Guest reviews
Overall rating
8,5
Excellent
Based on 12 928 reviews
Cleanliness
7,7
Comfort
7,9
Pick-up/Drop-off
7,6
Value for money
7,7
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
33
14
7
8
20
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10,0
Cons: Manager was great. Nice car
review from
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2,0
Pros: Nothing
Cons: Made reservation, showed for vehicle and they were out of any type of vehicle. Was told to come back the following day. That wasn’t an option.
review from
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2,0
Pros: Nothing, would not use again.
Cons: We reserved a car for pick up. When we arrived to pick it up, there were no cars. The man, then told us that there were no cars and they were trying to get more in. Although we booked and reserved one for a specific time pickup. He said that there were 12 people ahead of us waiting for vehicles as well. He said we wouldn’t be getting a vehicle till sometime that weekend. We needed it for three days starting Friday. We canceled our reservation and found a vehicle elsewhere.
review from
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2,0
Pros: No
Cons: Honesty, Sold it as at the airport it was not. Charged $50 Drop Off Fee to take me to the airport, 2 Miles away. Waited 30 minutes to get the car. Damaged, Warning Lights On, Not a Full Tank of Gas. Etc. Etc. Not what you would expect from Enterprise
review from
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7,2
Pros: It was cheap and I got a car like I needed, so I got around and was able to accomplish what I wanted.
Cons: It took almost 45 mins to get set up. The attendant said she would give me a small truck and then gave me the biggest one in the row. Didn't show me how to make any adjustments to the seat or make sure I knew what features the car offered. The price for gas is also way higher than gas prices around the area.
review from
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4,8
Pros: The car was clean and they were quick to give us a refund.
Cons: We reserved a RAV 4 which gets 35 miles a gal on the freeway and I know they only promise something of equivalence but they gave us a Volkswagen Atlas which gets 15 miles a gal, car had cruise control inactive, and tire pressure light came on. Also they stated the insurance purchased through Kayak does not cover the vehicle so we had to buy their insurance. Overall poor experience and would not rent again.
review from
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10,0
Pros: Great service, good car
Cons: Can always be better priced
review from
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10,0
Pros: All the staff were nice and kind, Simisola was professional enough to help me out getting the best option.
Cons: Honestly, I cannot think of anything
review from
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5,2
Pros: Process was fast. They didn’t have my car, so I had to pick between a minivan and a small pick up.
Cons: Highly unorganized. They didn’t have the type of car I requested. I was told, “ I have a mini van and a small pickup. Take your pick. The guy behind you gets what’s left.” Then when I went to drop off, the place couldn’t even accept it because the airport hadn’t completed the contract.
review from
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10,0
Pros: The staff stated she was informed that she was to not lease out anymore vehicles. She stated that there was something about me and that she had a special vehicle. I ordered on Kayak and 15 minutes later I was in my car. My experience was in and out. Spectacular customer service and care!!
Cons: The amount of cars available left! There was only 3 but I got a great choice!
review from
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2,0
Pros: The staff was not friendly and unwilling to help at all
review from
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5,6
Cons: Enterprise could not deliver the type of car I booked and then booked my return to the wrong city. It wasn’t good.
review from
Other suppliers in Oklahoma City scored
Where can I find Enterprise hire cars in Oklahoma City?
3407 Nw Expressway, Enterprise car hire
Address
3407 Nw ExpresswayHours
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 00:00 - 00:00 |