Pros:Excellent service including bringing me home when I returned the car.
8,0 Very Good
Cons:Dirty inside of car
Pros:Car was clean...
Cons:... But a strong odor of second-hand smoke made riding uncomfortable. Then again, since the air conditioning did not work below about 1,500 rpm, I had the windows down -- which kept the smoke odor at bay :-(
Pros:I really liked the availability of the rental and the ease of picking it up. It was a great, clean car.
Cons:I was pretty disappointed when I extended my rental drop off time by 24 hours and realized the amount of the charges. I inquired about the charges when I dropped it off and was told it was correct. I just really thought it was quite excessive.
8,0 Very Good
Pros:New employee assisted us, very personable and professional.
Cons:We got a Nissan Rouge, it wasn't the most comfortable vehicle for a 1700 mile trip.
Pros:The staff was very friendly and Helpful
Pros:Staff was very friendly.
Pros:I was upgraded to a minivan. It worked out great.
Pros:Employees were friendly, the place was clean
Cons:Employees were pushing hard to sell me an upgrade that I didn't want. Then again with the insurance. It took longer than normal to go through the checkout process. I didn't have my credit card on me and used my debit card, which they required me to list references in order to accept it as payment (really?!). It was a $40 rental!
Pros:Wouldn't honor the price at the airport location
Cons:The location was 25 min and a $90 round trip cab ride to pick up. The enterprise at the airport was not willing to honor and the listing did not disclose that. We rented elsewhere but paid more here and that was for right
Pros:The Staff was fine. The problem was that the rental car reservation was for a different place than the Pittsburgh airport where we needed it. I do not know how this happened. The result is that I had to cancel the reservation and rent from a competitor who offered a much better rate than Avis.
Cons:Since this type of error happens frequently, I think the staff should be prepared for it and supply a competitive rate to rent the car.
Pros:Pick up staff was helpful but drop off worst staff at Airport reception.