Rockford car hire

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Rockford, MI, United States
Oct 31 — Nov 7
Same drop-off
Rockford, MI, United States
Sun 31/10
Sun 7/11
Driver's age:

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Rockford car hire information

Pick-up locationRockford
Hire locations1

Rockford car hire reviews and directory

Rated no. 1
Best rated
7.3 Good (47 reviews)
6 locations in Rockford
Locations in Rockford
  • 7.6
  • 7.4
  • 7.2
  • 7.2
  • 7.3
Recent reviews
1.9 HorribleJul 19 2021
I set my pick up time for 6pm on Kayak which was confirmed. I was on a layover in Denver when Enterprise called me and said that they would be unable to create my agreement if I were to arrive at 6pm as their system shuts down at 6 sharp. My flight landed at 5:50 and I would have been there at 6:05. They absolutely refused to do anything to help and I ended up having to cancel. There were literally 0 cars available at any of the rental agencies at the airport or Uhaul. I ended up having to rent a Home Depot van for my trip as it was the ONLY option besides a Tesla for $985 per day on Turo. This was a terrible experience and I will not be using Kayak to book anything in the future as you are clearly out of touch with your suppliers.
2.0 MediocreNov 13 2020
The car was dirty on the outside for the hundred sixty miles i must’ve smoked a carton of cigarettes how could you lease a car to someone who doesn’t smoke i totally don’t get it why?????!
2.0 MediocreSep 13 2020
Staff was helpfulOrdered a compact vehicle and when I arrived all they had was an old big truck - let them know that I have never driven a truck and the employee looked at me and didn’t say a word. When asked if they had a different t vehicle I was told NO
2.0 MediocreJul 7 2020
I booked a vehicle they didn't have, so I never got a vehicle.
6.8 GoodJun 30 2020
There was no one there at drop-off. We had to write down our mileage and go inside for to the rental office. We wanted a final statement but he said he would email it. 27 hours later, we still don't have it.Do NOT give other locations if a person requests the airport rental. We rented from a down town agency without our knowledge. Didnt find out until our flight was delayed and we called to notify them and found out they closed at 5:00pm. Very worrisome and costly to have it changed last minute. NOT GOOD!!
2.0 MediocreJun 25 2020
They called me at 8 am stating that they had no cars available and that every single location in Grand Rapids also had no cars availableI appreciate the call but I’m confused as to why their website said they had cars available if they didn’t.
6.0 GoodOct 7 2019
The car was good for my needsI requested an airport rental when I searched and when I went to the Enterprise desk at the airport I was told that it was off site. When I asked if they could come close to the rate it would have doubled. I had to take a $22 Uber to get the off site location. Of course I had missed that this was off site rental, but I would think Kayak could have highlighted that fact when reserving since my search was for an airport rental. This way the customer agrees to and it calls attention to it.
10.0 ExcellentAug 26 2019
They initially called me 5 minutes before picking up my rental arranged online and told me there were no cars and to go go a different location (where the rates would be different, longer commute in rush hour). However, upon arrival, the team worked out an acceptable solution.Online availability being accurate with the store and the 3rd party vendor who I used to book this car.
10.0 ExcellentJun 1 2019
Great staff, easy to deal with.No overnight parking.
10.0 ExcellentApr 9 2019
The staff at Enterprise is professional and very friendly. They made the process simple!
Rated no. 2
7.1 Good (33 reviews)
2 locations in Rockford
Locations in Rockford
  • 7.2
  • 7.3
  • 6.7
  • 7
  • 7.4
Recent reviews
4.0 OkayJun 4 2021
Car smelled like smoke. Seats were filthy. We waited 45 mins for representative to reopen shop at 12non.
2.0 MediocreSep 29 2020
Staff was very unhelpful. We had a reservation but as we were an hour or so late they said there was no longer a vehicle available for us. I have had issues with this location before and will never go back.
5.2 OkayJun 30 2020
It was fine, the office there is a bit rough and untidy.The car smelled horribly of cigarette smoke and pot. It gave me a headache and I had to apologize to anyone ahead of time before they road in it.
10.0 ExcellentJul 25 2019
