Guest reviews
Overall rating
8,0
Excellent
Based on 62 reviews
Cleanliness
8,2
Comfort
8,1
Pick-up/Drop-off
7,9
Value for money
8,0
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
16
4
2
1
6
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10,0
Pros: Staff was super friendly and helpful. Little to no wait on the pick up. Quick Drop off and immediate shuttle service to terminal.
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3,6
Pros: I rented an “Expedition or similar “. They delivered an Explorer and charged extra for the bigger car.
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2,0
Pros: No cars in stock but they still let you make reservation on internet and waste so much time. Horrible. Totally unprofessional.
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10,0
Great service
Pros: Learning the art of advanced booking helps. Even with the pressure of the holidays, the staff maintained professionalism and tried to help others when their cars ran out. Glad I reserved earlier. Awesome ride, they suggested an upgrade which really helped because what I initially reserved, would've been a miserable fit for my size. Good team work! BUT it's a small lot and I don't think there are any other rental places nearby other than the airport, so last minute renters might continue to face off with staff there unfortunately.
Cons: Not sure when this started but have rental car places stopped caring about the outside of their cars? The inside was ok but the outside seemed it was wiped with a muddy rag. Other than that, nothing bad about this experience for me.
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10,0
CONVENIENT
Pros: No exorbitant airport fees and surcharges. This rental agency is about 3 miles from the Monterey Airport. Take a cab to the office and pick-up there.
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7,2
Cons: No information on where to drop off the ergo
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2,0
Pros: Monterey enterprise staff are great! quick in and out. Car was pretty good for the trip.
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2,0
Terrible
Pros: NA
Cons: When I arrived to pickup the car, they just told me “there is no convertible car” They didn’t inform me prior by calling or email They ruined the wedding anniversary surprise
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7,6
Very friendly
Pros: Our representative, Whitney was very friendly and efficient.
Cons: Parking was very limited.
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10,0
Payless
Pros: Great staff, patient and helpful Cars ready to go
Cons: Please offer maps that cover the larger area than San Jose.
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10,0
Pros: Same here - they were very friendly, helpful and quick. I was in and out.
review from
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9,2
Great
Cons: It was sunday and I wanted to change my reservation. I was told by the enterprise attendant (24hr service) on the phone that only the local branch could do it, but it was closed on sunday.
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