Pros: The car I picked was ready to go, claen and comfortable.
Cons: There wasn't anything I didn't like.
Aug 6 2017
Cons: The after hours drop off at Provo airport was a nightmare. The dropbox for National was LOCKED so we couldn't put our keys in it. No one was available and the 1-800 number we called was frustrating since the lady couldn't even pull up the information she needed about the location. We ended up telling 'customer service' that we were going to put it in the Hertz rental box and she told us there isn't a hertz there. We were looking right at it- Yes there is! After we folded and stapled it up in a paper with National written on it we put it in the Hertz drop off box, and left a note on the National counter. It took 3 days for them to close out and process our rental. What should have been a 5 minute process took almost 45.
Cons: We reserved a car online. We waited for an hour for an employee to show up at the rental place and then he offered us a truck instead of the small fuel efficient sedan I had reserved. Didn’t end up getting the car.
May 28 2019
Cons: They could have not tried to charge me more Han I reserved it for...then when I turned it in they didn’t charge me my reservation amount
May 28 2019
Pros: Staff was friendly, The car was clean, full tank of gas. It was parked nearby.
Cons: the line was very long to pick up the car. 20 min. wait. No one was there to drop off the car to. It is a small airport with only a few flights. But they know that people will return the car within the hour of the flight leaving. Things go better when staff is on hand to receive in the car.
Cons: terribly rude Staff. Would never rent from them again.
Jun 28 2016
Great car! Expensive price
Pros: Ford Taurus car!
Cons: Almost $300 for 10 days in Provo
Jan 27 2017
Cons: I wasn't aware that you have to have a credit card to rent a car, I tried to use a debit card with a credit card logo and that was not accepted. This should be made more clear/obvious if reserving through kayak
Mar 3 2017
Pros: People behind the desk were very friendly. The value of a good size car was good for the price.
Cons: The car was not clean inside or out. And ran out of washer fluid 50 miles into my trip.
There was confusion with the insurance I purchased at the time of booking. When you don't purchase directly through the rental company they make you feel like you don't have any insurance or that it will be difficult to make a claim.