|Pick-up location||Winter Haven|
8,0 Very Good
Pros:It was a nice, clean vehicle, easy to rent and the staff was nice
Cons:I brought the vehicle back one day late, which I let them know about ahead of time and they told me that I would just pay for extra day, but they also added on an additional 15.00 as a late fee plus taxes which made it 85 dollars for the extra day, not 60 which is what they told me.
Pros:I liked the pleasantness of the rep. Very knowledgeable and kind.
Pros:The staff was courteous and helpful.
Cons:Understanding the size of the “too small” SUV we originally reserved. But the staff made it right with us.
Pros:They did not have any cars until the next day!
Cons:To have car as promsed!
Pros:Terry was helpful. He was professional and super friendly. He asked what my plans were and suggested an upgrade that made my plans so much easier. He also arranged transportation to where I needed to go when I returned the vehicle.
Cons:Everything was perfect
Pros:He sorted out a problem for us when our plans changed. He is the kind of person who will make us rely on Hertz in the future. Well done, young man.
Pros:These folks go above and beyond when it comes to customer service! I was in and out in minutes, both picking up and dropping off. I have rented from the others on that strip and can honestly say HERTZ you make renting a car in Winter Haven Florida the best there is both price and convenience.I was charged just what my kayak online reservation was made for, no surprises, It was truly a pleasure doing business with you!
Cons:Having to talk to the 800 person to extend my reservation for a day. She was rude, didn't listen to me, and didn't have good command of the English language.If she would have been my first point of contact I would not have booked with Hertz.
Cons:Slow service Employees chatting with customers despite line up
Cons:Rubber floor mats to protect rugs ....it rains sometimes..folks...I don’t like messing up someone else’s car with my dirty shoes
Pros:At Winter Haven the service was great. Very helpful and friendly. A whole different experience than Fort Lauderdale.
Pros:The kindness of the worker.
Pros:The staff was amazing and made the process super quick and easy!
Pros:Nothing, horrible costumer service.
Cons:If it had more information about business hours or things pertaining the rental it would be better, and better employees that are less rude.
Pros:Good customer service
Cons:Car was not clean
Pros:Great service. Great value for the amount paid. They even called mid trip and after drop off to check and see how everything was going.
Cons:Everything was great. I have no negative comments about this experience.
Pros:Prompt service, helpful staff, great vehicle for the price.
8,0 Very Good
Pros:The person at the drop off notice the incorrect paper work and corrected the mistakes.
Cons:The paper work at the pick up was incorrect.