Pick-up location | St. Charles |
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Car types | |
Hire locations | 1 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
One location in St. Charles
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2,0 Poor
Jan 2021
Pros:
The pick up was fine but when I returned the vehicle Dollar charged me double!Cons:
You could help by getting them to honor their original quote. If I get no help from you, I'll never use your service again.10,0 Wonderful
Jan 2021
Pros:
All great10,0 Wonderful
Dec 2021
Pros:
Staff super friendly and helpful. Pick up and drop off super easy2,0 Poor
Dec 2020
Pros:
Staff was friendly and accommodating. But was very misleadingCons:
Honesty. I signed up for $144 rate for three days and cost me $293. My fault for not listening and paying attention Did not think they would be pulling anything other than what I signed up for.2,0 Poor
Nov 2020
Pros:
Friendly staffCons:
could only take car to 8 states -- not told in advance8,0 Very Good
Oct 2020
Pros:
Quick and friendly serviceCons:
N/A4 locations in St. Charles
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10,0 Wonderful
Dec 2019
Cons:
Although staff filled the car after I requested them to do so, I would have rather it was already full. They were very fast and pleasant about filling it up.10,0 Wonderful
Nov 2017
Pros:
Car was very comfortable2 locations in St. Charles
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9,6 Wonderful
May 2018
Pros:
It helped a ton that they let me add a different person for pickup. The staff was very friendly and helpful.6,0 Okay
Apr 2018
Pros:
N/ACons:
The whole experience with the car rental.One location in St. Charles
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2,0 Poor
Nov 2020
Pros:
Staff was professionalCons:
During the booking there was NO mention of the $200 security deposit. Because I was unprepared for this I was unable to even rent the car and missed my chance to both see my family and visit my grandfather's grave.10,0 Wonderful
Sep 2020
Pros:
Pickup and dropoff couldn't have been easier, staff was very friendly and helpful.Cons:
Can't think of anything.10,0 Wonderful
Jun 2019
Pros:
Staff was welcoming even though I arrived last minute with my drop off and offered me a ride nearby if I needed one which was great.Cons:
Maybe offer road side assistance which I realized I didn't have with my insurance party I purchased with my rental after the fact4,0 Mediocre
Aug 2018
Cons:
Reserved a minivan a week ahead of time but they didn’t have one available when I came. I had to wait 35 minutes for an alternate car, which was dirty and did not have a full tank of gas.5,2 Fair
Jul 2018
Pros:
Ease at which to rent and drop-off car.Cons:
The car was not cleaned out completely. Found food in the car from previous renter. I was told I would receive a credit for returning the car a day early from the staff at Hertz, but when I received the final bill TWO weeks later...there was no credit. I called customer service and they told me I wouldn't get a credit. I wish Hertz would stand by what I was originally told, don't just tell me something and pass the blame on their staff. I also had to fill the tires up the entire time I had the car...because slow leaks. I understand that things happen, but stand by your word and accept responsibility do whats right. I will probably rent somewhere else in the future, unless things are made right.8,4 Very Good
May 2018
Pros:
Essentially a brand new Ford Escape with most of the gingerbread.Cons:
When we had to exchange the car in Colorado due to a flat tire, the workers had asked if we had the form acknowledging the cracked windshield. There had been no form filled out at pickup and nothing put in the system, so the workers had to call original pickup location to verify cracked windshield.2 locations in St. Charles
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4,0 Mediocre
Apr 2021
Pros:
Arrived for my 6pm pickup at 6:02PM to find lights off, no one around and store locked up. Was hung up on twice when calling their customer service to try to get the pickup rescheduled for a time that fit the companies schedule better.Cons:
An idea would be to not schedule a pickup for 6PM if you are closing the door at 6PM. Or maybe a check in call for a renter who has a late rental to make sure their flight wasnt delayed or provide an alternate pickup for them.1,9 Poor
Aug 2021
Most popular car type | Intermediate |
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