Guest reviews
Overall rating
8,9
Excellent
Based on 28 reviews
Cleanliness
9,1
Comfort
9,0
Pick-up/Drop-off
9,0
Value for money
8,5
Pros
"Staff was friendly and swift."
(in 1485 reviews)
"Dropoff was quick and easy"
(in 270 reviews)
"Staff friendly and car clean."
(in 613 reviews)
Cons
"The customer service was rude"
(in 346 reviews)
"Didn't have car I reserved."
(in 199 reviews)
"I'm disputing with my credit card!"
(in 115 reviews)
Recent reviews
Traveller rating
11
3
1
1
0
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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8,4
Pros: yes staff was a joy to work with.
Cons: will be using service in the future
review from
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10,0
Pros: Pick up and drop off were smooth, quality, clean vehicles.
Cons: There were two unreported scratches (one was 12" long) on the vehicle so a few minutes were spent running back into the booth to make sure they knew about them before I drove the car away.
review from
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7,2
Cons: Broken windshield
review from
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7,6
Would not recommend a sedan for Fairbanks in the winter
Pros: The car was clean and good on gas.
Cons: The car did not have adequate tires or all-wheel-drive for anything outside a completely clean Road. The car would be perfect in the summer!
review from
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10,0
Pros: Great service.
review from
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10,0
Pros: Shelly at the Dollar desk was wonderful. So personable and friendly. Car did great with studded snow tires. Comfy and great heater for a cold Fairbanks day.
review from
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10,0
Perfect
Pros: Friendly service and car was clean
review from
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10,0
Excellent experience
Pros: Friendly service at pickup and drop off, ran great, clean and comfortable! I appreciated the price adjustment made when my travel plans changed and I returned the car early. Thank you!
review from
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9,6
FRIENDLY PERSONNEL AND GOOD AUTO
Pros: COURTEOUS, FRIENDLY AND INFORMATIVE PERSON AT COUNTER. UPGRADED AUTO FROM ECONOMY TO SMALL SUV FOR SAME RATE.
review from
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6,4
Unadaptable
Cons: Set reservation for the 6 wks in AK, but when arrived would only give contract for one month. Had to return to airport and renew contract- inconvenient. Would not reimburse for the tire I had to fix in order to return car. Kept copy incase the rim was damaged. Will not rent from Dollar in Fairbanks again if there is another option available. Poor service for AK!
review from
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10,0
We got a nice vehicle ( a Nissan Altima) during a
Pros: Fast and friendly counter service. The car was out in front of the airport and it had plenty of luggage space. Dollar rental had an easy pick up and return. Homer
Cons: We like the car we rented!
review from
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3,6
never gain
Cons: had a printout confirming my reservation which was conveniently lost - they couldn't find me anywhere so a new reservation was going to cost me THREE times the original amount. Ended up with a Yaris which had manual mirrors, no cruise, no overhead light for TWICE the original price. Final bill was totally wrong - charged me $300 for four days of an upgrade, etc.
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