City Guest House

Nothing

Covered in bed bug bites!

It was £30 It was close to where I needed to be. The parking was handy. That's all.

The lady at reception looked like she was just out of bed, wearing a bathrobe and a little exposed. My room wasn't ready at 4pm. No coffee in room. No teaspoons. Room was full of crumbs and bits of paper. The sink was covered in bits of blood I think, the plug was missing. There was long black hair all over the floor. My room was next to the stairs and I heard everyone going up and down through the night. T.V. wasn't working. Had to get out of bed to turn the light on and off. Very bad stay. You don't expect much for £30, I didn't get much here.

Near the city centre Possible to check-in/out late

rooms not like the one promised at all dirty bed bugs

It was full of bed bugs and I had my left arm with full of infection. I called to cancel and no one replied back so I will email to council with photo of my arm and rooms. The shower wasn’t working as well. The next day I complaint to the young lady who came out in pyjamas and her underpants were aren’t professional. She doesn’t care anything just said email the manager who is the manger there?

Everything

Location was good, easy access to buses and a short walk from the centre.

Property is dated and dirty, not just untidy but there was a pair of dirty socks down the side of my bed when I pulled it out to adjust the sheet, my pillow had two large blood stains, the carpet was torn and threadbare and the bathroom was a perpetual ice box I’m six months pregnant so having to get up multiple times a night to use the bathroom was horrible, we asked for the radiator to be fixed as it got warm but never fully came on and was told it had been but it never once got hot, so the room was cold and we had no way to dry damp coats and scarves. They work as the one at entrance level was hot, We expected it to be budget but it lacked basic standards and made coming back every night disappointing.