times not available

Filters

No reviews available

Deal Mobility Rent a Car

No score available yet

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Avenida Fuerza Aérea Mexicana 520 Local-H Col. Federal Del. Venustiano Carranza, CDMX. Terminal 1 Nacional en el ambulatorio frente a la puerta 2

+52 55 8843 1215

Opening times not available

Filters

No reviews available

Final Rentals

No score available yet

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Mexico City Airport, Mexico City, Mexico

+52 55 1560 0089

Opening times not available

Filters

No reviews available

Fox Autorent

No score available yet

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Mexico City Airport Juarez MEX

Opening times not available

Filters

No reviews available

Shouqi

No score available yet

One location in Mexico City Benito Juarez Airport

Locations in Mexico City Benito Juarez Airport

Benito Juarez International Apt

+86 10 6064 1387

Opening times not available

Filters

No reviews available

227 travellers who hired a car in Mexico City Benito Juarez Airport gave the car agency they used an average rating of 4.6

Car rental locations at Mexico City Benito Juarez Airport

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