Pros:I liked nothing. They promised a cargo van said they had one for us when we arrived they gave the last cargo van to something else. The offered us a mini van that had no she to us. We left without any sort of vehicle
Pros:Super nice staff I highly recommend them
Cons:The car was not mechanically good
Pros:Staff was very friendly and helpful.
Cons:The car had previously been used by a smoker and reeked of cigarettes.
Pros:I've rented from Enterprise for the last 13 years and love it each and every time!
Pros:First time using Kayak,,,exceeded Expectations !!! Beat other Prices by far ..... all went well.... will use Kayak again in Future !!!
Pros:I liked everything about this car rental experience.From the moment I got car until I returned it and all questions in between, I was treated wonderfully. The gal I worked with was K J, this young lady is definitely an asset to your staff, I can't say enough nice things about her!
8,0 Very Good
Pros:The staff was very helpful and reassuring. He showed me the exactly where and how to return the key.
Cons:The light on the oil/engine were both on when I got the car. Thankfully, it was probably just a sensor!
Cons:Drop-off bad. No indication where Hertz is, how to bring the car back. As a foreigner coming to US it was a nightmare.
Pros:Quick and easy pick up and drop off
Pros:The Staff was extremely, professional, helpful, friendly, flexible, available and went out of their way to help me with my trip. My primary contact was Alison who was SO INVESTED & is that rare employee who goes above & beyond as if it was her own business. I also spoke with Ronnie & was driven back by Aaron. The whole Team was a Wondeful Trifecta of Customer Service. I got an incredible deal on Kayak, but I actually chose to spend a bit more & upgraded to a premium vehicle.
Cons:I wish this Branch was in LA so I could use rhem more...OR at least have them come to LA to train the LA reps OF HOW IT SHOULD BE DONE!!!
Cons:I was 9 minutes late to pick up the car after the closing time for that location. There were still 2 people inside who would not help me, even though I had a reservation. I have yet to receive my refund, even though I have called and emailed multiple times. Funny part is, I went to Enterprise right down the road and they also close at 1pm. The woman inside was very nice and had no issue helping me rent a car, even though I was a late walk in. Hertz is absolutely terrible.
8,8 Very Good
Pros:Car was comfortable, had gps, had sirus
Cons:Color of car was neon green
Cons:The car was filthy and smelled like cigarette smoke with an air freshner. Engine light was on... Was not expecting to verify insurance. They could have told me when they called me before pick up.