Pros:Great price. Great customer service.
8,8 Very Good
Pros:Got an unexpected upgrade because the type I rented wasn't available. Vehicle was in excellent condition. Lenience with dropoff time is a good policy.
Cons:Car rentals are expensive, period; not my favorite way to spend money. Not a fan of the hard sell on extra unnecessary insurance; my ability with risk assessment is better than that.
Pros:Tyler was the most pleasant and professional rental car agent I've EVER encountered. So personable, professional and accommodating. He also had great follow up and memory when I called to ask him a question. Honestly, Enterprise would be foolish to not pay attention or not advance this employee. I'd rent again from Enterprise just because of Tyler and what a great brand ambassador he was!
Pros:Service was excellent
Show reviews that mention
Pros:Overall was great, the car was clean and ready to go, the drop-off was simple. A great rental.
Cons:I've rented a lot of vehicles. It could not have been better in any way.
Pros:Marcin was amazing. Above and beyond and saved our trip.
Pros:Customer service at Palatine location was excellent!
Cons:The car I requested was not available. My rate was adjusted and the team member and I found a car together that worked for me. No complaints, but it would’ve been nice to have the SUV. The car also had a distinct smell as if the previous renter had smoked A LOT of cigarettes inside of it. It was not unbearable, but I got out of the car smelling like the cigarettes. In retrospect, I would’ve found a vehicle without the smell.
Cons:They don't write in the price of the insurance which doubles the price of the car. I asked if I could have the insurance fee removed and they told me to drive back to the pick up location which I did and when I got there they told me if they took the insurance off they would have to close out my reservation and start a new one which would charge me twice for the initial day. Very frustrating and they were not very helpful.
Pros:The folks behind the Hertz counter in Palatine where very accommodating nice and very willing to help. Great People!!!
Cons:Didn't like the auto we rented so found out I don't like Jeep Compass's.
Pros:Everything was super and perfect. Employees was very friendly.