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Cons:The car still smelled like smoke to the point that had to vacuum it myself before leaving for my trip. Also brakes were extremely screechy.
Cons:I had a dispute with Thrifty about a scratch on a rental that I was not responsible for and didn't do. So now I am on their DNR list which I guess is your DNR list also. I won't rent from you in the future but you should have told me upfront when I made my online reservation instead of telling me you can't rent to me at the counter. Budget was great with no paranoia about scratches and a quick drop off.
Pros:Very easy process for pick up and return
Cons:The website had the wrong address for pick up location. Had to call Kayak and it was difficult to get thru to a representative
Pros:Friendly people where I picked the car up. Car was clean and they upgraded me to a slightly nicer car than I had paid for.
Pros:Good communication and accommodation of our late-afternoon pick-up. Car was in very good shape. Clerk was very friendly and helpful.
Cons:The invoice, as originally printed, already anticipated - and charged us for - an extra hour of rental, even though the itinerary clearly showed that we expected to return it [and, in fact, did] by the same time of day that we picked it up. When I asked about it, the charge was quickly removed, but we were told that it would have been a hassle to have it removed on the drop-off end, so I'm glad that I noticed it up front.
Pros:friendly customer service; well maintained vehicle; clean
Cons:Cross Bronx Expressway
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Pros:Staff was friendly.
Cons:I reserved an economy car and the only options available to me were an SUV and a pick up truck. I took the SUV and immediately regretted it - it smelled like smoke, but at this point my only options were to return it and try to cram my family into a pick up truck or wait around until something else became available. Also, most rental car places now have options for paying for tolls when you are traveling across state lines. Not so at this Enterprise.
Cons:Sales person, Ashley was efficient, friendly , and knowledgeable.
Pros:Associate that helped us rent the car was friendly and helpful Pickup process was easy and fast
Cons:The ford vehicle is cheaply made, windshield wipers were in terrible condition, uncomfortable, dirty and smelly. We were not told that the location to drop the vehicle off would be closed by our arrival time noted in the agreement. No after hours instructions lead to massive confusion and frustration
Pros:Easy in and out (I reserved online), and got a free upgrade from a Hyundai Accent to a Nissan Altima.
Cons:No issues, other than really short hours on Saturday.
Pros:I like the professionalism and the energy that the agentsame have when picking up or turning in the cars. They make the process easy.
Pros:Easy pick up and drop off. Really appreciated the ride to the train station!
Cons:No floormats - which apparently is pretty normal for rental cars. I didn't really effect me, but with New England weather, I was worried about the snow and salt ruining the carpet. Again, I wasn't responsible for the carpet, but it had us scratching our heads as to why they would leave out floormats.