Guest reviews
Overall rating
5,0
Okay
Based on 975 reviews
Cleanliness
3,1
Comfort
3,4
Pickup/dropoff
3,1
Value for money
3,2
Pros
"The car was nice and clean."
(in 185 reviews)
"the price was good."
(in 38 reviews)
"Airport shuttle drivers were very nice."
(in 25 reviews)
Cons
"Do NOT use this company!"
(in 110 reviews)
"And very rude customer service."
(in 146 reviews)
"Also, I don't use credit cards."
(in 74 reviews)
Recent reviews
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Find reviews that mention:
credit card
customer service
pick up the car
car company
shuttle from the airport
car insurance
car was clean
worst experience
rental place
horrible experience
car available
extra day
-
4,8
Pros: The car fit our belongings.
Cons: The liability insurance we bought was invalid in the DR. We had to purchase one at the counter that was 4 times the price. It took a while to get ahold of the company that we bought from and ask for a refund. The car also smelled of smoke which caused allergies.
review from
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2,0
Pros: Upon Arrival @ pick up location I was informed the car would be triple the original quoted and paid for price, I am unsure if its corporate policy, bait and switch or staffing issue, however, completely unacceptable; I did not get rental and presently fighting at present. I would stay far away!
Cons: The could not have tried to fleece me for triple the price!
review from
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2,0
Pros: Closed and did not get the car.
Cons: Closed and did not get the car.
review from
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2,0
Pros: And again, an insurance option more than twice as expensive as rental cost was slapped at the counter. This was previously undisclosed. Since I declined the insurance they refused to rent me the vehicle.
Cons: A disclosure must happen at the time of booking
review from
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2,0
Nobody working at Rental Counter! Give me my money back!
Pros: Nothing!
Cons: Nobody at counter to honor my reservation. Spent an hour at the counter, my vacation was only 2 days had to go with another option. Want a refund!
review from
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2,0
Worse rental company ever rip off
Pros: There was nothing to like about this rental company I did my reservation on the Internet before I left for my vacation to Porta Plata DR as I arrive to pick up my rental they tell me the insurance for the rental i purchase on the Internet was not valid in there country and the price I was expected to pay with my reservation was not honored which was $74 and was forced to pay $280 so my vacation was not ruin and from what I was told by the manager they are aware of the situation that is happening on the Internet but that's how they get people to rent cars and then change the price as once you arrive knowing that you'll be Force to rent a car without a reservation at full maximum price I recommend no one to use this rental company for them having the knowledge of what's going on the Internet I was not the only one at the rental company with the same issue we all end up paying more than what we expected to from our reservation
Cons: To be in a different country with a car That had brake light on no washer fluid no gas in the car I damage vehicle in front back left and right as soon I got the car I had to go put gas and air in the tire I was in a country I don't speak the language and I'm forced to pull over on the side of the road to find a gas station and a tire store worst car rental company ever ECONOMY is not for the people is just a scam to make money to be aware of a problem and you're just trying to benefit from the worst experience I have a head with a rental company in a different country tried to not use them at all if possible the would just take your money
review from
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2,0
The place was closed!
Cons: When I arrived to pick up my car per my reservation, the office was closed and I was told all employees had gone home. I had to scramble to find another car and ended up paying almost 40$ more for the rental.
review from
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2,0
Horrible
Pros: Nothing they didn't have a car available for me when I got there
Cons: They place is the worst
review from
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6,0
Cons: they gave us a car that had a flat spare tire. When confronted with that fact they just said to call the office if we had any problems. Also we were forced to buy liability insurance. you must return the car with the same amount of gas in the tank or they will charge you twice of gas on the market or make you go fill the tank the way it was when you picked it up.
review from
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4,0
Beat up vehicle
Pros: Not much
Cons: It took a while to process the paperwork. Then, I was informed that my vehicle size is not available, and I will get a bigger vehicle for the same price for a day - afterwards I would have to change it or get charged extra. Alternatively, I can keep the vehicle for $3 a day more. I chose that - simply to avoid hassle. When the vehicle pulled up, I was amazed at its shape - not very clean and beat up all around. AAC didn't work well, which is not easy in tropics.
review from
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2,0
Take pictures of the car before accepting it
Cons: Walked around the car with the agent and she marked about 10-12 spots where there was damage. We specifically discussed two areas - a dent in the drivers door and a scratch on the passenger side rear door. She made a small mark on the form but did not show it as a 'scratch' but this is what she did for everything else so i didn't really think about it. Upon return a different agent said the scratch was not shown on the form and that i must have done it. He called the other agent who had done the form a week earlier and she "didn't remember" if the scratch was there. I was leaving puerto plata in two hours and he said he couldn't resolve it so i had to leave having no clue as to if and what they were going to charge me for damage i did not cause. In my opinion this is a scam and my only recourse is to disputer whatever they charge on my card. BEWARE
review from
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4,8
Pros: The car fit our belongings.