The staff was courteous and the drop off was easy.We had to wait in line to pick up and to drop off, but it was not the fault of the staff. They were doing the best they could, but there was only one person working the desk.
6.8 GoodJul 21 2019
Higher quality vehicle. the Mitsubishi Outlander had a rough ride, mediocre gas efficiency and after some reading found it to be sub par in safety. It would be better if you acquired more highly rated vehicles.
2.8 MediocreJul 31 2018
Terrible.This was the WORST customer service experience I have ever had--that is not hyperbole. I arrived early to pick up my rental vehicle and no one was at the counter. I said, "Hello, good morning!" so that anyone in the rear would be able to hear me. Tina came up from the back and asked if she could help me. I said that I was there to pick up my rental. She looked over both the Avis and Budget paperwork and told me she didn't have a car for me. I said that I had booked online and that I had a confirmation number. She said it didn't matter and she didn't have any cars available for me. I asked her how this could happen, and if she didn't in fact have a car for me, that she needed to assist me in locating one because I was CONFIRMED to have a vehicle. She said she wouldn't help me find a car. I protested and she said she would reach out to the airport to see if they had a car available and that she would get back to me later in the day if one came available. I said that was unacceptable and that she should make the phone call immediately--as I had been driven two hours south from Traverse City and was stranded without a vehicle. She made a phone call, left a message and said she'd have to see what they had to say. She made or took another call and at the conclusion of that call she said she would rent me a car--but it would have to be dirty because she didn't have time to clean it. Just wanting to get out of there and without any alternative I accepted. I completed the paperwork and went to the car which was VERY dirty. There was dog food all over the rear area, hair everywhere, fast food wrappers throughout and the vehicle REEKED of marijuana. Having no other option--I accepted the car. Shortly after getting underway I noticed also that the check tire pressure light was on. We pulled into a gas station and discovered that the pressure in the rear driver tire of our newly-rented vehicle was at 17PSI--it was supposed to be at 44PSI. What a SAFETY HAZARD! I do not understand how an owner/operator could send a vehicle out without being cleaned or safety checked. Based on the service I received I would never recommend Budget--especially this location to anyone.
9.2 ExcellentJun 30 2018
Apparently there's no guarantee of an available carOnce the car arrived, everything was fine.I had reserved a car more than a month ahead of time to drive myself to the airport. The morning of my departure, an hour before I was supposed to pick the car up, the agent called and said there was no car available. She had absolutely no suggestions for alternative car sources and no idea what the company policy was on refunds or compensation. I had to spend an hour scrambling to find another way to get to the airport (a 3-hour drive away). Finally she called back and said they had a car for me after all. But this was pretty disconcerting!
10.0 ExcellentMar 23 2018
The car was good and the service as well. Everything worked out like I expected.Nothing
8.0 ExcellentSep 21 2017
Crazy rules and policies??The payment method is crazy!!! Your policies state any credit card used Must Match the name on the drivers license. I was told that simply wasn't true. I had a debit card with a $2,000 balance and that wasn't sufficient but when my wife's credit card with $100 available credit was added it was sufficient??? I purposely added money to my debit card to cover everything and didn't pay down my WIFES credit card because your rules said I couldn't use it. It's Very Scary traveling and not knowing what will be acceptable and what won't be. Everything the rules stated was opposite of the reality when I was at the desk! I would love to read what your response to my situation is. Thanks Bill (William) AustinThe rules and policies!!!!
6.4 GoodAug 17 2017
I liked that the car was available for me when I arrived, and that the front desk staff was so professional, efficient and friendly.Besides not being an older model (i.e. I needed an adaptor to charge my phone!), it had a"change oil" signal that continued to show every time I turned on the car. Very unnerving.
