3.6 MediocreSep 16 2019
Cons: They cancelled my reservation because they "didn't have the cars" I reserved it 2 WEEKS AGO! I was stranded and couldn't drop someone off at the airport. Ridiculous!
7.6 GoodMay 28 2019
Pros: Staff was friendly, The car was clean, full tank of gas. It was parked nearby.Cons: the line was very long to pick up the car. 20 min. wait. No one was there to drop off the car to. It is a small airport with only a few flights. But they know that people will return the car within the hour of the flight leaving. Things go better when staff is on hand to receive in the car.
7.2 GoodMay 28 2019
Cons: They could have not tried to charge me more Han I reserved it for...then when I turned it in they didn’t charge me my reservation amount
2.0 MediocreMay 20 2019
Pros: NothingCons: We reserved a car online. We waited for an hour for an employee to show up at the rental place and then he offered us a truck instead of the small fuel efficient sedan I had reserved. Didn’t end up getting the car.
10.0 ExcellentMay 5 2019
Pros: So fast and simple!Cons: Nothing!
10.0 ExcellentMar 18 2019
Cons: Nothing. It was great thank you
4.0 OkayDec 2 2018
Cons: I reserved a mid-size car (Elantra or equivalent), and got a Corrolla, which I have always understood to be a compact. The car was dirty outside (windows, body, etc.), and filthy inside with trash in the console and under the seat, as well as some sort of food all over the floor in the back. The windshield wipers were worn and did a poor job cleaning the windows, the wiper fluid was empty, and the dash was indicating "Maintenance Required" every time I started the car. Had to wait entirely too long when dropping off, as the agent was spending time visiting and chit-chatting with someone who was picking up, while I stood in the lobby with no acknowledgement of my presence. Overall, a very disappointing experience.
6.0 GoodAug 10 2018
Pros: Nice van when we got it.Cons: Had to wait for over 3 hours from my pick up time to actually get the mini-van I had ordered 8 weeks in advance! Then the car wasn't really clean and had only 3/4 tank of gas. Check in was fine the man was really happy because he need a mini-van that people were wating for. Sounds familiar.
5.6 OkayJul 27 2018
Fine vehicle poor management at locationPros: As I find typical, I was upgraded to a better vehicle. It was actually better for my needs than what I had reserved.Cons: I have only been in to the Orem Budget location for two rentals, one truck and one car. That means 4 visits, 2 pickup and 2 drop off. Of those 4 visits, I heard, "We're a franchise and corporate has us overbooked. I don't know if we'll have enough cars/trucks," 3 of those visits. Add a long line and when I got my car it had crumbs on the seats and trash in the console and it was a pretty poor experience.
8.0 ExcellentApr 9 2018
Cons: The car was not as clean as others i have rented in the past