Pros:Originally I book an SUV because I needed the space but found out that type of vehicle doesn’t come with unlimited miles so I had to change it to a compact. But when I got there the lady found us a sedan that had just been turned in. Fortunately for us the sedan worked better. Great experience
Cons:Put unlimited miles on suvs.
Pros:Staff went out of their way to make sure we were pleased with the car we received. Would most definitely rent from them again!
Pros:Service and Staff is excellent! Cameron checked me out and explained everything for the next scheduled reservation for next month!
Cons:No dislikes yet!
Pros:Staff was friendly. No line. I appreciate that the staff didn't try to upsell me when I arrived. Return was easy too.
Cons:Got in to Danbury a bit late on the bus. Rental closed at 4, which is a bit early. Would have liked if staff could have waited 15-20 minutes for me to show up after I let them know. Also, when calling, if they were busy on the phone, I would automatically get redirected to the national service.
8,0 Very Good
Pros:easy to deal with
Cons:no windshield washing liquid
Pros:The cars are relatively new, staff is usually nice and friendly, the prices are competative.
Cons:There is no parking on site so if you don't have anybody to drop you off and pick you up after rental it may turn out to a very challenging situation. The closest publick parking is about 5 min away and normally they offer you a lift but when I dropped the car after my last rental they just opened and it was no driver available. So walking for 30 min carrying the bags wasn't the most pleasant experience.
8,0 Very Good
Pros:Friendly, easy return
8,0 Very Good
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Pros:Drop off easy. It was not open. Pick up the staff were poor. I rented a SUV, they tried to give me a minivan. When I told the clerk this he ask me in a rude manner why I needed an suv. He then switched my to an suv gave me the keys and told me the car was outside to the right. 5 mins later I came back in and informed him that there were no vehicles fitting his description to the right. I informed him that there was a vehicle fitting that description at the left of the building.. at which he said then that's the one. This is the first time that I have rented a car (with the exception of at an airport) where a staff member did not walk me to the car did a basic inspection.
Cons:Greet the customer like you would like to be greeted, show the client the to the vehicle and give a brief tutorial of some basic functions - like starting the car, adjusting the seat, the mirrors, - just some basic safety functions. It shows you care and perhaps the next time the client rents a car she/he may remember the professionalism at this dealer and price point would not be the only consideration in renting a car.
Pros:Staff was great, very friendly.
Cons:location is hard to find
Pros:The staff was friendly and very informative. The car was clean, good in gas.
Cons:The car tires pressure was low.
Pros:Terrible customer service
Cons:Terrible customer service
Pros:Car was exactly as expected, ran well, no problems; friendly helpful service people, no difficulties or delays.
Pros:Great Toyota Tundra Pick Up Truck needed for a business opportunity. Located 3 miles from my office, very convenient. Enjoyed the Sirius XM radio stations.
Cons:I had to return it.