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5 locations in Wheeling
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10,0 Wonderful
May 2017
Pros:
Great price. Great customer service.8,8 Very Good
Dec 2016
Pros:
Got an unexpected upgrade because the type I rented wasn't available. Vehicle was in excellent condition. Lenience with dropoff time is a good policy.Cons:
Car rentals are expensive, period; not my favorite way to spend money. Not a fan of the hard sell on extra unnecessary insurance; my ability with risk assessment is better than that.10,0 Wonderful
Dec 2016
Pros:
Tyler was the most pleasant and professional rental car agent I've EVER encountered. So personable, professional and accommodating. He also had great follow up and memory when I called to ask him a question. Honestly, Enterprise would be foolish to not pay attention or not advance this employee. I'd rent again from Enterprise just because of Tyler and what a great brand ambassador he was!10,0 Wonderful
Feb 2016
Pros:
Service was excellentOne location in Wheeling
2 locations in Wheeling
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10,0 Wonderful
May 2021
Pros:
Overall was great, the car was clean and ready to go, the drop-off was simple. A great rental.Cons:
I've rented a lot of vehicles. It could not have been better in any way.10,0 Wonderful
Jul 2020
Pros:
Marcin was amazing. Above and beyond and saved our trip.6,0 Okay
Jun 2020
Pros:
Customer service at Palatine location was excellent!Cons:
The car I requested was not available. My rate was adjusted and the team member and I found a car together that worked for me. No complaints, but it would’ve been nice to have the SUV. The car also had a distinct smell as if the previous renter had smoked A LOT of cigarettes inside of it. It was not unbearable, but I got out of the car smelling like the cigarettes. In retrospect, I would’ve found a vehicle without the smell.4,0 Mediocre
Nov 2017
Cons:
They don't write in the price of the insurance which doubles the price of the car. I asked if I could have the insurance fee removed and they told me to drive back to the pick up location which I did and when I got there they told me if they took the insurance off they would have to close out my reservation and start a new one which would charge me twice for the initial day. Very frustrating and they were not very helpful.10,0 Wonderful
Aug 2017
Pros:
The folks behind the Hertz counter in Palatine where very accommodating nice and very willing to help. Great People!!!Cons:
Didn't like the auto we rented so found out I don't like Jeep Compass's.10,0 Wonderful
Mar 2017
Pros:
Everything was super and perfect. Employees was very friendly.Cons:
N /AOne location in Wheeling
One location in Wheeling
Most popular car type | Compact |
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