6.0 GoodAug 12 2020
Pros: Easy pick up and drop offCons: I informed Enterprise about the car having a colony of ants that made their way inside the vehicle the entire three hour drive to our destination and I was told that it happens if the car is sitting out for long or not being rented.. They said it’s happened before so I question why this would happen again.. If this wasn’t the first time, they should have thoroughly inspected the car before renting it. Also, I mentioned that my friend had a minor allergy to cat fur because every time she got in the car, she would start sneezing and her eyes reddened. Thankfully she was mildly allergic so we were able to get some allergy medicine but it just made me question their overall inspection and cleaning process with their vehicles. The car itself kept glitching on us and kept showing an error message about a sd card being removed. We tried calling them about it but the automated message would say they were closed when their website said they were open. It was bothering to be asked what we wanted from them to make up for the inconveniences... We only wanted a car that wasn’t infested by ants and was thoroughly cleaned and inspected before renting out to people.
2.8 MediocreJun 10 2020
Pros: NothingCons: They were not clear about my days after being upgraded and then over charged me for keeping the car too long when I was told I’d have a the car for a full week
10.0 ExcellentJul 13 2019
Pros: Awesome staff in Ventura.Cons: Honestly the only thing that could ha e been better had nothing to do with the branch, only the malfunctioning vehicle which is not their fault.
10.0 ExcellentFeb 25 2019
Pros: Loved the upgradeCons: Nothing
10.0 ExcellentDec 9 2018
Super Easy And QuickPros: Easy to pick up, easy to drop off, expedience is key!
10.0 ExcellentApr 10 2017
Excellent staffPros: Best experience at the Office on Victoria in Ventura, CA. They were friendly, accommodating, ready to assist. Easy check in and out.
10.0 ExcellentApr 4 2017
Thumbs upPros: Friendly, accommodating , no long waits
10.0 ExcellentJan 11 2017
Super friendly and helpfulPros: Awesome, super helpful, efficient, and courteous staff. They went out of their way to ensure I was taken care of and were respectful of my time and patience. I couldn't give them a higher rating.
6.0 GoodNov 4 2016
The agent was friendly but had to wait a long timePros: The two gentlemen working were doing their best and were friendly and trying to be proactive. I overheard them calling future reservations to let them know it would be a wait as they were short cars. I would have appreciated that call.Cons: I had to wait quite a while 45 min to get my car. I also had my baby with me. I rented a car seat as well which they didn't end up having on site and had to get it from another location- so another wait.
9.6 ExcellentSep 7 2016
Great customer servicePros: Employees were very helpful and accommodating. Was taken care of on a Friday night before Labor Day despite accidentally making a reservation at another location. Was given a free upgrade, too.