Pros:Pick up was tedious because the computers were down.
Cons:The car was very dirty and the windshield so smeared on the interior that I had to clean it myself.
Pros:The staff was amazing and so friendly.
Cons:The car was dirty when we picked it up. Sanitized- but not really cleaned.
Pros:The Car worked okay and got great mileage and the staff really tried to help - they were just understaffed for the amount # of cars going out and coming in.
Cons:The 7 passenger Van was 2.5 hours late in getting to my pickup location. I did not receive a call until I arrived in the parking lot at 9:00 a.m. to pick it up. I had to return and I actually picked it up at about 11:30 a.m. and spent a about 30-45 minutes waiting as they were totally understaffed. The care worked fine, but was smaller than what was advertised - it was definitely not an equal to the model advertised which was a Nissan Pathfinder.
Cons:Actually having my rental car. They did not have any available rentals even after I had made my reservation days before. Associate who called me was very rude
Cons:The employees actually drove the car before renting it out. There was a ridiculously loud roar coming from wheels. So loud could be heard over radio and almost max volume
Pros:Very friendly and helpful great service highly recommend
Cons:Have rented from here many times and its always been decent. This time it was awful. Car optuins were all either sticky, dusty or stained sears. As a business traveller this is unacceptable. The customer service was also lacking tremendously and I refused to proceed with the rental.
Pros:The price was good.
Cons:The high pressure to buy the additional "coverage." I tried to politely tell the agent that I did not want any additional coverage, but he persisted in trying to scare me into buying the coverage. When I again told him that i declined, he told me he was just doing his job. When I returned the car I was asked how my rental experience was and I told the gentleman that i didn't like the high pressure tactic to sell me the insurance. He responded with "That's the name of the game." i replied that I thought is was a crummy game.
Cons:Even though we had a confirmed reservation they had no car for us. They said a "glitch" in their reservation system caused overbooking. They said they would call us when a car came in from another location but they never called. The same thing happened to my niece this summer at another VA location. Never again will we use Enterprise
Pros:Pick up service provided, clean vehicle, fast process
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Pros:Staff was very friendly and caring. I talked with Leann before arrival and she got me the car that I really needed.
Cons:Price was not super expensive but could have been better.
Pros:Horrible experience in Virginia. Pick up service was late and gave us a damaged car.
Cons:They need to pay more attention to your other branches.
Pros:Staff was very friendly and professional letting me know about back seat being scratched up and minor damage that was already on the car prior too my trip.
Cons:I didnt get the SMALL VEHICLE THAT I WOULD HAVE LIKED INSTEAD I HAD TO USE A NISSAN ALTIMA THAT WAS "OK" ON GAS BUT NOT AT ALL WHAT I HAD RESERVED
Pros:Hours available, including Sunday
Cons:Only staffed by one person.
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Cons:Rented three different cars from Budget over Christmas holiday - all three had major mechanical issues. The battery on the first one died, leaving me stranded.
Pros:The car reeked of smoke - smell got in my hair and on all of my stuff. I want a refund.
Cons:Car hadn't been properly cleaned. The smoke smell was awful.
Cons:I spoke to budget numerous time before my pickup day. On my day of pick up i talked to them 3 times. I called the morning of pickup to make sure everything was good to go, asked what all I needed to bring and was told a credit/debit card, drivers license, and both had to match the name on the reservation. On the way to pickup the car budget called us twice, once asking what time we were coming and a second time saying the standard suv we were supposed to be getting had an unexpected oil change and so the only thing they could offer us was a minivan or a smaller suv. We settled for the minivan and drove almost 2 hours to pickup. Upon getting there he asked for a credit/debit card to swipe and then said they couldn't rent us a car because of our credit score. So of all the times I talked to this place nothing was mentioned about a credit check. So we got no vehicle and
Pros:Pick up was easy, fast and staff was friendly.
Cons:Drop off at the Asheville airport was confusing. The signs to lead you to the rental drop off are confusing. When I found the drop off there was no staff and no return box for the keys and paperwork. I had to walk to the terminal and find the Budget counter to drop off keys and paperwork.
8,4 Very Good
Pros:Not being pressured to get a bunch of extras
Cons:Employee was late to the pick up desk, when not opening until 8 am was already later than I would have liked (I had to drive to Boston that day)