Pros:The gentleman who helped me when I had to go to the Frisco location in order to get an SUV.
Cons:The gentleman at the Rockwall location when I dropped off the car was unhelpful and accused me of causing damage to the vehicle that was there when I picked up the vehicle just because I could not locate my pink slip.
Cons:I'm still using the car but it was great nothing wrong people were great!!! Thank you was great!
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Pros:Staff was incredibly friendly.
Cons:Car smelled like smoke. Also was told to return with half tank but car had closer to a quarter tank.
Cons:Drop off took forever. No one was in the office for over 10 minutes
Pros:Everyone was polite and extremely friendly.
Cons:Everything was awesome!!!
Pros:Consideration of us with our specific needs
Cons:I arrived 2 minutes past closing time. I could see the workers inside the office and knocked on the door. I can see them looking up at me but they would not help me. Would not open the door or answer their phone. They must have known that they had a car reserved. I called customer service and all they could do was refer me to a branch too far for me to go to. It seems these people have no concept of "Customer Service" or just making a little extra effort to provide quality .And now I have lost the fee for insurance even though it was not used
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Pros:There was nothing to like. No vehicle available....Had to make other last minute plans.
Cons:Could have held people to their rental period agreement and pick up the vehicles that were nit returned when they were due.
Cons:Make sure you return clean! We had furry blankets on our trip which left a little fuzzy, and the jerk tried to tell me it was going to cost 400.00 to clean. And check engine light came on upon returning home. I will never rent fro Rockwall Hertz again and tell my Government coworkers the same.
Cons:For them to actually be open when I need to pick up my rental.
Cons:The jeep compass sucks
Cons:Would have been nice to have a DVD player in this van for the kids (long trip).
Cons:This place sucked! The manager, Marshall Hensley is either incompetent or a liar. It SUCKED.
Pros:The staff was friendly
Cons:I wasn't able to get a car the morning of my pick up. They called me a few minutes before my pick up time to tell me that they didn't have my car or any replacement alternatives. I had to go with another company on the spot since I was driving a bunch of people to a wedding.
Cons:Having the car we reserved. They did have an “upgrade”, but it was not what we expected.