Excellent
10,0
Pros:
Staff were very friendly and attentive
Cons:
Nothing sticks out as a dislike
Excellent
10,0
Pros:
Proximity to airport, Huge room, very comfortable bed, bathroom with a bath !!! Only met one staff , Ruairi ,and he was great , hospitality personified !
Cons:
I took a smiley off for facilities as there was no bar/restaurant open , not their fault , Covid protocols , but they did have very prompt room sevice to compensate:)
Excellent
8,0
Cons:
We met with sister in law and her family for dinner. The staff were excellent, very child friendly, very obliging and courteous to all. Meal was very good. We stayed in hotel. Rooms were clean, well appointed and comfortable. We all enjoyed our stay.
Okay
4,0
Pros:
The aesthetic for luxury stay experience was to the level of its fame and the advertised online. However the sensation of comfort, fashion and overall beauty of the common areas (restricted), did not aid in saving my experience from disappointment.
Cons:
Before main event- I have to say I was unpleasantly surprised by finding myself waiting in the cold night at the front entrance locked when returning on the second day. It was a Sunday evening- only 20 past 22, so not even 11pm, and the card does not work for this gate entrance which is always open but Sunday nights, seemingly- this is not advised anywhere nor you are informed ! After 10 minutes ringing, the gentleman who came out to open in a rush said to me "But didn't you ring the bell? There is a bell" when he had taken a while and clearly heard the working bell which I had been ringing as he came out in a rush. I was offered free breakfast for he inconvenience (I got a croissant and tea brought.) Unfortunately, this was not all. The hotel room ceiling fell on me when asleep around 1am to 2 am. I of course got startled, hurt by the heavy enough wooden piece which dropped on top of me and and luckily no serious injuries happenned. Missed my face by 1 cm hitting my arms around my head. The piece had fallen on top of my double bed and the children's bed in the room, too. Rang to notify reception. I was offered a drink on the house. I said with the room change would be enough. Next morning after the events I had to take the day off to get some rest and sort this- I was expected by staff at reception and had a meeting with the General manager of the hotel. I was assisted with understanding, in kind and professional manner. However, clearly the hotel interests where prioritized, since I was told that it was just a mere fright because I got no serious injuries and that if ther whad been children the conversation wouldve been different but thankfully I am fine. I was only reimbursed that one night of "disrupted sleep". No compensation was offered for this unconventional and undoubtedly unpleasant experience.
Excellent
9,0
Pros:
Lovely room! Loved the view from our balcony, all of Cork City was on show!
Cons:
The only comment I have would be that we had booked a room which would clearly have been for a couple and only found one bath robe in the room so we did have to request another. Would have liked some more coffee/tea sachets but these are just small things !
Excellent
9,0
Pros:
Beautiful hotel, staff couldn't have been nicer, but my favourite thing about it was it's autism friendly features, wow is the word comes to mind
Excellent
10,0
Pros:
N/A
Cons:
Room was a good size with a comfortable extra large double bed. House coats provided. Bath with shower and Paul Costello products. Nespresso machine and kettle. Minii fridge. Good room service menu.
Excellent
9,0
Pros:
Great for families, cinema room, playroom, lots of seating areas to relax, spacious foyer, nice modern hotel
Good
7,5
Pros:
I find it very convenient that the hotel is so close to the airport. My flight out was at 6 am. Staying as close to the gate as possible is a must for me. It is also quite close to the freeway and the city center is only 15 minutes away.
Cons:
The shower screen/curtain was a bit smelly. I didn't enjoy that very much in the morning. I haven't done anything about it nor did I report it to the reception. I wasn't that bad after all.
Excellent
8,3
Pros:
The friendliness at check-in
Cons:
The WiFi signal in the hotel is really poor and has low speed
Excellent
8,5
Excellent
9,3
Excellent
9,7
Cons:
Great overall. Slow service in lobby area for the lobby menu was only complaint.
Okay
5,7
Pros:
Location and cleanliness, except for being a smoking room, of the hotel are very good.
Cons:
We had to book online at the last minute. Booked 3 rooms for 3 adult family couples. When we got there we realized with the rooms given, no way to tell online, we could get away with 2 rooms as they were big rooms. We asked to change and weren't allowed because of the online booking. Also one day of the rooms assigned was a smoking room that smelled very strongly of cigarettes, again asked to change and weren't allowed to. Rooms were quite pricey as well, the most expensive night on our 2 week vacation was at this hotel. Had breakfast the next morning and one room came with breakfast, no idea why?
Excellent
9,1
Pros:
The hotel and rooms were very attractive and clean. The restaurant was fine.
Cons:
The room was on the warm side and the only bedding was a duvet. We prefer a sheet with a blanket.
Excellent
9,7
Pros:
Everything! I wonder why it's just 4 star? Clearly 5 star service.
Excellent
8,2
Pros:
Comfy and well priced
Cons:
Massage chairs in cinema not working Food in restaurant not too great
Excellent
10,0
Pros:
Great large room with all facilities incl wifi. Great breakfast with eggs cooked to order. Great evening meal in restaurant. We are world travelers staying in 3-4 star chain hotels, we wish every hotel was this good! We never heard one plane take off! Stay here. We cancelled a city centre hotel in Cork on arrival because of traffic and limited parking. i.e. No parking! Stay at this hotel ! You will be pleased. Staff are very helpful too!
Excellent
10,0
Pros:
Fantastic. Stayed 7 nights, would go back to Ireland just to stay at this hotel. Rooms were big, comfortable, and clean. Staff was wonderful, especially Manny at the front desk. Went out of his way to make sure we had everything we needed. Restaurants were good, location was central to everything. Highly recommend !
Excellent
10,0
Pros:
Excellent, clean hotel with an extremely convenient location. It was a wonderful value for the price.
Excellent
9,3
Pros:
Next to airport. Nice, clean room. Helpful staff.