Cons: The liability insurance we bought was invalid in the DR. We had to purchase one at the counter that was 4 times the price. It took a while to get ahold of the company that we bought from and ask for a refund. The car also smelled of smoke which caused allergies.
review from
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2,0
Pros: Upon Arrival @ pick up location I was informed the car would be triple the original quoted and paid for price, I am unsure if its corporate policy, bait and switch or staffing issue, however, completely unacceptable; I did not get rental and presently fighting at present. I would stay far away!
Cons: The could not have tried to fleece me for triple the price!
review from
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2,0
Pros: Closed and did not get the car.
Cons: Closed and did not get the car.
review from
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2,0
Pros: And again, an insurance option more than twice as expensive as rental cost was slapped at the counter. This was previously undisclosed. Since I declined the insurance they refused to rent me the vehicle.
Cons: A disclosure must happen at the time of booking
review from
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2,0
Nobody working at Rental Counter! Give me my money back!
Pros: Nothing!
Cons: Nobody at counter to honor my reservation. Spent an hour at the counter, my vacation was only 2 days had to go with another option. Want a refund!
review from
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2,0
Worse rental company ever rip off
Pros: There was nothing to like about this rental company I did my reservation on the Internet before I left for my vacation to Porta Plata DR as I arrive to pick up my rental they tell me the insurance for the rental i purchase on the Internet was not valid in there country and the price I was expected to pay with my reservation was not honored which was $74 and was forced to pay $280 so my vacation was not ruin and from what I was told by the manager they are aware of the situation that is happening on the Internet but that's how they get people to rent cars and then change the price as once you arrive knowing that you'll be Force to rent a car without a reservation at full maximum price I recommend no one to use this rental company for them having the knowledge of what's going on the Internet I was not the only one at the rental company with the same issue we all end up paying more than what we expected to from our reservation
Cons: To be in a different country with a car That had brake light on no washer fluid no gas in the car I damage vehicle in front back left and right as soon I got the car I had to go put gas and air in the tire I was in a country I don't speak the language and I'm forced to pull over on the side of the road to find a gas station and a tire store worst car rental company ever ECONOMY is not for the people is just a scam to make money to be aware of a problem and you're just trying to benefit from the worst experience I have a head with a rental company in a different country tried to not use them at all if possible the would just take your money
review from
-
2,0
The place was closed!
Cons: When I arrived to pick up my car per my reservation, the office was closed and I was told all employees had gone home. I had to scramble to find another car and ended up paying almost 40$ more for the rental.
review from
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2,0
Horrible
Pros: Nothing they didn't have a car available for me when I got there
Cons: They place is the worst
review from
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6,0
Cons: they gave us a car that had a flat spare tire. When confronted with that fact they just said to call the office if we had any problems. Also we were forced to buy liability insurance. you must return the car with the same amount of gas in the tank or they will charge you twice of gas on the market or make you go fill the tank the way it was when you picked it up.
review from
-
4,0
Beat up vehicle
Pros: Not much
Cons: It took a while to process the paperwork. Then, I was informed that my vehicle size is not available, and I will get a bigger vehicle for the same price for a day - afterwards I would have to change it or get charged extra. Alternatively, I can keep the vehicle for $3 a day more. I chose that - simply to avoid hassle. When the vehicle pulled up, I was amazed at its shape - not very clean and beat up all around. AAC didn't work well, which is not easy in tropics.
review from
-
2,0
Take pictures of the car before accepting it
Cons: Walked around the car with the agent and she marked about 10-12 spots where there was damage. We specifically discussed two areas - a dent in the drivers door and a scratch on the passenger side rear door. She made a small mark on the form but did not show it as a 'scratch' but this is what she did for everything else so i didn't really think about it. Upon return a different agent said the scratch was not shown on the form and that i must have done it. He called the other agent who had done the form a week earlier and she "didn't remember" if the scratch was there. I was leaving puerto plata in two hours and he said he couldn't resolve it so i had to leave having no clue as to if and what they were going to charge me for damage i did not cause. In my opinion this is a scam and my only recourse is to disputer whatever they charge on my card. BEWARE
review from
Other suppliers in Puerto Plata scored
Where can I find Economy Rent a Car hire cars in Puerto Plata?
Terminal Aeropuerto Gregorio Luperon, Economy Rent a Car car hire
Address
Terminal Aeropuerto Gregorio LuperonPhone
+1 809 586 0909FAQs about hiring a car from Economy Rent a Car in Puerto Plata
How many car hire locations does Economy Rent a Car have in Puerto Plata?
Economy Rent a Car has 1 car hire location in Puerto Plata. Take a look at our Economy Rent a Car hire location map to find the best car hires near you.
Does Economy Rent a Car have a car hire location at the airport: La Union Airport (POP)?
Yes
Does Economy Rent a Car offer shuttle or airport pick-up services from La Union Airport (POP)?
Yes
