Holiday Inn Express - Dallas Downtown, An IHG Hotel
302 South Houston Street, Dallas, TX 75202, United States
+1 214 761 9090From
R1 403
Cheapest
rate per night
6,7
Okay
based on 638 reviews
About Holiday Inn Express - Dallas Downtown, An IHG Hotel
- Hotel RoomYou’ll have a private room with all the hotel’s amenities
- Clean and TidyThis stay has listed several different cleanliness practices.
- FreebiesThis stay includes Wi-Fi and Breakfast for free
Located in West End Historic District, this hotel is steps away from John F. Kennedy Memorial and Dealey Plaza. Sixth Floor Museum and Reunion Tower are also within 10 minutes. Dallas Union Station is only a 2-minute walk and West End Station is 6 minutes.
Photos of Holiday Inn Express - Dallas Downtown, An IHG Hotel
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Double rooms(R1 687 - R11 009)
Amenities at Holiday Inn Express - Dallas Downtown, An IHG Hotel
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- TV
- Cable or satellite TV
Health and safety
- Daily housekeeping
- Contactless check-in/check-out
- Physical distancing in dining areas
- Physical distancing rules
- First-aid kit
- CCTV in common areas
- Enhanced cleaning
- Hand sanitiser in guest accommodation and key areas
- Screens or physical barriers placed between staff and guests in appropriate areas
- Use of cleaning chemicals that are effective against coronavirus
- Guest accommodation is disinfected between stays
- Safe
- Guests can opt out of accommodation cleaning
- Staff follow all safety protocols as directed by local authorities
- Disinfection of high-touch surfaces
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Safety deposit box
- Mini-market on site
- Meeting/Banquet facilities
- Room service
- Key card access
- 24-hour front desk
Dining
- Breakfast included
- Snack bar
- Restaurant
- Bar/Lounge
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Accessibility and suitability
- Disabled access
- Lift
- Multi-lingual staff
- No smoking
- Designated smoking area
Bathroom
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Computer use available
- Fax/photocopying
- Desk
General
- Family rooms
- Telephone
- Storage available
Media and entertainment
- Cable or satellite TV
- TV
Parking and transportation
- Parking
Bedroom
- Alarm clock
Family friendly
- Complimentary breakfast
Fitness
- Fitness centre
Reviews of Holiday Inn Express - Dallas Downtown, An IHG Hotel
6,7
Based on 638 verified guest reviews
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Pros:Convenient lovation
Cons:My room had a musty/dusty like smell to it and some renovations to the halls ways and elevators needs to be done; including more elevators for a motel that size.
Pros:The location is okay.
Cons:Cleaning and Customer Service
Pros:The room was very comfy
Cons:Na
Pros:The room was fairly nice but not worth $240.00 a night.
Cons:When checking in I asked for the rate that was currently on the internet not the rate when I booked. Denied. Military discount, Denied. There was no guide for the TV and no hotel information pamphlet in the room anywhere. 2 TV's and 1 remote. Parking was either valet for a $25.00 fee or run out to meters ever 2 hours. NO other option. I will never go back and might just ignore La Quinta altogether.
Pros:Very colorful
Cons:I arrived to find my A/C was saying error in my room. We thought that if we turned it on it will work but nothing. We called the front desk and she said that she did not have anyone on staff to come look at the A/C and it would take maybe 30 mins and will call me back to let me know what will happen. This was about 7:20pm and nothing was told to us about anything. I had my husband to go to downstairs around 8:15pm and ask for a fan just to get cooled because we were going to an event downtown and I needed to get dressed. The person was on her personal phone and said she did not have a fan. Not even suggesting to accommodate at all. I had my cousin who works for the LaQuinta in another city to call to get something done. The lady runs to our room and proceeds to tell my husband what to do to fix it. He moved the fridge and unplugged it as she said but we are guest and he did this in his TUXEDO!! No help from her at all. We went to our event came back at 1:04 am and the new shift had no ideal of the issue. Needless to say they couldn't get it to work and lucky for us we live in Dallas and went home. Now the staff was very apologetic of the problem and refunded our stay. I LOVE this hotel chain because of the breakfast and home feel and never had a problem until traveling to this location in my own city. This location gets a hug side-eye for inconvenience from me. *The rooms were rather small and you have to valet and it $25+ tax that was not made aware.
Pros:Great location
Cons:Parking is not included
Pros:Location: Was very helpful since it was close by to the Tram station. Facilities: Breakfast great and room was fairly clean
Cons:Cleanliness: In room was good, but each floor had 1/2 the floor closed off (which was left wide open very frequently) for reconstruction. Hallways were a mess and I constantly kept finding pieces of plaster and nails in front of my doorway. Would have been smarter to seal off an entire floor for construction rather than 1/2 a floor every floor (or atleast the floors I saw personally since I went exploring because multiple Ice Machines were broken). Comfort: Besides the construction literally right next to my room, the plaster pieces, and nails... It was fairly comfortable. Location: My only issue was the parking. Even though they gave me a ticket when I gave them my keys you might want to get them a better tracking system. They apparently had lost my keys in the key pile in their office. I had to explain what my rental car and keys looked like just to narrow it down to 3 key sets. Would be kinda worried if this was a personal vehicle. Staff: The check-in and check-out process was smooth I will give them that. As for my other complaints (described in the cleanliness part) was met with 1 of 2 very well rehearsed apologies which seemed more of a blow off apology. Even after telling them I work in another hotel and to just lay it out straight to me (I'm understanding especially since the hotel I work at just did renovations), they still gave me the rehearsed blow off apology. Value for money: I'll let you decide from the above if $100+ per night is worth it. Especially considering this is gonna be ongoing til February 2016 (from what staff said to me directly). As a fair warning they are not advertising the construction on any website except their own. Even if you call up to confirm your reservation they don't even disclose to you (in email or over the phone) that they are under construction.
Cons:Would not recommend this hotel. The decor is drabby and outdated. The hotel was undergoing construction so place reeked and covered in dust. Not only was the hotel filthy but the rooms were as well. And no available outlets to charge phone in room except the bathroom. Bums walk around the area, the only parking at the hotel you have to pay for...and it's down the street and around the corner. Overall, bad experience and wished I would've gone elsewhere. However, the staff was friendly.
Pros:Front desk staff was helpful, and the breakfast was good.
Cons:No insulation in the walls...the couple next door fought for two and a half hours starting at 2 am. Also, none of the lamps were plugged in when we got there and there were giant cleaning carts in the hall ways right outside of the door.
Cons:The hotel was under renovation. The pictures online looked nothing like the hotel.
Location
302 South Houston Street, Dallas, TX 75202
What's nearby
- John Fitzgerald Kennedy Memorial157 m
- Reunion Tower287 m
- Sixth Floor Museum at Dealey Plaza322 m
- Dallas World Aquarium0.7 km
- Perot Museum of Nature and Science1.1 km
- Dallas Museum of Art1.3 km
- Crow Collection of Asian Art1.3 km
- Nasher Sculpture Center1.4 km
- Klyde Warren Park1.4 km
- American Airlines Center1.5 km
- Old City Park2 km
- Dallas Zoo3.9 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Holiday Inn Express - Dallas Downtown, An IHG Hotel
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Value for money | 7,0 |
|---|---|
Distance to city centre | 0,6 km |
Nearest airport | Dallas Love Field |
Distance to airport | 8,8 km |