Guest reviews
Overall rating
8,5
Excellent
Based on 12 849 reviews
Cleanliness
8,2
Comfort
8,1
Pickup/dropoff
7,9
Value for money
8,0
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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2,0
Pros: No cars in stock but they still let you make reservation on internet and waste so much time. Horrible. Totally unprofessional.
review from
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10,0
Great service
Pros: Learning the art of advanced booking helps. Even with the pressure of the holidays, the staff maintained professionalism and tried to help others when their cars ran out. Glad I reserved earlier. Awesome ride, they suggested an upgrade which really helped because what I initially reserved, would've been a miserable fit for my size. Good team work! BUT it's a small lot and I don't think there are any other rental places nearby other than the airport, so last minute renters might continue to face off with staff there unfortunately.
Cons: Not sure when this started but have rental car places stopped caring about the outside of their cars? The inside was ok but the outside seemed it was wiped with a muddy rag. Other than that, nothing bad about this experience for me.
review from
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10,0
CONVENIENT
Pros: No exorbitant airport fees and surcharges. This rental agency is about 3 miles from the Monterey Airport. Take a cab to the office and pick-up there.
review from
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7,2
Cons: No information on where to drop off the ergo
review from
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2,0
Pros: Monterey enterprise staff are great! quick in and out. Car was pretty good for the trip.
review from
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2,0
Terrible
Pros: NA
Cons: When I arrived to pickup the car, they just told me “there is no convertible car” They didn’t inform me prior by calling or email They ruined the wedding anniversary surprise
review from
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7,6
Very friendly
Pros: Our representative, Whitney was very friendly and efficient.
Cons: Parking was very limited.
review from
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10,0
Payless
Pros: Great staff, patient and helpful Cars ready to go
Cons: Please offer maps that cover the larger area than San Jose.
review from
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10,0
Pros: Same here - they were very friendly, helpful and quick. I was in and out.
review from
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9,2
Great
Cons: It was sunday and I wanted to change my reservation. I was told by the enterprise attendant (24hr service) on the phone that only the local branch could do it, but it was closed on sunday.
review from
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10,0
Pros: The staff were very professional and helpful. I called to confirm the rental a couple of times and was treated not as a bother, but as a valued customer. When we arrived from a cruise ship, we were at the end of a bit of a line. Staff were working efficiently to take care of the customers, and our order was upgraded one level as the result of a slight wait. The entire experience was perfection.
Cons: Nothing to dislike.
review from
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2,0
Horrid customer service
Cons: I reserved a pick up truck, a special request for 8am. Unfortunately I was delayed in picking up until 9 am. The assistant manager informed me they gave the truck to another customer, then said they sent it to another location because I was late. I called the manager of the 2nd location down the street and was advised this wasn't true. It appears that the 1st manager had never arranged for the truck, then lied to me to cover his error.
review from
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10,0
Great service
Pros: Learning the art of advanced booking helps. Even with the pressure of the holidays, the staff maintained professionalism and tried to help others when their cars ran out. Glad I reserved earlier. Awesome ride, they suggested an upgrade which really helped because what I initially reserved, would've been a miserable fit for my size. Good team work! BUT it's a small lot and I don't think there are any other rental places nearby other than the airport, so last minute renters might continue to face off with staff there unfortunately.
Cons: Not sure when this started but have rental car places stopped caring about the outside of their cars? The inside was ok but the outside seemed it was wiped with a muddy rag. Other than that, nothing bad about this experience for me.
review from
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10,0
CONVENIENT
Pros: No exorbitant airport fees and surcharges. This rental agency is about 3 miles from the Monterey Airport. Take a cab to the office and pick-up there.
review from
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10,0
Payless
Pros: Great staff, patient and helpful Cars ready to go
Cons: Please offer maps that cover the larger area than San Jose.
review from
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10,0
Pros: Same here - they were very friendly, helpful and quick. I was in and out.
review from
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9,2
Great
Cons: It was sunday and I wanted to change my reservation. I was told by the enterprise attendant (24hr service) on the phone that only the local branch could do it, but it was closed on sunday.
review from
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10,0
Pros: The staff were very professional and helpful. I called to confirm the rental a couple of times and was treated not as a bother, but as a valued customer. When we arrived from a cruise ship, we were at the end of a bit of a line. Staff were working efficiently to take care of the customers, and our order was upgraded one level as the result of a slight wait. The entire experience was perfection.
Cons: Nothing to dislike.
review from
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2,0
Pros: No cars in stock but they still let you make reservation on internet and waste so much time. Horrible. Totally unprofessional.
review from
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2,0
Pros: Monterey enterprise staff are great! quick in and out. Car was pretty good for the trip.
review from
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2,0
Terrible
Pros: NA
Cons: When I arrived to pickup the car, they just told me “there is no convertible car” They didn’t inform me prior by calling or email They ruined the wedding anniversary surprise
review from
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2,0
Horrid customer service
Cons: I reserved a pick up truck, a special request for 8am. Unfortunately I was delayed in picking up until 9 am. The assistant manager informed me they gave the truck to another customer, then said they sent it to another location because I was late. I called the manager of the 2nd location down the street and was advised this wasn't true. It appears that the 1st manager had never arranged for the truck, then lied to me to cover his error.
review from
Other suppliers in Monterey scored
Where can I find Enterprise hire cars in Monterey?
1178 Del Monte Ave, Enterprise car hire
Address
1178 Del Monte AvePhone
+1 831 649 6300FAQs about hiring a car from Enterprise in Monterey
How many car hire locations does Enterprise have in Monterey?
Enterprise has 2 car hire locations in Monterey. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: San Francisco Airport (SFO)?
Yes
Does Enterprise offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes