Guest reviews
Overall rating
8,5
Excellent
Based on 12 824 reviews
Cleanliness
8,7
Comfort
8,3
Pickup/dropoff
8,2
Value for money
8,5
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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10,0
Totally satisfied
Pros: Upgraded to great suv - Murano at no charge. Friendly, attentive staff
review from
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10,0
Professionals with quality at low price
Pros: I have to say that I rent with enterprise for the past 4 years and yes got few managers in they bad day but other than that is a excellent company with excellent customer service
Cons: Clean and new cars as well maintained equipment so gives u a safe drive in any Canadian weather with we now is very variable
review from
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5,2
Cons: They claimed kayak prices were useless
review from
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10,0
Pros: Fast friendly servive
review from
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8,4
Pros: Friendly ,helpful staff.No hiďden charges and no hard sell for insurance and extras Fast service. Would come back.
Cons: Car was not cleaned up both interior and exterior. Not that bad inside but needed a wash outside. Even a quick car wash and interior wipe would have bee nice
review from
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3,6
Won't rent again from enterprise.
Pros: We decided to make our holiday travelling more comfortable by renting a minivan. We found good pricing at enterprise so we gave it a shot. The van was actually pretty nice except that it had a strong smokey smell to it and they have no other vans to offer at the time. It was my first time renting a vehicle, and I did not think to put a second driver on the car. I ended up getting sick over Christmas and unable to drive. Enterprise was closed over the holidays from Saturday to Monday - which is an extremely long time for a retail company of any kind to close, at the busiest time of year. We called customer support to add my brother as a driver but they refused, as you apparently can only do so at a enterprise branch - but they were all closed for days!!! They would do nothing for us in the circumstance, we were stuck for 5 nights unable to drive the van and be properly insured. I understand that there are policies in place for a reason, but it's disappointing that a company would lack customer service in emergency situations. It strikes me as odd to rent vehicles during times of closure, where customers are unable to be helped for 5 nights.
review from
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4,4
Enterprise rent a car put me on a do not rent list
Pros: Nothing
Cons: When I arrived to pick up my rental I was informed that I had an outstanding balance from 2014 and that I have been placed on a "do not rent" list. This was extremely embarrassing and the farthest from the truth as I paid for my rental in full. I had to get my fiancé to rent the car and take the weekend off of work to drive me. I have never been so sure that I will never rent from Enterprise EVER again and I will be sure to inform my friends, family and co workers of what I experienced.
review from
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9,6
Greatest service
Pros: Car
Cons: N/A
review from
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10,0
Pros: very accomodating staff.
Cons: hours of operation. On a weekend when people are flying in later it would have been convenient to pick up our rental, instead we had to rent from the airport at a much higher cost for two days then picked up from Enterprise on the Sunday.
review from
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10,0
Pros: Excellent customer service. Good car.
review from
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2,0
Did not get the full size car that I paid for
Cons: I paid for a full-size car, which Enterprise advertised as Nissan Altima or similar. Enterprise gave me a Hyundai Elantra. One day after I returned the car to Enterprise, I rented a MID-SIZE car from Alamo in another city. I got the same Hyundai Elantra. Obviously, Alamo agrees with me that Hyundai Elantra is NOT a full-size vehicle. I feel Enterprise cheated me.
review from
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10,0
Totally satisfied
Pros: Upgraded to great suv - Murano at no charge. Friendly, attentive staff
review from
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10,0
Professionals with quality at low price
Pros: I have to say that I rent with enterprise for the past 4 years and yes got few managers in they bad day but other than that is a excellent company with excellent customer service
Cons: Clean and new cars as well maintained equipment so gives u a safe drive in any Canadian weather with we now is very variable
review from
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10,0
Pros: Fast friendly servive
review from
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9,6
Greatest service
Pros: Car
Cons: N/A
review from
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10,0
Pros: very accomodating staff.
Cons: hours of operation. On a weekend when people are flying in later it would have been convenient to pick up our rental, instead we had to rent from the airport at a much higher cost for two days then picked up from Enterprise on the Sunday.
review from
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10,0
Pros: Excellent customer service. Good car.
review from
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5,2
Cons: They claimed kayak prices were useless
review from
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3,6
Won't rent again from enterprise.
Pros: We decided to make our holiday travelling more comfortable by renting a minivan. We found good pricing at enterprise so we gave it a shot. The van was actually pretty nice except that it had a strong smokey smell to it and they have no other vans to offer at the time. It was my first time renting a vehicle, and I did not think to put a second driver on the car. I ended up getting sick over Christmas and unable to drive. Enterprise was closed over the holidays from Saturday to Monday - which is an extremely long time for a retail company of any kind to close, at the busiest time of year. We called customer support to add my brother as a driver but they refused, as you apparently can only do so at a enterprise branch - but they were all closed for days!!! They would do nothing for us in the circumstance, we were stuck for 5 nights unable to drive the van and be properly insured. I understand that there are policies in place for a reason, but it's disappointing that a company would lack customer service in emergency situations. It strikes me as odd to rent vehicles during times of closure, where customers are unable to be helped for 5 nights.
review from
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4,4
Enterprise rent a car put me on a do not rent list
Pros: Nothing
Cons: When I arrived to pick up my rental I was informed that I had an outstanding balance from 2014 and that I have been placed on a "do not rent" list. This was extremely embarrassing and the farthest from the truth as I paid for my rental in full. I had to get my fiancé to rent the car and take the weekend off of work to drive me. I have never been so sure that I will never rent from Enterprise EVER again and I will be sure to inform my friends, family and co workers of what I experienced.
review from
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2,0
Did not get the full size car that I paid for
Cons: I paid for a full-size car, which Enterprise advertised as Nissan Altima or similar. Enterprise gave me a Hyundai Elantra. One day after I returned the car to Enterprise, I rented a MID-SIZE car from Alamo in another city. I got the same Hyundai Elantra. Obviously, Alamo agrees with me that Hyundai Elantra is NOT a full-size vehicle. I feel Enterprise cheated me.
review from
Where can I find Enterprise hire cars in Kitchener?
2959 King St E, Enterprise car hire
Address
2959 King St EPhone
+1 519 893 6800FAQs about hiring a car from Enterprise in Kitchener
How many car hire locations does Enterprise have in Kitchener?
Enterprise has 3 car hire locations in Kitchener. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Pearson Intl Airport (YYZ)?
No (according to our data)
Does Enterprise offer shuttle or airport pick-up services from Pearson Intl Airport (YYZ)?
Yes
