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Cons:Two things-a car that was a bit cleaner, and the store open on Saturday for an early return.
Pros:They did not have a car for us at all!!!! Nothing
Cons:Don’t take money for cars that you do not have
Cons:They didn't have the cargo van I rented. They called day of, saying they wanted to "save me the time" of coming to get it. I asked if they could locate one at another location and they told me I could call around. I did--no luck. I ended up having to rent an actual moving van and pay an extra month for being late. The representative didn't even apologize--just acted like it wasn't his problem. Appalling lack of customer service. :-(
Cons:The car smelled offensively of excessive air freshener as if the smell of cigarette smoke was being masked. The air freshener was so powerful that my cloths and belongings would smell like it hours after getting out of the car. My jacket still smells a day later!
Pros:Staff was friendly great with walk around and pics, so happy when they do this!
Cons:Um the cleaner they used at the time did not detail the car so when we dropped something on tee floor moved mat found glass
Pros:Staff was friendly and helpful. Very convenient transaction.
Cons:Wasn't aware there would be an additional $200 deposit required! It may have been somewhere in the fine print, but I was surprised with it when I picked up the van. Had i known, i would have probably chosen a different provider. I've rented many times from others and have not had to pay a deposit! That is a negative in my book.
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Pros:Staff was awful
Pros:The staff was nice
Cons:Checked the availability online before I made my plans and booking. They said they had a truck...didn’t get my car until almost 2 hours after my reservation and it wasnt even a truck. They should have given us a deal for our troubles but instead it was more of a oh well this is what you get attitude
Pros:Everything was just great.
Pros:Easy pickup/easy return. The vehicle was extremely easy to drive and had upgrades such as power lifts to make handling of luggage easy
Pros:Vehicle was awesome.
Cons:Great fuel economy .
Pros:The car was very comfortable
Cons:The car was only superficially clean. Anything that wasn't easily accessible, like the cup holders and storage compartments was filthy. Also, the car wasn't in great mechanical shape; warning message that it needed an oil change showed up. Also, car appeared to have a questionable fuel injector; acceleration would stutter at times.
Pros:Trey was great. Very nice and thorough and you could tell he was a hard worker.
Cons:Car value for the money is bad. Car condition was bad. Door creaks like it's going to fall off when you open. Had 89K miles on it. Headliner was nasty with who knows what all over it. Brakes little spongy. Returned it at 5:30, but because it was an hour later than when I picked it up, you charge me for another 24 hour period! I hurried there thinking I would save some money returning early. Will not rent there again.