Valparaiso car hire

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Valparaiso, IN, United States
Jan 24 — Jan 31
Same drop-off
Valparaiso, IN, United States
Mon 24/1
Mon 31/1
Driver's age:

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Valparaiso car hire information

Pick-up locationValparaiso
Hire locations2

Valparaiso car hire reviews and directory

Rated no. 1
Best rated
7.8 Good (16 reviews)
7 locations in Valparaiso
Locations in Valparaiso
  • 7.7
  • 7.8
  • 7.7
  • 7.8
  • 7.7
Recent reviews
5.6 OkayAug 15 2020
Car was not available at time of pick-up. Was not able to pick up car until the following day.
10.0 ExcellentMay 17 2019
10.0 ExcellentMar 13 2019
Very friendly enthusiastic staffIt took a little while to get going at pickup but I believe it is because the car just came in and they wanted to clean it.
10.0 ExcellentOct 29 2018
2.0 MediocreSep 4 2018
Worst experience everNothingCar was dirty, smelled, back seats were sticky had to go to the car wash wash the car, clean the inside of the windshield, tires were poor. Car had an annoying vibration from bad tires three different types of tires on the car and got pulled over in another state bcc tyre played expired in 2017
2.0 MediocreMar 6 2018
They cancelled on me the day of the pick-up. Terrible help after the cancellation as well. I was basically on my own and never found a car.
8.8 ExcellentFeb 10 2018
Great service, really uncomfortable vehicleNice fast service. Quick ride home after returning vehicleThe car that I received was very basic and uncomfortable. If that was an intermediate, I don't ant to know what is economy!
2.0 MediocreDec 14 2016
I booked the car before pick up they called me and said the car is not available. If the car is not available, they should let me know before only so that I can make other arrangements
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Rated no. 2
6.6 Good (13 reviews)
1 location in Valparaiso
Locations in Valparaiso
  • 6.3
  • 7.2
  • 6.9
  • 6
  • 6.9
Recent reviews
2.0 MediocreNov 15 2021
Cancelled car before I arrived. Caused me a lot of trouble.
10.0 ExcellentAug 10 2021
The staff was very helpful and friendly. I really appreciate the help that was given. Great place to rent from. Thank you so much for a great experience
6.0 GoodSep 17 2020
The Vero Beach, FL staff was both friendly and helpful. Even though she was really busy she was professional and helpful.It would have nice to have a shuttle service to take me home after I dropped off the car. I live in town and fairly close to the drop-off location.
6.0 GoodSep 14 2020
Car drove welltrying to get a hold of anyone at the LAX Budget was impossible. Circular phone promts just for a simple question. Also, the Indiana Budget guy said if we returned the car a day early, that we'd get a day off of our payment and I didn't see reflected in our bill after we dropped off the vehicle.
5.6 OkayApr 16 2018
Car was decent, but not anything I would take on a trip again.They did not have the car class I wanted so I paid an extra $20 to "upgrade" or drive a nasty little car. Also, the agent told me I was covered with the insurance but it was marked as denied coverage in the box. We had a little discussion about that. Next time I go to an airport and pay more and be sure of what I am getting.
9.6 ExcellentOct 3 2017
I'm returning for sure...Greg and Eric customer service was absolutely great! I loved the price and the features in the vehicle I rented. I loved how updated the 15 passenger van is...the backup camera was awesome! It made parking a vehicle of this size a breeze. I loved how easy it was for the passengers to get in and out of the vehicle. It made it very easily accessible for my mother, aunts and uncles to get in and out, especially since a few have physical disabilities.I wished it came with satellite radio...although it came with a USB so you can plug in your phone...but it would of been a nice feature, and possibly a tv for the passengers...especially if you are taking along road trip. Not necessary but would be a great added feature.
6.8 GoodSep 20 2017
Great dealCheapest one way trip to airport everThe representative at pick up was very dismissive.
2.0 MediocreAug 1 2017
Horrible Customer ServiceThe customer service agent was discreet when telling me that the soft credit check done at the counter, which I was not aware of prior to the rental, would not allow me to rent the car. Prior to this incident, I had never had a problem renting from Budget.I waited for nearly 20 minutes to check in for the car rental. After being told I couldn't rent the car with my debit card (due to the credit check), I was going to use my credit card but had to transfer funds to it for the additional deposit required for the rental. However I had gotten a ride to the rental center with the anticipation that I was renting the car, so my ride left. I needed to go one and a half to two blocks to make the money transfer onto my credit card but no one could give me a ride to save time, because the office was closing in 20 minutes. Furthermore, I said that I would walk and should be back before the office closed. They adamantly stated they would not wait. Really?! After waiting nearly 20 minutes to check in for the rental, but was not allowed the opportunity or the courtesy to take a few minutes to do what was necessary to rent the car after being totally inconvenienced. To add insult to injury, I had to call Uber to pick me up! The customer service at this location is truly lacking!!!
9.2 ExcellentMay 29 2017
