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|"clean, friendly staff, safe location."||(in 28 reviews)|
|"Tasty breakfast and clean room"||(in 43 reviews)|
|"Large room and very clean."||(in 41 reviews)|
|"But it smelled like smoke"||(in 6 reviews)|
|"Cold draft coming through door."||(in 6 reviews)|
|"Not secured at night."||(in 4 reviews)|
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The staff were friendly and helpful. The room was clean and the beds were comfy.
Room had microwave and fridge. Location only 5’ from shopping and restaurants.
Tv reception was very bad. Breakfast very basic and not cooked on premises. Bathroom needs a fan for shower steam
Would return, nothing bad to say
Front desk staff were very polite. Room had ammenities listed online and we got exactly what we paid for.
Pool and jacuzzi weren’t open. Definitely a downfall but cannot complain as we only stayed one night.
Strange design, small rooms, no desk, drafty cracks in doors, loud heaters. Not a hospitable environment.
Customer service is important
The lobby was warm and inviting but once past that everything went downhill.
I booked this room through Hotel.com in advance, I usually stay at the Best Western several miles away in Lackawanna NY but it was booked due to a wedding so I wasn't concerned with the switch. The person who checked me in appeared to be training a new employee at the front desk and was very curt and cold. He was not rude but not the friendly help full employee attitude I've come to expect from the Best Western brand. OK I give him the benefit of doubt and write it off as him having a bad day and ask where the room is. He tells me it's all the way in the back of the building drive around the building and take a left and another left and go in the back door. I asked if there was a cart there because I just had surgery and couldn't carry luggage. NO offer to help and he told me there might be a cart somewhere down there and if there wasn't I could come up front and get one ( again no offer to help or see that there was one there for me ) So I get to the back entrance and of course there is no cart so I lug my suitcase in so I can get a hot bath and unwind after a long drive. To my horror the room is so small it reminded me of one of those trucker dives that rent rooms by the hour, and the straw that broke my back was there was no bath tub only a small shower. I turned around and headed back to the front desk. to remedy the situation. I explained everything to the fellow who checked me in and he told me he had no other rooms with a tub at my price because I paid through a 3rd party. I had my computer with me and pulled up the confirmation and showed him under the amenities it said bath. He told me he would not upgrade and for me to call where I booked the room from and he would authorize a refund. I did and they send me about 2 miles away to a Marriot Residence inn and it was a wonderful stay.
Located in Buffalo, Best Western PLUS Galleria Inn & Suites is an easy drive from Niagara River and Buffalo Zoological Gardens. It has a fitness centre, as well as a 24-hour reception, an outdoor pool and laundry facilities.
The hotel has 108 rooms and has been recently refurbished. In fine weather, an outdoor terrace offers a nice spot to relax.
Each comfortable room at Best Western PLUS Galleria Inn & Suites offers tea and coffee making facilities, a refrigerator and ironing facilities, as well as all the necessities for an enjoyable stay. They are also fitted with a hair dryer and a microwave.
For those guests who enjoy exploring local dining options, there is a great selection right on the doorstep. Those staying at the property can also easily discover nearby attractions, such as KeyBank Center.
based on 377 reviews
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Most popular landmarks
- Buffalo Fire Historical Society 1 km
- Walden Galleria Mall 4,4 km
- Holiday Twin Rinks 4,9 km
- Buffalo-Depew Amtrak Station 6,3 km
- Hilton Garden Inn Buffalo Airport 7,8 km