Pros: Staff super friendly. Drop off was easy.Cons: More space at the North Vancouver location. Crowded. Hard to socially distance.
10.0 ExcellentOct 17 2017
Pros: The person who checked me in was very helpful and thorough.Cons: The check-in people noticed damage on the car right away that was already there when I rented the car. Until I produced the damage slip, they make a big deal of it.
9.6 ExcellentOct 6 2017
Pros: Generally very satisfied.Cons: I missed more options for selecting insurance. Having possibility to increase access/decrease price or vice versa would be appreciated.
10.0 ExcellentJun 10 2017
Excellent experiencePros: Very nice and clean car. Excellent condition, perfect for my needs. Great value on price
10.0 ExcellentJan 5 2017
Give this company a try - you wont be disappointedPros: Great vehicle, excellent staff - they are tespectful and helpful.
Pros: I was able to return the rental car to a location one block away from the hotel I was staying in and did not have to travel to a further location.
8.8 ExcellentApr 25 2017
Pros: Even though we showed up early, they did all that they could to accommodate us, despite having a limited number of cars available. Employees were very friendly. The car was very modern and nice.Cons: There was a problem with our reservation. We booked 1 car from Vancouver to Whistler, and then another car 4 days later from Whistler to Vancouver. It however registered as 2 cars from Vancouver to Whistler, so we had to clear that up when picking up the first car. We booked a small car, but got a van. We however understand that the movement of Avis cars across the country don't always allow for the wanted type of car to be at the wanted location on the desired date. A van still worked out ok.
Cons: I found it very sketchy that Hertz, knowing I was travelling to Whistler, did not mention upgrading to winter tires. Shame on me for assuming they would. I found myself in very dangerous driving conditions. I feel like potential money, rather than my safety, was their priority. No more Hertz!
Good overall but tire needed top-upPros: Friendly guy and no problems when picking up and dropping off. Price was as advertised.Cons: Only issue was I noticed the front left tire was soft after I picked it up. I had to stop into a garage and top it up. 5 min job so not too worried but not ideal.
8.8 ExcellentJul 26 2017
Cons: The drop off at the hotel wasn't clear or well marked.
6.8 GoodMay 29 2017
Cons: I made a reservation for 10am and was told by the clerk that the card would not be available for "several hours", while we did get a call about 1.5 hours later to come pick up the rental, I was extemely disapointed that making a reservation apparently means nothing. I also wasn't told that the location would be closed when we came to return the car at 6pm and had not been given any instructions on how to return. Luckily the hotel staff were able to point me in the right direction.
4.8 OkayMay 5 2017
Rent your car somewhere elsePros: Gold membership made pickup easier than it would have been.Cons: Returning the car involved a scavenger hunt for an unmarked button to open a gate, a maze of a subterranean parking garage and being double-charged for my efforts.
8.4 ExcellentJul 22 2016
Car lacked USB port for charging phonePros: Very friendly staff. If you talk to the staff and ask everything beforehand, there are no extra charges. Car was very new.Cons: Car didn't have USB for charging phone, I ran out of battery. Price was a bit higher than other companies but pickup location was better.
8.4 ExcellentMar 27 2016
Very fast processPros: The upgrade for being gold to a mini suvCons: The drop off area was a little confusing