4.0
When I booked I ordered an all wheel drive, the rental collection desk tried to change to a rear wheel drive, but the big issue was they changed my drop off time from 6pm to 5pm even though I never asked them to, I dropped the car off at 5:10pm, only to be billed an extra $50.Reviewed Jan 12 2026
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2.0
They texted me the day of pick-up to inform car selected was not available and should cancel the reservation.Reviewed Jan 10 2026
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2.0
I never got to rent the car I drove 1 hour and half to get to the airport where I was then told I had to have a credit card which when i made the reservation yall let me use a debit and didn't inform me I had to have full coverage and on top of all that the employees were really rude about it embarrassed me and you put my money o. Hold and it still has not been.put back on my cardReviewed Jan 8 2026
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2.0
Timely availability of vehiclesReviewed Jan 6 2026
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2.0
Staff when renting the car was extremely rude and was not willing to help they did not honor the rental and a new contract was createdReviewed Jan 5 2026
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10.0
There was noboday at the dropoff... have to call somoeoneReviewed Jan 5 2026
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4.0
Terrible to have to pay for both husband and wife to drive. 1st time ever that I experienced this. Ended up paying a extra $320. Totally blind sided.Reviewed Jan 4 2026
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2.0
Extremely poor. Dollar failed to disclose critical return restrictions before pickup. My confirmation email explicitly stated a same-day return at 9:00 PM, but upon arrival I was told the office would close at noon, be closed all day Sunday, and that I would be charged an extra day because returns would not be processed until Monday. This information was never disclosed during booking. I was informed only at the counter, when I had no time to change plans without missing a time-sensitive event. I was effectively forced to accept a longer and more expensive rental than what I agreed to. Even though the car was physically returned on Saturday via after-hours drop-off, I was still charged for an additional day due to Dollar’s internal processing policy. This is misleading, unacceptable, and a clear failure of transparency. I would not rent from Dollar again.Reviewed Jan 4 2026
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4.0
Really bad experience. It was truly a horrible experience. I rented a car online, selecting the model with the features and price I wanted, but when I arrived at the agency, they gave me a smaller, cheaper car with different features. In addition, I had to wait around 40 minutes due to a mistake they made with a customer who arrived just before me. She was also unhappy because we paid for one car and they gave us a different one. It was a total fiasco. I asked for a refund or the difference, since the car they gave me was smaller. The response was dismissive and rude: no refunds, no more cars. It was very cold and I was with my daughter, so I had to take it. But the experience was terrible. Translated with DeepL.com (free version)Reviewed Jan 4 2026
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10.0
Excellent customer servicesReviewed Jan 2 2026
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2.0
I haven’t good experience for rent car with hertz and dollar I reserved one suv car for 394 dollar Canada but they charge me 1650 Canadian dollars They told me must be insurance that price was 1250 dollars but I have credit card for coverage insurance but they said must be purchased insurance I arrived in Cancun Mexico 25 December 2025 and that day was very busy and haven’t any choose That was froudReviewed Jan 2 2026
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2.0
Vehicle needed brakes replaced, STRONG AND PERVASIVE ODOR OF MARIJUANA YHAT DID NOT DISSIPATE, vehicle requested was not provided and as such one traveler was left behind.Reviewed Jan 2 2026
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