Troy car hire

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Troy, NY, United States
Oct 24 — Oct 31
Same drop-off
Troy, NY, United States
Sun 24/10
Sun 31/10
Driver's age:

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Troy car hire information

Pick-up locationTroy
Hire locations1

Troy car hire reviews and directory

Rated no. 1
Best rated
7.4 Good (100 reviews)
3 locations in Troy
Locations in Troy
  • 7.6
  • 7.6
  • 7.3
  • 7.2
  • 7.5
Recent reviews
1.9 HorribleOct 12 2021
We arrived to pick up our vehicle after the office closed at 5:00 Our plane landed at 5:30. We called the 800# (no one was at the actual location when we went by) and customer service told us, no problem, your car is prepaid - they will hold it for 24 hours. We stayed overnight locally, and we arrived at the location right at 8:00 when the office opened and they had already rented our car to someone else and we were told they had no more cars available. The office told us they only had an obligation to hold the car for 2 hours. Called customer service back and was told the 24 hour hold on a pre-paid car was just a courtesy and that the location was allowed to rent it to another customer if it wasn't picked up within two hours of the pick up time. That information would have been helpful the night before. Just a really unfortunate set of circumstances. When we tried to rent from another rental company, the rates were off the charts - $1,600 for 4 days for the last couple of vehicles left in the area. No one had cars. So this office rented to the next person for probably much more than we paid since availability was low and we had made our pre-paid reservation weeks before. We were told that we should have called the location, we did, but no one was there, so we called the 800#. Just a terrible reservation and communication system.
1.9 HorribleOct 10 2021
Had to go offsite from airport to pick up car. Waited 20 minutes and then was given an unclean car with half a tank of gas.
10.0 ExcellentSep 27 2021
Staff at pick up and drop off were helpful, friendly and efficient.
5.9 OkaySep 21 2021
I went to pick up my small SUV reservation. I walk in and the front desk attendant told me they only have cargo vans left. 5 minutes later, somehow they had minivans, which were supposed to be reserved for tomorrow’s reservations, but 4 of us walked in and were waiting. They started the day with 50 reservations and only had 30 cars. There was only one gentleman working but 2 people were walking around saying “we’ll be right with you” - I’m not sure their purpose. The one gentleman helping me wasn’t super helpful prior to finding a minivan. Just shrugging his shoulders about my reservation.
10.0 ExcellentSep 16 2021
The rental location was terrific. I wish that it was made clearer to me that I was not renting from a location that was shuttled to/from the airport and that I would have to hire someone to drive me there. I understand that this was my error, but it has taught me that I can’t rely on Kayak to provide that information.
1.9 HorribleAug 21 2021
When I went to pick up the car there wasn’t a car available. Had to rent from National instead
5.9 OkayAug 19 2021
Staff was great, cheerful. No problem with our rep. When I reserved it I had searched Albany Airport but was unknowingly given the location in downtown Albany-5 miles away. No shuttle, had to find our own ride to location. They wouldn’t let us return to the Hertz airport location either, so we had to get another ride. Very inconvenient. Car was not ready for pickup, they had to clean it and take it to gas station to fill up, then brought it back to Hertz. It was inundated with Febreez odor, so much it was hard to breathe. As it wore off it reeked of cigarettes. We had to keep febreezing it during the week. Other than the odor, the car ran fine and was bigger than what I had reserved, which was appreciated.
1.9 HorribleAug 18 2021
Bad hours, difficult to reach and get information.
3.9 MediocreAug 1 2021
We booked the rental vehicle to be picked up at 5 but we got there to find out they closed at 5 so had to book a hotel and pick up the next day. It was a super pain! I feel like there was some communication lapse between the location and kayak/Priceline.
1.9 HorribleJul 26 2021
Our flight landed in Albany at 4:05. We walk over to the Hertz counter after waiting in line for 30 minutes and the lady says your rental is not here it’s at an offsite location. I pay for an Uber and by the time we get to the other Hertz it’s closed. The attendant is still there but would not open the door. There’s a sheet of paper covering their hours with new hours and they closed now at 5pm. He said come back at 8am tomorrow. My daughter had a hockey game 2 hours away the next morning so I needed the car. I called Hertz. They said if I go back to the airport I can get a rental there but it will be another $863. I Uber back to the airport and they are overbooked by 60 cars. I ended paying $200 for an Uber to take us to our hotel in Massachusetts, never picked up the car, the supervisor at Hertz wouldn’t speak to me, and I’m out all of the money I spent on the rental plus all of the Uber fees I paid all weekend. I also had to change my flight because I had no means of getting back to Albany which cost me $400 more to fly out of Boston. I will never rent through Kayak or Hertz ever again.
Rated no. 2
9.1 Excellent (43 reviews)
1 location in Troy
Locations in Troy
  • 9.3
  • 9
  • 9.2
  • 8.9
  • 9
Recent reviews
6.0 GoodMay 23 2018
Why the switchCar was well equipped with blind spot detection, especially useful driving in Boston.I had reserved a sedan but only SUVs and Mini-vans were available. When I said that I would not drive one of those types of vehicles, I was told that I would have to wait about half an hour. When I said that I would wait, within one minute a sedan was available. Interesting! This is similar to being seated at the worst table in a restaurant when there are no other people there. Is this common practice?
