Guest reviews
Overall rating
7,3
Good
Based on 6 370 reviews
Cleanliness
6,7
Comfort
6,2
Pick-up/Drop-off
5,3
Value for money
6,7
Pros
"Staff was friendly and swift."
(in 1485 reviews)
"Dropoff was quick and easy"
(in 270 reviews)
"Staff friendly and car clean."
(in 613 reviews)
Cons
"The customer service was rude"
(in 346 reviews)
"Didn't have car I reserved."
(in 199 reviews)
"I'm disputing with my credit card!"
(in 115 reviews)
Recent reviews
Traveller rating
2
2
0
0
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
-
2,0
Online Booked but they did not give the car..
Cons: They decline to give the car . They said there is a glitch in the booking software ..I had to go to other rental and pay extra ..
review from
-
6,8
Absolutely AWFUL pickup experience, but ended up with a fun ride
Pros: The vehicle
Cons: Pickup chaos Pickup location is miles from anywhere and quite hard to get to (took over an hour from central Vancouver on public transport)
review from
-
2,0
Very bad experince
Pros: Nothing is there which i like
Cons: I book car and i have conformation number when i got to pick uo they said no car available . I book my car two days before and why you give conformation number if you dont have any car available
review from
-
6,8
Out-of-the-way location with lowest rates
Pros: Lowest available rental rate online and even slightly cheaper when I actually picked up the car. Counter agent was courteous. Offered an upgrade from compact car to a Jeep, which I declined.
Cons: Counter agent was slow and not well-trained on the software. I had to wait almost an hour before driving away in my car.
review from
-
8,8
Pros: Great luxurious car for our trip Easy processing when getting and returning the car Friendly and supportive staff at the Dollar Office in Canada
Cons: Additionele insurance for potential damage to the rental car had to be added to the amount to be paid. This was 29 CAD per day that was not planned. I thought only an amount for e.g. the first 500 CAD was applicable without any additionele insurance
review from
-
10,0
Pros: Great price on an SUV. They put us in a Jeep Sahara (?). Very clean and very comfortable.
review from
Other suppliers in Surrey scored
Where can I find Dollar hire cars in Surrey?
7319 King George Highway, Dollar car hire
Address
7319 King George HighwayHours
| Monday | 08:00 - 17:30 |
| Tuesday | 08:00 - 17:30 |
| Wednesday | 08:00 - 17:30 |
| Thursday | 08:00 - 17:30 |
| Friday | 08:00 - 17:30 |
| Saturday | |
| Sunday |