Guest reviews
Overall rating
9,0
Excellent
Based on 17 reviews
Cleanliness
8,5
Comfort
9,2
Pick-up/Drop-off
8,9
Value for money
9,0
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Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
8
3
1
0
0
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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7,2
Pros: Pick up was way too slow. But the drop off process was awesome. Just drop the key in the box and head to airport.
Cons: The pickup at the pleasanton place was slow. Time is money. Sitting around waiting for folks to come and go to figure out what is going on....only to rent you the car that has been sitting on the lot for the whole time shows the need for process improvement at some locations.
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10,0
Pros: From start to finish, the staff at this enterprise location were courteous and professional. Pick up and drop off were a breeze!
Cons: Great customer service & knowledgeable staff. Keep up the great work!
review from
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10,0
Pros: Great service and great vehicle for price.
Cons: Nothing
review from
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10,0
Pros: Speedy process, nice car,
review from
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10,0
Pros: friendly staff, well prepared
Cons: bigger car selection
review from
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10,0
Pros: They called around to get me a car that fit my needs for the rental. Very helpful.
review from
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6,4
Pros: The car had lots of room.
Cons: The speed of the car did not go beyond 80 mph due to the admin key lock and you were not able to change it. And the near the top speed limit warning kept coming on and was very annoying.
review from
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9,6
Pros: quick, efficient, easy very friendly and helpful staff I so appreciated the upgrade at no extra cost!
review from
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8,0
Cons: Car smelled like someone had been smoking cigarettes in it
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10,0
Great, Friendly Service
Pros: The Enterprise location in Pleasanton, CA was fast and friendly. I will definitely use Enterprise again!
review from
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10,0
Pros: Convenient and fast
review from
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6,0
Car was late and not washed
Pros: Car was a nice running minivan
Cons: Was a quart low on oil, not washed, they could not drop it off at BART, we had to wait until they took us to office.
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