9.6 ExcellentMar 18 2018
Fast and easyNo issues on pick up or drop off. Albany is on site. I had to wait for attendant to show but only a couple of minutesNo signs for car rental returns at LaGuardia so you have to look up yourself.
10.0 ExcellentDec 27 2017
Price + Ease of Pick-up + Clean Car + Modern AmenitiesNothing.
10.0 ExcellentDec 5 2017
Quick and EasyFrom the time I picked up to the time I left with the car was all of 15-20 minutes. No long drawn out process.Having to supply two phone numbers at the counter. I only have one number.
10.0 ExcellentDec 3 2017
Staff was very helpful and accommodating.price was reasonable and vehicle was in good condition and fully met our needs.
9.6 ExcellentAug 14 2017
Car was clean and I enjoyed driving it.Initial prepaid reservation was for Jeep SUV for 9 days at 449.00. When I called to change reservation to 7 days I was informed new cost would be approx. 1200.00. It took 2 more calls before someone suggested I change car to mid size which would result in price increase of approx. 100.00.
10.0 ExcellentMay 30 2017
Great serviceThey gave me a nice car.
10.0 ExcellentMay 22 2017
The Hundai Sonata was a great car. Very quiet and easy to drive. Check-in and check-out was extremely fast and efficient. The ease of both at Albany airport is great.
10.0 ExcellentApr 19 2017
Fantastic service. Great vehicle.Customer Service was excellent.
10.0 ExcellentMar 26 2017
Nice peopleThe women at reception was very pleasant.
Rated no. 3
9 Excellent (33 reviews)
4 locations in Troy
Locations in Troy
  • 9.2
  • 9.2
  • 8.9
  • 8.7
  • 8.9
Recent reviews
10.0 ExcellentMay 10 2021
Hello . All good thank god. Tremendous person I can not complain. They always treat me well and deliver it super.
6.8 GoodAug 2 2020
They didn't have enough staff to drop me off home after I returned the vehicle. Everything else was really good, no complaints.
10.0 ExcellentMar 12 2020
Loved this car. Friendly staff
8.4 ExcellentAug 28 2017
The personalized service, along with Enterprise allowing their employees to make decisions,rather than being robots Absolutely fantastic!!!!!
7.2 GoodMar 14 2017
The car worked well. The staff were nice and made pick up and drop off easy.There were a lot of charges beyond the advertised daily price that were either disproportionately high or didn't make sense. Dropping a car off at a different location results in a $130+ fee (this is if you tell enterprise before hand. It is probably higher if you don't). It was cheaper for me to rent from Thursday to Monday than from Saturday to Monday.'
6.8 GoodMar 7 2017
I liked the final price and the choice of car.The pickup location listed on the itinerary was not the pickup location. It was the Enterprise gated lot where the inventory is kept, a mile away. The literal hike back to where I knew the Enterprise booth was at the airport (at a completely different address than was listed on my itinerary), was a complete waste of my time. I have had to take shuttles about a mile away from the airport in different locations to pickup rental cars in the past, so the initial directions taking me past the airport did not seem out of the ordinary for pickup at first. Once finally at the counter, the sales rep tried to tell me the insurance I could opt for at $9/day was $14/day. I had it right on the paper print out but he acted "surprised." I am smart enough to know that this was an attempted upsell. I am also aware that you do not even need this insurance, so I asked him to forget it all together. Then I was told that the car rate was going up because of this. Which annoys me. 1.) Because my rate was booked independent of the insurance I hadn't opted into yet, and 2.) Because this was Saturday morning. I was taking a car off his hands for the weekend that would otherwise badly affect his numbers. I almost cancelled all together because of this until miraculously I rented an upgraded car for a discounted rate (that was still an upsell for him) after explaining I know how this works. Way too much BS to go through especially when surrounded by other car rental services in the airport who are also trying to get rid of cars over the weekend. The lines at the other desks were the sole reason I rented with Enterprise.
10.0 ExcellentJan 15 2017
Excellent customer service and value for the priceReceived a free upgrade as my vehicle class was sold out Free pick-up to the agency Personable staff that actually treat you like a 'person' not solely a 'customer'N/A
10.0 ExcellentJan 4 2017
The staff were great. Helpful and professional.
10.0 ExcellentDec 3 2016
Friendly and helpful staff
10.0 ExcellentNov 7 2016
Show more reviews
1 location in Troy
Locations in Troy
Recent reviews
1 location in Troy
Locations in Troy
Recent reviews
181 travellers who hired a car in Troy gave the car agency they used an average rating of 8,2

Car hire locations in or near Troy

Good to know

Most popular car type


When to book a car hire in Troy

Average daily price per month
Car hire prices as pick-up date approaches

Car hire excess insurance in Troy

Collision Damage Waiver (CDW) & Theft Protection Waiver

Collision damage waiver and theft protection are insurance options that cover renters from paying high penalty fees if the car is stolen or returned damaged. Some Troy car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Troy.


Keep in mind that car hire excess insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Troy car rental.

Top tips for hiring a car in Troy

  • Book your car hire in Troy at least 6 weeks before your trip in order to get a below-average price

FAQs about hiring a car in Troy

  • The average price of fuel in Troy is R51,87 per litre over the past 30 days. Filling up a tank of fuel costs between R622 and R830, depending on the car size.

  • Economy (Hyundai Accent or similar) is the most frequently booked car hire type in Troy.

  • Take a look at our extensive car hire location map to find the best car hire deals near you.

  • A Economy car hire in Troy costs R1 013 per day, on average.