Guest reviews
Overall rating
7,6
Good
Based on 2 320 reviews
Cleanliness
8,4
Comfort
8,2
Pickup/dropoff
7,8
Value for money
7,8
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
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car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
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car smelled
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7,6
Cons: Custom service
review from
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5,6
Pros: The staff was friendly And did adjust the price due to the problems
Cons: The minivan we reserved they did not have. We had 6 people with luggage and had to settle for an SUV that could handle 5 people and some of our luggage the vehicle also had a cracked windshield. Luckily the family member we were visiting was able to pick up and return us to the airport
review from
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8,8
Pros: A smooth pick up and drop off process. I really liked the vehicle
Cons: The vehicle had been hastily cleaned and there were many greasy handprints and footprints on the passenger side dash. It also had been sprayed out, was dripping wet on the mats and underneath the plastic liner the carpet was soaked.
review from
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9,6
Pros: efficient staff both check out and check in
Cons: nothing
review from
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5,2
Cons: thought vehicle was reserved for evening return, Avis said no it was due in at Noon, paid penalty fee.
review from
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10,0
Pros: Everything was great. No problems.
Cons: No
review from
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9,6
Terrible Tires
Pros: The car was delivered as advertised. Clean, well maintained and in good condition.
Cons: The tires were inadequate for the snowy and icy conditions. The car should have been equipped with all weather tires at the very least. It would have been safer and much more appropriate to have had studded snow tires installed.
review from
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5,2
Operations need improvement
Pros: Reasonable rate
Cons: Office opened 40 minutes late. First assigned car wasn't ready.
review from
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7,2
Somewhat satisfied
Pros: The car was very nice. The agents were very apologetic for nobody being at the counter when they were supposed to be. They did offer a free gps for our rental car because of their error.
Cons: I was assured that somebody would be at the airport counter when we arrived. We arrived at 2:20 am, the counter was supposed to close at 2:30am. We were unable to get our car that day. We had to go back to the airport the next day.
review from
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6,4
Pros: The vehicle was great.
Cons: I had to wait an hour to get my vehicle that was reserved. When i returned the vehicle they did not have a record of it since the numbers had been messed up and my vehicle showed it was already returned. Customer service during drop off was very poor
review from
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4,4
Pros: The car was a good car.
Cons: Workers were not quality employees. Did not seem to know what end was up. Told me to take the white SUV by the curb. The car was bright blue. The car was marginally clean. There were not employees working at drop off and no instructions as to what to do. An air port worker gave me instructions as to what needed to happen. A poorly run operation.
review from
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10,0
Quick and Easy
Pros: Friendly agent and quick service. Car was clean and in great condition
review from
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8,8
Pros: A smooth pick up and drop off process. I really liked the vehicle
Cons: The vehicle had been hastily cleaned and there were many greasy handprints and footprints on the passenger side dash. It also had been sprayed out, was dripping wet on the mats and underneath the plastic liner the carpet was soaked.
review from
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9,6
Pros: efficient staff both check out and check in
Cons: nothing
review from
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10,0
Pros: Everything was great. No problems.
Cons: No
review from
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9,6
Terrible Tires
Pros: The car was delivered as advertised. Clean, well maintained and in good condition.
Cons: The tires were inadequate for the snowy and icy conditions. The car should have been equipped with all weather tires at the very least. It would have been safer and much more appropriate to have had studded snow tires installed.
review from
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10,0
Quick and Easy
Pros: Friendly agent and quick service. Car was clean and in great condition
review from
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7,6
Cons: Custom service
review from
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7,2
Somewhat satisfied
Pros: The car was very nice. The agents were very apologetic for nobody being at the counter when they were supposed to be. They did offer a free gps for our rental car because of their error.
Cons: I was assured that somebody would be at the airport counter when we arrived. We arrived at 2:20 am, the counter was supposed to close at 2:30am. We were unable to get our car that day. We had to go back to the airport the next day.
review from
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5,6
Pros: The staff was friendly And did adjust the price due to the problems
Cons: The minivan we reserved they did not have. We had 6 people with luggage and had to settle for an SUV that could handle 5 people and some of our luggage the vehicle also had a cracked windshield. Luckily the family member we were visiting was able to pick up and return us to the airport
review from
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5,2
Cons: thought vehicle was reserved for evening return, Avis said no it was due in at Noon, paid penalty fee.
review from
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5,2
Operations need improvement
Pros: Reasonable rate
Cons: Office opened 40 minutes late. First assigned car wasn't ready.
review from
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6,4
Pros: The vehicle was great.
Cons: I had to wait an hour to get my vehicle that was reserved. When i returned the vehicle they did not have a record of it since the numbers had been messed up and my vehicle showed it was already returned. Customer service during drop off was very poor
review from
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4,4
Pros: The car was a good car.
Cons: Workers were not quality employees. Did not seem to know what end was up. Told me to take the white SUV by the curb. The car was bright blue. The car was marginally clean. There were not employees working at drop off and no instructions as to what to do. An air port worker gave me instructions as to what needed to happen. A poorly run operation.
review from
Where can I find Avis hire cars in Fairbanks?
6450 Airport Way, Suite 5, Avis car hire
Address
6450 Airport Way, Suite 5Phone
+1 907 474 0900FAQs about hiring a car from Avis in Fairbanks
How many car hire locations does Avis have in Fairbanks?
Avis has 1 car hire location in Fairbanks. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Fairbanks Airport (FAI)?
Yes
Does Avis offer shuttle or airport pick-up services from Fairbanks Airport (FAI)?
Yes