Rated no. 3
5.7 Okay (12 reviews)
2 locations in Rockford
Locations in Rockford
  • 5.5
  • 5.6
  • 5.6
  • 5.8
  • 5.8
Recent reviews
4.8 OkayAug 16 2020
Advertised as smoke-free cars. Car smelled profusely of cigarette smoke. When asked to change for a different vehicle, customer rep apologized, but said nothing else was available. Reserved a midsize auto and was given an SUV which doubled my gas expense. Vehicle was in need of an oil change and ran out of windshield wiper fluid (alerts went off within a day of picking up my week ling rental.) Company did offer a small discount and were apologetic upon return of vehicle when I spoke to the manger.
2.0 MediocreAug 7 2020
I arrived before the rental center opened to pick up my vehicle, which was reserved several days ahead of time. I was to pick up at the 9 am opening. I was told by the counter person my vehicle was not there yet, and I would need to wait. She was very nice, to be clear. Then, after waiting for 20 minutes, I was told by the same woman that my car (a special 12-passenger van needed that day for a family trip) could not be found, and no one at any Avis ops center could help, and/or did not return her calls or texts. I continued to wait while she made calls as line volume permitted. She finally learned that the previous renter had not returned the vehicle and I would have to wait until at least 11. I asked for a substitution and got little help, so I walked down the street to Enterprise and they had the vehicle I was looking for, with a price match. After a 90 minute wait that meant missing other pickup appointments and delaying my family’s trip for nearly two hours, I was on my way - with a van from a competitor. Thanks for nothing, Avis. I will be going down the street to Enterprise from now on.Pretty much everything.
2.0 MediocreJul 25 2020
A complete joke, I was unable to get my vehicle because I was LIED TO over the phone. I verified over the phone that I would be able to pick up the bricks despite being under 25, where I was reassured I could still get it due to waived rules because of covid. Because of this I did not get my vehicle and was late for the next bout of traveling for my vacation. Absolutely no remorse from employees at store as well. Will NEVER recommend.Don’t LIE OVER THE PHONE TO DRAW CUSTOMERS IN.
2.8 MediocreJul 20 2019
Staff was not very helpful in getting me taken care of for the inconvenienceGave me a clean car or accommodated me for not having the size car I reserved cause you guys were out of cars except the dirty one I received with animal hair all in it and I’m allergic to animals so they charged me for a upgrade which wasn’t my fault
4.8 OkayApr 29 2019
The customer service was not great
2.0 MediocreMar 28 2018
HORRIBLE experienceMy reservation had been cancelled twice and I had to rent a car on the spot for higher price. Then after i left someone called me to tell me the car is no longer available. It was a horrible experience because your system clearly is broken. Never renting from Avis again.
2.0 MediocreMay 22 2017
Misinformed and charges extraThe car was nice and cleanThe fact that the lady at the counter never mentioned to us that we will be charges extra 750$
93 travellers who hired a car in Rockford gave the car agency they used an average rating of 7,1

Car hire locations in or near Rockford

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Most popular car type


When to book a car hire in Rockford

Average daily price per month
Car hire prices as pick-up date approaches

Car hire excess insurance in Rockford

Collision Damage Waiver (CDW) & Theft Protection Waiver

Collision damage waiver and theft protection are insurance options that cover renters from paying high penalty fees if the car is stolen or returned damaged. Some Rockford car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Rockford.


Keep in mind that car hire excess insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Rockford car rental.

FAQs about hiring a car in Rockford

  • The average price of fuel in Rockford is R53,75 per litre over the past 30 days. Filling up a tank of fuel costs between R645 and R860, depending on the car size.

  • Mini (Chevrolet Spark or similar) is the most frequently booked car hire type in Rockford.

  • Take a look at our extensive car hire location map to find the best car hire deals near you.

  • A Mini car hire in Rockford costs R651 per day, on average.