Guest reviews
Overall rating
8,5
Excellent
Based on 12 909 reviews
Cleanliness
7,8
Comfort
8,0
Pickup/dropoff
7,8
Value for money
7,9
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
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picked up the car
drop the car
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10,0
Pros: All the staff were nice and kind, Simisola was professional enough to help me out getting the best option.
Cons: Honestly, I cannot think of anything
review from
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5,2
Pros: Process was fast. They didn’t have my car, so I had to pick between a minivan and a small pick up.
Cons: Highly unorganized. They didn’t have the type of car I requested. I was told, “ I have a mini van and a small pickup. Take your pick. The guy behind you gets what’s left.” Then when I went to drop off, the place couldn’t even accept it because the airport hadn’t completed the contract.
review from
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10,0
Pros: The staff stated she was informed that she was to not lease out anymore vehicles. She stated that there was something about me and that she had a special vehicle. I ordered on Kayak and 15 minutes later I was in my car. My experience was in and out. Spectacular customer service and care!!
Cons: The amount of cars available left! There was only 3 but I got a great choice!
review from
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2,0
Pros: The staff was not friendly and unwilling to help at all
review from
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5,6
Cons: Enterprise could not deliver the type of car I booked and then booked my return to the wrong city. It wasn’t good.
review from
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7,2
Pros: Staff was friendly but the vehicle had a low tire light and they said it was just because of a shift in weather temperatures. Which I also have experienced. But I felt they were a bit lax regarding it. They did let me know I could call if there was a problem. I would have been more than 80 miles
Cons: away from the center. all went fine. But perhaps they should have check it before I received the vehicle.
review from
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3,2
Cons: The lady at the pick up counter was stalking another customer looking up his house trying to figure out how much money he had if he was in Oklahoma and if he was single. All this while I was waiting for the counter to open up. See I was there at 7:45 as what she but I was told I had to wait until 8.
review from
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8,4
Pros: The staff were very attentive to my needs.
Cons: There was initially a misunderstanding about primary insurance which made the ultimate driving experience complicated. Thankfully management reached out to me prior to my raising the issue and resolved it. Overall very pleased
review from
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8,8
Cons: Tiny satellite office with one overtaxed staffer so it wasn’t the usual fast turnaround but location worked best this time for me. Closed sat-sun but simple drop off.
review from
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2,0
Pros: Yes is not car i I have to get it uber I'm very mad
Cons: I'm never looking car we you company
review from
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2,0
Enterprise Representative Lied
Cons: So the day of my rental, i called the enterprises location to confirm my reservation. At the time, I stated my flight will be arriving there Saturday at 4:30pm. The representative then asked if I would like to pick up my car on Monday. Confused, I said no, I want to pick up the car Saturday at 4:30. They then said they would try to move my reservation to the airport location. Within 10 seconds, the representative said they had tried everything, but that they have a “different system” at that enterprise. Still confused, I stated, “I will see you today at 4:30.” The representative said “Okay, thank you.” And the call ended. When I arrived in OKC, I took a $55 cab ride to the enterprise location to find it CLOSED SINCE 12PM. At any time the representative could have said this would be the case. Instead, Enterprise decided to waste my time, money, and effort. I wish this story ended there. I took another expensive cab ride to the car rental area of the airport. The enterprise representative at the desk informed me my prior reservation with enterprise would not help me. I was then informed I would have to pay the total amount of my previous reservation PER DAY if I wanted to rent a car with them, totaling OVER $1000. Thank you for reading this review and your time today. I hope no one ever has to experience this catastrophe of customer service experience.
review from
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2,0
No cars
Cons: I placed my reservation online and received confirmation. Then someone called two hours later to say there were no cars.
review from
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10,0
Pros: All the staff were nice and kind, Simisola was professional enough to help me out getting the best option.
Cons: Honestly, I cannot think of anything
review from
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10,0
Pros: The staff stated she was informed that she was to not lease out anymore vehicles. She stated that there was something about me and that she had a special vehicle. I ordered on Kayak and 15 minutes later I was in my car. My experience was in and out. Spectacular customer service and care!!
Cons: The amount of cars available left! There was only 3 but I got a great choice!
review from
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8,8
Cons: Tiny satellite office with one overtaxed staffer so it wasn’t the usual fast turnaround but location worked best this time for me. Closed sat-sun but simple drop off.
review from
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7,2
Pros: Staff was friendly but the vehicle had a low tire light and they said it was just because of a shift in weather temperatures. Which I also have experienced. But I felt they were a bit lax regarding it. They did let me know I could call if there was a problem. I would have been more than 80 miles
Cons: away from the center. all went fine. But perhaps they should have check it before I received the vehicle.
review from
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8,4
Pros: The staff were very attentive to my needs.
Cons: There was initially a misunderstanding about primary insurance which made the ultimate driving experience complicated. Thankfully management reached out to me prior to my raising the issue and resolved it. Overall very pleased
review from
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5,2
Pros: Process was fast. They didn’t have my car, so I had to pick between a minivan and a small pick up.
Cons: Highly unorganized. They didn’t have the type of car I requested. I was told, “ I have a mini van and a small pickup. Take your pick. The guy behind you gets what’s left.” Then when I went to drop off, the place couldn’t even accept it because the airport hadn’t completed the contract.
review from
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2,0
Pros: The staff was not friendly and unwilling to help at all
review from
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5,6
Cons: Enterprise could not deliver the type of car I booked and then booked my return to the wrong city. It wasn’t good.
review from
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3,2
Cons: The lady at the pick up counter was stalking another customer looking up his house trying to figure out how much money he had if he was in Oklahoma and if he was single. All this while I was waiting for the counter to open up. See I was there at 7:45 as what she but I was told I had to wait until 8.
review from
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2,0
Pros: Yes is not car i I have to get it uber I'm very mad
Cons: I'm never looking car we you company
review from
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2,0
Enterprise Representative Lied
Cons: So the day of my rental, i called the enterprises location to confirm my reservation. At the time, I stated my flight will be arriving there Saturday at 4:30pm. The representative then asked if I would like to pick up my car on Monday. Confused, I said no, I want to pick up the car Saturday at 4:30. They then said they would try to move my reservation to the airport location. Within 10 seconds, the representative said they had tried everything, but that they have a “different system” at that enterprise. Still confused, I stated, “I will see you today at 4:30.” The representative said “Okay, thank you.” And the call ended. When I arrived in OKC, I took a $55 cab ride to the enterprise location to find it CLOSED SINCE 12PM. At any time the representative could have said this would be the case. Instead, Enterprise decided to waste my time, money, and effort. I wish this story ended there. I took another expensive cab ride to the car rental area of the airport. The enterprise representative at the desk informed me my prior reservation with enterprise would not help me. I was then informed I would have to pay the total amount of my previous reservation PER DAY if I wanted to rent a car with them, totaling OVER $1000. Thank you for reading this review and your time today. I hope no one ever has to experience this catastrophe of customer service experience.
review from
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2,0
No cars
Cons: I placed my reservation online and received confirmation. Then someone called two hours later to say there were no cars.
review from
Where can I find Enterprise hire cars in Oklahoma City?
3407 Nw Expressway, Enterprise car hire
Address
3407 Nw ExpresswayPhone
+1 405 848 2499FAQs about hiring a car from Enterprise in Oklahoma City
How many car hire locations does Enterprise have in Oklahoma City?
Enterprise has 10 car hire locations in Oklahoma City. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Will Rogers World Airport (OKC)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Will Rogers World Airport (OKC)?
Yes
