6.0 GoodFeb 24 2021
Able to get us a rental last minute. Did have a long line of customers waiting.Said no to the insurance and the agent even repeated it back that I didn’t want it but was still charged 29.99 a day for it.
10.0 ExcellentNov 4 2020
Easy process, nice carThey don’t pick up from MCO airport.
5.6 OkayNov 1 2020
Reservations mean nothing at Enterprise. I reserved a standard car and when I arrived I was told they didn't have any standard size cars available. They would have to put me in a Jeep Compass at my cost ($130 more for the week). After 1 hour of waiting and talking with employees they put me in a smaller car (Corolla) for the same price. I reached out via FB to Enterprise and was told someone would review this and get in touch. Nope, nothing. Will not rent from Enterprise again.
10.0 ExcellentJul 11 2019
The staff was super friendly and helpful. The pickup and drop off process took less than 15 minutes.Cleanliness of the vehicle when we picked it up could have been better.
6.0 GoodMay 25 2017
Good Car, Poor Service- This enterprise was unwilling to pick us up at our location even though we were only around 8 miles away. - The employee did not communicate any information more than she had to. The reservation was in my name, but my boyfriend was going to be the only driver. Since it was on my card, she would not let him be the only driver. We had to pay an additional fee for a second driver even though I was not going to be driving the vehicle. We mentioned this to her and she did not seem to care and said the card had already been run. - We received a vehicle with a tank "slightly under full". It is difficult to know exactly how much gas was in the vehicle upon return.
4.4 OkayApr 22 2017
nothingthey held $200 as a deposit which was never informed while booking, why would i give extra deposit when i am giving my credit card info. Also they gave me a hatchback coupe, i could not even carry 2 bags in that car, this is what i haven't paid for,
7.2 GoodMar 15 2017
Charged an extra 2 hours when I brought back car at correct time. If I hadn't pointed this out and received a $24 credit, I would have paid this fee for no reason. Also, at time of pickup was told that pickup location for car was off site of airport. Luckily girl allowed for a same day transfer and honored my weekly rate of $299 but I could of ended up paying well over $500 when this wasn't disclosed at time of booking.
2.0 MediocreMar 14 2017
Poor serviceNothing went to pickup the car and found out wrong place the place closed at 2 we arrive at 4 had to pay5double the price then was quoted.Not being told that the location was far away from the airport
2.0 MediocreMar 8 2017
Don't Rely on Enterprise's Slogan "We'll Pick YouWe booked our car through Enterprise because it was close to the airport. When we called to ask if there was a shuttle to their facility from the airport, they said no, we had to find a way to get there and they were about a half hour away. I stated to them "Your slogan says "We'll pick you up."" They said they don't pick up from the airport. What the heck? Really? So, I cancelled my car rental and rented from Avis in the airport. Enterprise just lost my business.
2.0 MediocreFeb 21 2017
MisleadingNothingThe agency was actually off the airport property and would neither " pick us up" or the agency on premises would not honor the price or take us to the other site, great teamwork and customer service guys. I'll be sure to rent there again, Not!!