Hyatt Place El Paso Airport

The room was clean and spacious

The beds were not queen size they were full size, no microwave in room, ice machine did not work on our floor, no privacy room to change only a very small bathroom, no vent/fan for shower, bathroom sink plug was plugged up, complained about outlets being worn out and loose and would not hold a appliance because the appliance plug kept falling out. The manager said he would send maintenance to look at it. We stayed 7 days and nobody ever came to fix it. The elevators looked like they have never been vacuumed and one of the elevators needs some major repair as each time we were in it, it would bang and shift twice going up or down. The elevators on our last night smelled like marijuana. We wanted to swim as the photos on the website made the pool look like it was a nice size for a 6 floor hotel. However it was so small that if you wanted to soak it would fit about 10 people in it but if you wanted to swim it would only fit maybe 7 comfortable.

Good

There was an incident where someone came and messed up the lobby. Police lines everywhere. No the hotels fault just a crappy experience and we had to go find breakfast elsewhere. Again not the hotels fault but it does go towards our experience there.