The office seemed a bit understaffed so I didn't have to wait long I felt bad for the guy behind the counter, he was very nice but he seemed like he could use another person to help he seemed very stressed and tired although he was very very nice and kind.The only issue I had was when I return my rental. It's not even a very significant issue because I had paid for the unlimited mileage but when I dropped off my rental after only having had it 4 days, I was told that I had put fifteen hundred plus miles on the car and that wasn't anywhere even remotely true. I couldn't find the paper that listed the mileage when I got the car but I guarantee that I drove no more than 150 to 200 miles period again it wasn't really an issue I just thought it was very strange that this happened must be a crossed wire somewhere.
2.0 MediocreJul 10 2016
Couldn't get me the car I reserved 4 months earlieI reserved a convertible in March to use in July. Called them the day before picking up the rental, told me they didn't have one available.They didn't call me. Rate quoted was almost 3 times higher than Enterprise which was able to provide the convertable
Rated no. 3
4.8 Okay (14 reviews)
2 locations in Valparaiso
Locations in Valparaiso
  • 4.9
  • 5.1
  • 4.7
  • 4.8
  • 4.4
Recent reviews
2.0 MediocreJan 10 2022
I pre-paid for my car and was late picking it up and there was no car for me when I arrived unless I wanted to pay more for a larger car. I was told I paid for a time slot. I did not pay for a time slot, I paid for a specific car that I picked out. Whether this is in your terms and conditions, this is horrendous customer service. What if I was flying in and my flight was delayed? Then, I'm just stuck at the airport? The person at the Hertz counter told me I had to call for a refund. I called and the person on the phone was very confused and repeatedly recited some other customer's travel info to me, even though I told him it was not me. I waited 7-10 business days for a refund and never got it, so just had to call back again and was told I have to wait another 7-10 days for a refund. In the end, I never got a rental car and it's been nothing but a hassle to try to get my money back.
2.0 MediocreApr 10 2021
Acknowledging that was there
2.0 MediocreMar 17 2021
When I went to pick up the vehicle, I waited for 20 minutes before I spoke a staff. She told me no cars available!!!! Then the manager asked me to come inside .After a few minutes she told me to go outside and wait. Another staff came out and told me that no vehicle available. I showed the proof of confirmation, and I Asked why I'm not getting a vehicle , she told me there are so many other people made reservation before me. When I asked for the explanation she told me to get out of the office. Thank you Hertz for your excellent service 👏 😀 👍 🙌
9.6 ExcellentNov 21 2020
The interior of the car wasn’t completely cleaned as there were stains and spill residue left from other renters
2.0 MediocreSep 28 2020
Nothing.Horrible. Never got the car. Reservation at noon and got there at 11:45 and they were closed.
6.8 GoodSep 17 2020
The person at the pick-up location was friendly and helpful.The car was still dirty form the previous renter/ trip. Additionally, it only had a quarter tank of gas..I would have liked if the car were clean and filled with gas.
2.0 MediocreJul 22 2019
The people are rude and then wanted a credit check to rent the vehicle. I have never had to do that with any company. I went to enterprise received a better deal and an upgrade. I will never use hertz again.
2.8 MediocreJun 10 2018
They said they wouldn'tThey wouldn't except your offer told us we would have get our money back from you. They would not except my wife debit card. They said our card was not accepted by our transaction on line with you guys. BUT MONEY was taken out of my wife account. So we would appreciate you to kindly pay back our money and investigate this company.Our money back that was transacted on line. This place needs to be put off your place to do business with. We had to wait an hour and half because they said there was not a car on their grounds for rental. We should also be compensated for the time they made us late on leaving.
6.0 GoodJun 9 2017
Hertz - Original Pickup Site - Vehicle IssuesThe price of the deal was excellent. The vehicles were clear and appeared to be in very good condition. Our destination had a Hertz and those folks were fantastic. They resolved the issue of vehicles.The Valparaiso Hertz location was unable to give us the vehicle type (SUV) as we had requested because the license plate was expired! They offered us to drive an hour in the opposite direction to get a vehicle we wanted. Instead they gave us a sedan (which was in itself a nice sedan) but it was clearly not what I paid for. I did not get a discount or a refund because I prepaid. Then we had to wait outside of the facilities while the attendant when and fueled the vehicle! It does not reflect well on Hertz!
8.4 ExcellentMar 31 2017
Great serviceQuick serviceRental cost was a little high for type of vehicle received.
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43 travellers who hired a car in Valparaiso gave the car agency they used an average rating of 6,5

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Top tips for hiring a car in Valparaiso

  • Book your car hire in Valparaiso at least 1 day before your trip in order to get a below-average price
  • Intermediate car hires in Valparaiso are around 1% cheaper than other car types, on average

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