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|"Great location, great facilities, great staff!"||(in 228 reviews)|
|"Friendly staff and great kids club."||(in 54 reviews)|
|"V.good breakfast & excellent location!"||(in 94 reviews)|
|"In a 2 days AC didnt work."||(in 7 reviews)|
|"Small personal hotel compared with all high rise around."||(in 2 reviews)|
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Decor and ambience in the room.
The issues are as follows: - Operator staff multiple occasions lied to me with not forwarding my calls to management and making me wait up to an hour/2 hours at times. This incident happened on FRIDAY & Saturday. - During a mass rain and thunder on Saturday, my room was flooded, no staff had come to apologise nor make us feel reassured, we had to find a staff to come lay towels. For this we had recorded the incident and also took pictures to outline the shocking nature of your supposed 5 star hotel. - Duty manager - Complete liar, Told us we would have someone to come take care of our issues upon checkout, resolve matters. None of this happened. As usual we were just a number not a customer. - Staff to pick up luggage took 30 minutes and we had to walk with our luggage till a staff came to collect our bags, which made our checkout rather delayed. - Checking in on Monday we were told we would be charged a rate of 4.49 AED for our purchase later to find out we were charged wrong once again and lost £200 GBP in our booking on top, we were compensated by DM for this with club lounge which was useless as due to restrictions it was closed half the time!! - The shocking of all, my room was broken into multiple times, your other manager initially said it was our fault for not closing our rooms properly as he apparently looked at the cameras, upon taking his word and trust we recorded the incident for a second time and in fact we did close it to come back to shock and belief that our room was broken into by someone of your staff and yet it took no apologies, or reassurance from anyone at your hotel. This is major and I did not feel safe at all at your hotel. Please see video/image once again attached. Upon my email sent to management, I only received an apology for such disgust of events with no customer relations intended to be kept.
Ahmed - the manager at Ritz once again took the liberty of ensuring our stay was seamless and one of sheer interest. Highly commendable as always for a pleasant stay!
An oasis of calm in a busy city. Beautiful location and the staff are fantastic. Worth staying in a Club room as the Club lounge provides lovely meals and drinks and you are treated like a VIP.
Occasional noise from beach clubs at the weekend. But you hear nothing in your room, the double glazing is excellent.
Comfortable Location Pool
Everything was perfect and it made my day
Nothing at all
The call of a chaise on a pristine beach or the lure of shopping on an exclusive promenade? Rarely do luxury Dubai resorts place guests with such a delightful dilemma. But the location of The Ritz-Carlton, Dubai – in the heart of the Dubai Marina District with superlative shopping, dining and beaches all within reach – makes filling both days and nights in this vibrant city a truly memorable experience. Wake up to inspiring Gulf views from luxurious resort accommodations before indulging in everything this Dubai luxury hotel has to offer: a beach and pools for relaxing, exceptional restaurants to enchant the palate, a spa to bring mind and body into perfect balance, and the superb Ritz Kids Club to entertain our youngest guests. This Dubai resort and the city beyond both lay waiting to be explored.
based on 1 584 reviews
Value for money
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Most popular landmarks
- Dubai Marina 169 m
- Ibn Battuta Mall 4,5 km
- Aquaventure Waterpark 6 km
- Ski Dubai 7,2 km
- Souq Madinat Jumeirah 7,5 km
- Burj Al Arab 8,1 km