6.0 GoodNov 12 2019
Pros: When I picked up the vehicle, the lady that helped me was polite, I got a 2019 Toyota Camry, very nice car, superb and comfortable ride but the vehicle was dirty, all the windows were stained with water spots and the inside smelled like cigarette smoke. When I left the rental place I started driving on the freeway towards San Diego and had been driving for less than an hour when the maintenance light came on advising me to take it to be serviced. When I returned the car with a full tank and clean, the girl said there were cigarette ashes in ash tray and accused me of smoking inside the car. I don't smoke neither does my wife and I told her that is the way they gave me the car. She finished with the paper work and gave me the papers and told me here you go and turned around. No thank you or anything else. Not very professional. Thank youCons: The vehicle was very nice, It could have been a little cleaner, the girl behind the counter had a little bad attitude, she tried to blame me for smoking in the car. I know a couple other friends that rent cars regularly and they also complain about the service.
2.0 MediocreSep 4 2019
Pros: NOTHING!!! It was like a broken record, "We can't rent any more cars today." No one said they were sorry or made any attempt to help anyone find an alternative means of transportation.Cons: Someone could have helped me get a car. There had been an accident that knocked out the power. The ONLY WORDS anyone would say was, "We can't rent any more cars today." I asked how I was supposed to get to SFO for my flight, the reply was the same. I had less than 2hrs to make other arrangements.
2.0 MediocreNov 24 2018
Modesto airport hertz is TERRIBLEPros: NothingCons: Dirty cars. Dented cars. Broken seatbelts . Loud obnoxious employees more concerned with their lunches than helping customers. They screwed up the return time and place which is screwing up the bill. Never again.
2.0 MediocreNov 13 2018
Worst service ever!Pros: Nothing.Cons: I did not even pick up the car. I went to get it and the girls at the counter were so rude and told us there were no cars available. We had booked the night before and were under the impression we could pick the car up anytime after 9am. One of our children woke up sick and needed to be taken care of, so we didn’t show up to pick the car up until 10am. The two girls at the counter were so incredibly rude and would not even speak to us directly or help us. They then proceeded to talk about inappropriate things like smoking weed, after telling us we could take a seat and wait for a car with no indication of when one might come in. We switched to Avis/Budget, which turned out to be a nightmare as well but at least they were willing to get us in a car to get home.
8.0 ExcellentJun 5 2018
Pros: Very friendly people
10.0 ExcellentJan 23 2018
Pros: Excellent customer service!
2.0 MediocreJan 2 2018
Pros: The staff was nice.Cons: The car was filthy and smelled.
4.8 OkayOct 20 2017
Cons: Car rental costs took much money.
2.0 MediocreSep 12 2017
Hertz didnt have my car when i arrived and to refund my money becausPros: NOTHINGCons: THE ENTIRE EXPERIENCE WAS NEGATIVE. I ENDED UP SPENDING 100 DOLLARS ON UBER IN ADDITION TO LOSING MY MONEY ON THE RENTAL CAR
5.2 OkayApr 23 2017
Pros: liked the car the milege and the comfortCons: hertz employees attitude they didn't care if we had to wait, they made no attempt to get us going quickly. we returned the car 1/2 day early,called the office to make sure someone was there, when we arrived at4;4;40 no one was there there was a note saying we wii be back at 4'40 they returned at 4;55